Matt Hughes Email & Phone Number

United Kingdom

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Matt creates first class opportunities for the success of his team. He drives brand loyalty through establishing facts and matching customer needs to lodging solutions. He directs a dynamic group of nine strategic leaders, focused on business partnerships and delivering incremental sales. Matt is responsible for building relationships with key customers across a portfolio of Corporate & TMC Accounts, as well as managing internal relationships across 6,000 global hotels.In his role, Matthew tasks his team with developing and maintaining strategic B2B relationships within the global, travel sector. Matthew creates and drives tactics to improve the team’s ability to capture opportunities for Marriott International’s global hotel portfolio; driving rate, growing group-mix and stealing profitable market share.

Bethesda, Md, Us

Account lead for 8 of Marriott's top Corporate Accounts; 4 Global; 3 EMEA and 1 UK. Protecting market share; unearthing new opportunities; broadening existing relationships. Matt has built up a degree of trust with his accounts; he is recognised as a relationship builder and favour maker. His customers know that he will respond with a solution and this reciprocal arrangement creates a competitive advantage.Working in partnership with internal and external clients provides win-win scenarios that benefit all. Negotiation is the key to driving strategy and effectively exploring alternatives.Matt actively contributes to the success of the team; involving all members and sharing best practice. The proactive engagement with the UK estate has seen great feedback; the hotels feel closer to the decision makers and are encouraged to engage as an active member of the Account Team.Matt’s network of contacts span from the EST to Regional and Hotel Sales Teams. This knowledge speeds up the sale process and ensures solutions can be delivered in a timely manner.

Bethesda, Md, Us

Three years in a senior role; driving transient, conference & groups sales.Graded as a Strong Performer in 2008 and a leading member of the team- achieved Golden Circle Bronze Award, Quarter 3, 2008.Account Management for Goldman Sachs, Credit Suisse, Wachovia, New York Life, World Bank & McKinsey & Co.Responsible for the leadership and mentoring of two sales managers & a Sales Coordinator- utilising experience to guide, motivate and encourage business decisions.Responsible over a three year period for successfully driving sales in excess of £4.3 million. Strategic goal setting to ensure success now and in the future.Research based on market analysis of competitors and specific industry trends. Utilising findings to direct strategy and resources towards necessary priorities.Customer needs focused- providing a 5-star service that exceeds expectations and encourages repeat business and referral. Extensive entertaining, both on property & on client sites.Bi-monthly sales trips to the US to negotiate on existing contracts. Meet with partners to overcome objections, provide creative solutions & build new & existing relationships- internal & external. A member of SITE, BABi, FICP & MPI.Mastered reporting & statistical systems to measure & manage demand.

Bethesda, Md, Us

1 year managing the Events Booking Center; capturing sales as a result of detailed knowledge of the hotels, products & services.Recruitment, development, training & mentoring of four EBC sales associates; resolving challenges & removing barriers.Leading by example with the highest level of customer care & attention creating an office environment that maximises effective selling opportunities.Exceeding the £4.3 million budget for hotel revenues in conference & events across the cluster.A step by step focus on call capture; cross sell attempts; cross sell conversions; agent test calls; conference business turned definite; group business turned definite & cluster systems review.Taking the balanced score card (key performance indicator) from red to green.Achieving 44% conversion of volume, exceeding cluster target of 40%. Achieving 26% conversion of value, exceeding target of 22%.Aiding the creation of conference & events strategies to support individual hotels needs & achieve business revenue objectives.Effective management of systems: Delphi, Market Vision & Crystal to improve business effectiveness. Providing daily reports & chairing daily conference calls to maximise opportunities & focus priorities.Building productive, holistic, relationships with colleagues both internally & externally; creating excitement, enthusiasm & commitment.

Account Manage trade & corporate relationships for 67 UK propertiesMaximising revenue of in excess of £1 million of key accountsSource & develop new business to increase revenueNegotiate rate agreements to exceed hotels needs & C&E salesMajor Achievement: responsible for 12 Scottish hotels

Ba (Hons), Planning & Management

S, Mathematics; Physics; Design & Technology