• Assumed current portfolio of accounts to exceed goals by overcoming pre-existing challenges through new initiatives.• Developed and implemented a CRM to monitor active leads, follow up automations, and track client lifecycles.• Created and implemented successful global contracting best practices and marketing plans to achieve sales goals.• Oversaw account management and significantly grew revenue through improved business development strategies.• Structured $4.3M in annual recurring revenue to position brand in the region for 86% growth, from $5M to $9.3M.• Established a sales and marketing strategy based on promoting product knowledge and reactivating missed opportunities. • Efficiently maintained relationships with referral partners as a part of prospecting new clients to grow revenue.• Oversaw Funnel Management, including providing updates when creators signed, declined, or required follow up.• Efficiently monitored completion from Attorney or Authorized Representative as the contract cosigner.• Managed the onboarding process, including documents management, post-sign communication, and Stir setup.• Led the close rate process to decrease time from contract sent to signing by refining sales pitch and follow up techniques. • Provided team motivation, correction, and adjustments to training and performance management to improve efficiency. • Reengineered operating budgets to align with business segment P&Ls and increase visibility of spend versus impact.• Oversaw contract audits and ensured compliance of terms with key partners, alliances, and vendors/contractors.• Created development plan to maximize exposure via key sales initiatives in tandem with Operations SVP and Marketing.• Established standard operating procedures for Transient and Group Sales and best practices on Request for Proposals.

➤ Oversaw the Oracle OMP Program and created new systems for better tracking of purchasing requirements.➤ Built trust, improved communication, and successfully managed a massive vendor network in an unpredictable market.➤ Grew existing Mosaic and Oracle OMP program from annual revenue of 6 figures to a multimillion-dollar account.➤ Served as an end-to-end trusted advisor, provided exceptional service, and adapted strategy to meet client needs.➤ Created new, custom test processes for new and end-of-life parts and systems that were adopted by Oracle technicians.➤ Established and managed strong manager-level client relationships and ensured best practices were in place and followed.➤ Improved efficiencies of purchasing, assembling, and testing parts and systems and then provided them to Oracle.➤ Conducted problem management and drove actions to closure with respect to process or service delivery gaps.➤ Adhered to strict guidelines pertaining to acquiring and shipping intricate assemblies and part numbers with date codes.➤ Creatively adapted and modified workflows when Oracle deemed pertinent technical information was confidential.➤ Nurtured a team of Oracle production planners, technicians, and managers and managed the global vendor network.➤ Redesigned the process for providing unique assemblies with Oracle upper-level management and in-house technicians.➤ Coordinated and took ownership to ensure timely response and resolution to all service activity and product delivery.➤ Worked with technical delivery teams to identify common issues and help develop continuous improvement plans.➤ Developed client metrics, analyzed trends, and made recommendations to proactively manage the client environment.

➤ Oversaw the daily activities of a dynamic private lessons school including schedules, marketing, and advertising efforts.➤ Managed budget and technical operations and controlled weekly scheduling, monthly billing, and annual contracts.➤ Created the Music Production Program to support and teach electronic music production and songwriting students.➤ Led efforts that expanded enrollment from 300 to over 500 musicians and student producers in less than 1 year.➤ Supervised a team of more than 30 teachers as well as scheduled sessions and oversaw hiring/firing and evaluations.➤ Utilized Mindbody booking software to manage complex resource scheduling, billing, and room assignments.➤ Increased summer business by 80% in 2 seasons through marketing and developing new summer booking policies.➤ Played a critical role in the school's rebranding efforts in collaboration with an outside PR agency/marketing firm.

➤ Obtained 3x Major Label record deals➤ Performed on main stages for all of National Vans Warped Tour ’12 and ’13.➤ Released viral hit “Never Stop,” garnering #1 song worldwide on Spotify – 2016 ➤ Song placement credits with Microsoft, Disney, Nickelodeon, the Grammy’s