Matt Schwartz Email & Phone Number

Remote

United States

Birmingham, Alabama

Birmingham, Alabama

Birmingham, Alabama

Birmingham, Alabama Area

Tier 4 Domain Administrator on the enterprise domain.Lead Administrator on the enterprise MDM solution "Mobile Iron".Administrator in VMware (ESXi 5.5/6.0/6.5)Manage\Implement\Change Enterprise wide GPOManage WSUS updates for enterpiseFull Administrator in Citrix (XD/XA 7.6) - Responsible for all aspects of Citrix such as; Deploying Apps.

Birmingham, Alabama Area

Supervise a team of Help Desk Technicians working various hardware and software tickets throughout a semi-nationwide enterprise. Currently supporting 35 branches in over 13 states. Tickets are traditional Tier 1/2 issues regard ADUC issues, printers/scanners, and general user resolutions.Working on mulitple highly-visible, enterprise-wide projects that are.

Birmingham, Alabama Area

• Manage hundreds of batch and SQL jobs for various databases and mainframes, to ensure they run on time, and overall nightly flow is followed
• Observe and maintain overall company network health, to include conflict resolution and escalation of tickets when need be
• Provide Tier 1 customer support in the forms of basic account or hardware resolutions.
• Print out hundreds of large jobs on massive industrial size printers that come from mainframe and have to be distributed properly, normally total in over 70,000 sheets per night.
• Troubleshoot basic Tier I and II network issues and outages when applicable
• Use applications such as; VM-Ware, Control-M, WhatsUp Gold, and Hyena in everyday tasks and operations

Birmingham

• Manage T1 help desk functions of six technicians supporting over 360 restaurants and all their IT solutions and needs totally over 2400 devices and networks across the country
• Develop excellent work habits and methodology in technicians as well as counseling and maintaining not only a productive work environment but a positive one
• Write enterprise level strategy, policy and guidance for not only the Help Desk but the company
• Create documentation supporting finance, infrastructure, inventory and levels of service expectations
• Provide the layer of direct support through the various restaurant companies management and the service of the Help Desk
• Distribute tickets and work flow to ensure no technicians are overburdened, or underworked

Washington D.C. Metro Area

Actively hold a Top Secret/SCI + caveats, security clearance. Conducted basic Help desk technician tasking; from providing basic technical explanations through customer service. Replacing and repairing desktop as well as laptop components and troubleshooting and resolving software issues. Conducting server upgrades and security system checks. Provide new.

Frankfort, Michigan

Conducted Search and Rescue for vessels and people in distress on Lake Michigan. Also conducted law enforcement boardings to ensure vessels were in compliance with federal boater saftey laws. During winter conducted ice rescue operations on frozen lakes and rivers in the local area, in support for local law enforcement.

Hoover, Alabama

Duties performed: Identify, diagnose and find effective solutions for a wide range of hardware and software issues in a PC environment; provide excellent customer support. Regularly used diagnostic software, including, HijackThis SpyBot, MalwareByte's Malware Removal, Seagate Disk Tools, and Winsock Fix to troubleshoot systems. Frequently replaced hardware.

Maxwell-Gunter AFB, Montgomery, AL

2T251 - Air TransportationPlans and organizes air transportation activities. Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Determines supplies and facilities required, and allocates equipment. Establishes procedures for loading passenger and cargo aboard aircraft, processing passengers, and preparing.

Networking+ Certification

Security+ Certification