Matthew Kelchner Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Be the point person for a roster of clients to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case. Field more complex questions and issues in particular aspects of LiveRamp's offerings as a Subject Matter Expert.• Provide technical support on… Show more Be the point person for a roster of clients to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case. Field more complex questions and issues in particular aspects of LiveRamp's offerings as a Subject Matter Expert.• Provide technical support on issues and questions for clients.• Manage timely communication and resolution of client submissions through Salesforce ticketing system.• Set up established workflows between LiveRamp, clients and various third parties.• Help tackle more in-depth issues and questions as the Subject Matter Expert of several components of LiveRamp's core products.• Mentor and train new internal and offshore members of the Technical Support team.• Host weekly help sessions that are open to commercial and support team members. Show less

Philadelphia, Pennsylvania, United States

Be the point person for a roster of clients to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case.• Provide technical support on issues and questions for clients.• Manage timely communication and resolution of client submissions through… Show more Be the point person for a roster of clients to guarantee the success of technical deliveries of our activation and measurement enablement products. Work to address daily customer needs and solve problems as they arise. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case.• Provide technical support on issues and questions for clients.• Manage timely communication and resolution of client submissions through Salesforce ticketing system.• Set up established workflows between LiveRamp, clients and various third parties.• Mentor and train new internal and offshore members of the Technical Support team.• Host weekly help sessions that are open to commercial and support team members. Show less

Philadelphia, Pennsylvania, United States

Assist clients with product troubleshooting and informational guidance through daily inquiries. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case.• Provide technical support on issues and questions for clients.• Manage timely communication and resolution of client submissions through Salesforce ticketing system.• Set up established workflows between LiveRamp, clients and various third parties.•… Show more Assist clients with product troubleshooting and informational guidance through daily inquiries. Responsibilities include identifying problems or questions and delivering solutions while prioritizing attention of each case.• Provide technical support on issues and questions for clients.• Manage timely communication and resolution of client submissions through Salesforce ticketing system.• Set up established workflows between LiveRamp, clients and various third parties.• Mentor and train new internal and offshore members of the Technical Support team.• Host weekly help sessions that are open to commercial and support team members. Show less

Conshohocken, Pennsylvania, United States

Developed and implemented new digital ad solutions channels of client solutions. Responsibilities included overseeing new client offerings from ideation to rollout, as well as managing all client digital ad campaigns. • Managed all digital ad campaigns for clients.• Developed new ad solutions for clients that compliment Strata’s current offerings.• Led client discussions where digital ad solutions are included. • Optimized internal processes for digital ad solutions. •… Show more Developed and implemented new digital ad solutions channels of client solutions. Responsibilities included overseeing new client offerings from ideation to rollout, as well as managing all client digital ad campaigns. • Managed all digital ad campaigns for clients.• Developed new ad solutions for clients that compliment Strata’s current offerings.• Led client discussions where digital ad solutions are included. • Optimized internal processes for digital ad solutions. • Managed all internal digital ad campaigns (Google, Facebook, LinkedIn).• Managed and maintained internal Google Analytics accounts.• Managed all internal tag placements through Google Tag Manager.• Created and maintain internal web traffic reporting through Google Data Studio and Google Analytics.• Researched, vetted and recommended new solutions and services that can work within client offerings. Show less

Newtown Square, Pa

Developed and managed three new channels of client solutions: digital media, programmatic OOH and campaign measurement and attribution. Responsibilities included overseeing all campaigns from any of these three solutions, from strategy development through execution. • Researched, vetted and recommended digital media buying platform, programmatic OOH buying platform and campaign attribution services to senior leadership team. Led the implementation of these solutions across the company… Show more Developed and managed three new channels of client solutions: digital media, programmatic OOH and campaign measurement and attribution. Responsibilities included overseeing all campaigns from any of these three solutions, from strategy development through execution. • Researched, vetted and recommended digital media buying platform, programmatic OOH buying platform and campaign attribution services to senior leadership team. Led the implementation of these solutions across the company. • Led internal client strategy and planning sessions for all digital media, programmatic OOH and measurement and attribution solutions. Assisted sales teams with pitching these recommendations to new and existing clients.• Created internal training materials and external client pitch decks. • Trained internal sales teams on each of the new client offerings. • Researched and implemented new market and audience planning tools to elevate EMC Outdoor's ability to provide strategic insights to clients and guide media planning. Show less

Newtown Square, Pa

Worked with account teams to research, plan and buy effective OOH campaigns for clients across domestic and international markets. Developed company-wide procedures and processes to incorporate a more data driven method of evaluating and recommending media. Expanded methods in which data and statistics are utilized in helping clients achieve target goals. • Identified ideal opportunities across all Out-of-Home media formats (Billboards, Transit, Airport, Digital, etc.) that best support… Show more Worked with account teams to research, plan and buy effective OOH campaigns for clients across domestic and international markets. Developed company-wide procedures and processes to incorporate a more data driven method of evaluating and recommending media. Expanded methods in which data and statistics are utilized in helping clients achieve target goals. • Identified ideal opportunities across all Out-of-Home media formats (Billboards, Transit, Airport, Digital, etc.) that best support client goals and objectives• Evaluated and make recommendations of media based on value, inventory location, market conditions, availability, and target demographics.• Researched and tested new ways and sources to further improve data sets. • Educated teams across company on understanding and application of data information processes and updates.• Prepared informative, easy to read proposals and media decks for clients.Below are case studies from two campaigns in which I was responsible for planning and buying: Show less

Newtown Square, Pa

Oversaw and managed day to day activities on US and international client campaigns to ensure proper execution. Handled post campaign wrap ups and creation of deliverables to clients. • Secured and prepared artwork, design and production guidelines for all media types for clients.• Reviewed and edited client, vendor and installation contracts on behave of the company.• Negotiated and developed relationships with production and installation vendors.• Communicated across… Show more Oversaw and managed day to day activities on US and international client campaigns to ensure proper execution. Handled post campaign wrap ups and creation of deliverables to clients. • Secured and prepared artwork, design and production guidelines for all media types for clients.• Reviewed and edited client, vendor and installation contracts on behave of the company.• Negotiated and developed relationships with production and installation vendors.• Communicated across internal departments as well as clients, agencies and vendors. Show less

Greater Philadelphia Area

• Conducted in-person and telephoned self-analysis on clients based on their specifications to ensure proper legal compliance• Collected data on competitors based on clients specifications • Completed internal reports to properly document evaluations on clients• Performed administrative tasks as assigned to include data entry & related reports• Planned and booked business trips for in-person evaluations for clients

Greater Philadelphia Area

• Managed a controlled team of customer retention agents ranging from 12-35 members• Trained select team members to perform as formal team leaders, independent of central leadership• Assisted human resources department in hiring new employees by conducting interviews and consulting of potential future employees. • Coached team members on product knowledge, retention and customer service strategies and company goals• Developed and present new strategies (both company and customer… Show more • Managed a controlled team of customer retention agents ranging from 12-35 members• Trained select team members to perform as formal team leaders, independent of central leadership• Assisted human resources department in hiring new employees by conducting interviews and consulting of potential future employees. • Coached team members on product knowledge, retention and customer service strategies and company goals• Developed and present new strategies (both company and customer centric) to upper management Show less

Greater Philadelphia Area

• Worked with sales and retention teams to meet daily, weekly and monthly quotas• Trained new customer service representatives• Implemented pricing strategies to drive product sales• Maintained and updated company CRM system to record customer data

Greater Philadelphia Area

• Maintained and developed the street team for the Trocadero Theatre.• Developed and executed grassroots/streets campaigns for the Trocadero Theatre, Keswick Theatre and the Mann Center.• Recruited and interviewed all potential members for the street team. • Assisted in the marketing campaigns for all shows at the Trocadero Theatre, Keswick Theatre, and the Mann Center.• Photographed various concerts at the Mann Center• Assisted in day of show activities for concerts at the… Show more • Maintained and developed the street team for the Trocadero Theatre.• Developed and executed grassroots/streets campaigns for the Trocadero Theatre, Keswick Theatre and the Mann Center.• Recruited and interviewed all potential members for the street team. • Assisted in the marketing campaigns for all shows at the Trocadero Theatre, Keswick Theatre, and the Mann Center.• Photographed various concerts at the Mann Center• Assisted in day of show activities for concerts at the Mann Center Show less

Greater Philadelphia Area

• Promoted albums and shows for major label artists, movies, television programs, etc. • Developed and maintained relationships with retail stores, venues, bars, etc. in and around Philadelphia• Worked at various events such as listening parties and pre-screenings, as well as artist showcases at CMJ

Greater Philadelphia Area

• Organized street team coverage of promotional events in Pennsylvania, Maryland, Washington DC, Delaware and New Jersey. • Assisted in the development of street team activities such as social network updates and canvassing activities.• Responsible for development and growth of street teams in Pennsylvania, Maryland, Washington DC, Delaware and New Jersey

Greater Philadelphia Area

• Contacted promoters across the country for holds on venues, ticket counts, performance finals, return of contracts, payment of deposits, and performance information• Issued contracts with hospitality riders, technical riders, artist logo, and photos• Compiled list of artist submissions and agency avails

Bachelor Of Science, Music Industry

Education record