Experienced leader with demonstrated success in leading operations across multiple disciplines, building high-performing teams and delivering operational excellence. Broad knowledge in QA and process improvement in highly-regulated environments. High-energy professional with outstanding leadership abilities complementing technical aptitude.Process Driven Results● Capacity planning through the implementation of a “Job Jar” process that provided transparency about delivery, aligned work to business objectives and ensured return on capacity. Leveraged metrics for continual improvement including Say Do ratio and First Time Right (FTR) quality metrics.● History of turn-around, bringing life-critical healthcare service applications supporting over $6b in revenue from <97% uptime to >99% in under 4 months.● Managed teams ~100 resources including off-shore and globally diverse teams managing a budget up to $4MM. History of designing and aligning technology teams to support business functions.● Lead development improvement project that delivered over 40% cost reduction year over year while maintaining quality and delivery.● Reduced support incident times by over 10% in one year for critical systems● History simplifying complex organizations – received 2 management awards for system integration, issue remediation and speed to market.● Reporting to the executive leadership to deliver comprehensive, results-oriented collection Software as a Service Solutions to over 200 government entities.● Demonstrated experience maturing organizations and developing processes including change management, incident management, release management, vendor management, and testing in multiple modalities. ● Extensive experience working in a regulated environment including: FDA, SOX, FDPCA, FCRA, as well as expertise dealing with sensitive patient, department of motor vehicle, and financial data.