Matthew Kleczewski Email & Phone Number

Milwaukee, WI, US

Greater Milwaukee Area

• Assist customers in selecting and purchasing vehicles that meet their needs and preferences. Provide comprehensive information about the features, specifications, and pricing of cars. Address customer inquiries.
• Top new car sales volume leader in 2021, 2022, and 2023 year-to-date.
• Top overall sales volume leader in 2022 and 2023 year-to-date.
• Only sales consultant at dealership to achieve all OEM expert certifications.
• Sole sales consultant at dealership to attain OEM master-level certification (a combination of sales volume and customer satisfaction) for both retail and commercial sales.
• Maintained and grew B2B account with Educators Credit Union Vehicle Solutions (~10% of total dealership sales) as preferred dealership representative.

Greater Milwaukee Area

• Led the day-to-day operations of the Client Data Analyst team supporting parking management and Toll Collections services for municipal and commercial clients. Managed team staffing, supervision, scheduling.
• Provide leadership, vision, and management to the Client Analyst team.
• Established and maintained regular written and in-person communications with the organization’s executives, department heads, and client stakeholders regarding pertinent client support issues and activities.
• Assisted in the design, development, testing and production implementation of effective solutions to client issues while being cognizant of customer contract and SLA requirements
• Maintained critical customer service tracking and reporting process which serves as the basis to prioritize the development of solutions to issues
• Promoted and maintained a positive work environment

Wauwatosa, WI

• Led the day-to-day operations of the Business Intelligence application support team including: change management, incident management, problem management, application enhancements, and monitoring services for over 160.
• Improved support incident cycle times by 10% FY 2012 vs. FY 2013
• Transitioned team from Legacy Clarify CRM to CA Service Desk Manager CRM and from CA Service Desk Manager to ServiceNow while maintaining SLA
• Recognized as super star of quarter for Q3 2013 for ERP system retirement data remediation leadership
• Co-led purchased service strategy which reduced vendor application support costs 30% FY 2013 vs. FY 2012 and 43% Q1 2013 vs. Q4 2013
• Revived critical infrastructure maintenance tasks, left undone for several years, leading to a 100% Business Objects platform availability during Q4 2014 close

Wauwatosa, WI

• Led the day-to-day operations of the web applications team for Americas and EMEA regions including: change management, incident management, problem management, project management, application enhancements, and.
• Managed a team of 35 contractors spanning 60 web applications with an annual budget of $0.8M
• When support issues or escalations occurred, ensured clients and leadership were updated with status and issue details
• Application support representative for change approval board
• Acted as primary point of contact for Americas and EMEA Region CIOs for web applications
• Responsible for Migration of over 100 applications inside and outside of support portfolio from WebLogic 8 to WebLogic 10.3, including refactoring code against new coding standards

Waukesha, WI

• Responsible for improving quality and simplifying processes in the Global IT department.
• Facilitated deployment of simplified Sarbanes-Oxley (SOX) IT Controls data collection process
• Mentored Six Sigma Green Belt in project for knowledge transition from vendor contractors to India-Based GE Employees
• Completed GE Change Acceleration Process (CAP) "Train the Trainer" training
• Completed and passed Six Sigma Black Belt competency tests

Brookfield, WI

• Responsible for day-to-day operations of the internet applications team including: change management, incident management, project management, application enhancements, problem management, and monitoring services for.
• Managed a team of 15 contractors
• Migrated > 100 applications both inside and outside immediate portfolio of support from JRun to WebLogic 8 platforms
• Simplified application portfolio through aggressive application retirement strategy, retiring over 150 applications over the course of one year. Recognized with two management awards for efforts

Waukesha, WI

• Responsible for day-to-day operations of Supplier Extranet team including: project management, change management, incident management, problem management, and monitoring services for 12 web applications.
• Managed a team of 4 contractors
• Delivered significant platform upgrades to GE Healthcare Supplier extranet, including deployment of a personalization portal and eDrawings applications, enabling secured Internet viewing of engineering drawings
• Migrated extranet system from GE Global Supplier Network platform to GE Supplier Marketplace platform, transitioning $3.5b of spend to contemporary services
• Recognized by Gary Reiner (former GE CIO) for efforts in migration

Kohler, WI

• Responsible for intranet architecture, project management, hardware and software installation, business requirements analysis, coding, testing, and support for web applications.
• Developed and delivered Sterling Plumbing division customer service knowledgebase system
• Deployed technology platform roadmap

Kohler, WI

• Responsible for hardware and software installation, project management, business requirements analysis, coding, testing, and support for web applications.
• Developed and delivered Kohler internal job posting system
• Developed and delivered intranet portal
• Deployed Kohler Intranet look-and-feel guidelines and standard templates

Kohler, WI

• Responsible for coding, testing, and support for web applications.
• Developed and delivered Kohler Engine distributor technical knowledgebase application using Verity SearchScript technology

Sheboygan, WI

• Retail Sales
• Analyzed blueprints and compiled orders for windows, doors, and kitchen cabinets/accessories.
• Prepared kitchen cabinet layouts using CAD tools.

Kiel, WI

• Responsible for maintenance of office equipment, PC hardware, and computer assembly.
• Maintained and assembled office PCs
• Assembled, upgraded, and configured home PCs for customer delivery
• Deployed tape backup strategy for essential business data.

• Retail Sales
• Responsible for customer service for retail office supply store customers