> Manage training and performance of Drivers and Service Technicians, ensuring expectations are clear, attainable, and met on a daily, weekly, and monthly basis.> Serve as a subject matter expert on all Driver, DIS, and Material Handler methods in order to coach, mentor, and train these positions to perform at the highest level of safety and efficiency.> Work directly with Account Managers to prospect and secure new customers, manage current customer base, and maintain current… Show more > Manage training and performance of Drivers and Service Technicians, ensuring expectations are clear, attainable, and met on a daily, weekly, and monthly basis.> Serve as a subject matter expert on all Driver, DIS, and Material Handler methods in order to coach, mentor, and train these positions to perform at the highest level of safety and efficiency.> Work directly with Account Managers to prospect and secure new customers, manage current customer base, and maintain current relationships, recognizing changes in customer needs and up-selling/cross-selling when necessary. > Manage daily reports and score cards to identify areas for coaching and opportunities for improvement.> Develop strong relationships, both internally and externally, through effective and timely communication in order to achieve maximum efficiencies and meet organizational goals.> Consistently produce results through prioritization, attention to detail, innovative ideas, and a positive attitude.> Fill in for Logistics Supervisor, as needed. Show less

As Logistics Supervisor, I ensure the safe and efficient delivery of propane and performance of service work while managing employee productivity levels. Every day, I strive to deliver one more gallon, using one less mile, and in one less hour than the previous day. Core responsibilities of this position involve the daily operation of the routing and scheduling function, as well as monitoring operational processes and productivity of daily routes and service work. In addition, I monitor process… Show more As Logistics Supervisor, I ensure the safe and efficient delivery of propane and performance of service work while managing employee productivity levels. Every day, I strive to deliver one more gallon, using one less mile, and in one less hour than the previous day. Core responsibilities of this position involve the daily operation of the routing and scheduling function, as well as monitoring operational processes and productivity of daily routes and service work. In addition, I monitor process compliance and develop process improvements while also evaluating operational capacity to determine downtime and identify and improve operational inefficiencies. In this role, I support the customer service mission of the Service Center, striving to provide exceptional customer service in a safe manner.• Manage the daily logistics of 30 to 40 delivery and service routes, while focusing on cost controls, efficiency, and high quality customer service.• Work directly with Account Managers to prospect and secure new customers, manage current customer base, and maintain current relationships, recognizing changes in customer needs and up-selling/cross-selling when necessary.• Utilize demand forecast tools to consistently rank in the top 10% of company service centers, in daily productivity reports.• Manage daily reports and score cards to identify areas for coaching and opportunities for improvement.• Serve as an information source and subject matter expert for all logistical software and customer information/system inquiries.• Responsible for creating and executing a specific strategic plan to achieve maximum efficiency, including reducing total overtime hours, vehicle expenses, and other various expenditures. Show less

• Reached out to former customers, through the use of detailed customer history reports, in order to discuss the benefits of Ferrellgas, including pricing, safety, and exceptional customer service.• Negotiated seasonal buying agreements with customers in order to maintain current customer base and increase overall sales.• Served as the ultimate decision maker in escalated customer service situations in order to maintain a high level of customer satisfaction.• Managed day-to-day… Show more • Reached out to former customers, through the use of detailed customer history reports, in order to discuss the benefits of Ferrellgas, including pricing, safety, and exceptional customer service.• Negotiated seasonal buying agreements with customers in order to maintain current customer base and increase overall sales.• Served as the ultimate decision maker in escalated customer service situations in order to maintain a high level of customer satisfaction.• Managed day-to-day operations, including daily deposits, hiring of office staff and drivers, and training of customer service specialists in main service center, as well as its smaller service units.• Analyzed daily reports to manage proper staffing levels and to ensure customer service specialists met company standards and exceeded expectations. Show less

• Responsible for defensemen; taught basic skills, complex game situational skills, and mental development for the game. • Focused on individual and team motivation, inspiring teamwork, and teaching sportsmanship.

• Served as an intermediary and resource between rental owners and tenants; focused on building the relationship with property owners in order to increase contracts and number of managed properties.• Managed all service work on a large number of rental units to ensure tenant turnovers were completed in an efficient, safe, and cost effective manner.• Worked with property owners to discuss the benefits of improving their property, based on the needs and demand of the rental markets.•… Show more • Served as an intermediary and resource between rental owners and tenants; focused on building the relationship with property owners in order to increase contracts and number of managed properties.• Managed all service work on a large number of rental units to ensure tenant turnovers were completed in an efficient, safe, and cost effective manner.• Worked with property owners to discuss the benefits of improving their property, based on the needs and demand of the rental markets.• Interviewed potential clients to understand their wants/needs/budget and compiled a list of properties to show, that met those needs. Show less