Matthew Kleczewski Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Greater Milwaukee Area

Assist customers in selecting and purchasing vehicles that meet their needs and preferences. Provide comprehensive information about the features, specifications, and pricing of cars. Address customer inquiries, negotiating sales terms, and facilitating the paperwork required for vehicle transactions. Uphold a strong customer service ethos, ensuring a positive and trustworthy buying experience for clients across a diverse population.● Top new car sales volume leader in 2021, 2022, and 2023 year-to-date. ● Top overall sales volume leader in 2022 and 2023 year-to-date. ● Only sales consultant at dealership to achieve all OEM expert certifications. ● Sole sales consultant at dealership to attain OEM master-level certification (a combination of sales volume and customer satisfaction) for both retail and commercial sales.● Maintained and grew B2B account with Educators Credit Union Vehicle Solutions (~10% of total dealership sales) as preferred dealership representative.

Greater Milwaukee Area

Led the day-to-day operations of the Client Data Analyst team supporting parking management and Toll Collections services for municipal and commercial clients. Managed team staffing, supervision, scheduling, development, evaluation, and disciplinary actions.Managed a team of 9 Client Data Analysts located in various geographic locations throughout the United States.• Provide leadership, vision, and management to the Client Analyst team.• Established and maintained regular written and in-person communications with the organization’s executives, department heads, and client stakeholders regarding pertinent client support issues and activities.• Assisted in the design, development, testing and production implementation of effective solutions to client issues while being cognizant of customer contract and SLA requirements• Maintained critical customer service tracking and reporting process which serves as the basis to prioritize the development of solutions to issues• Promoted and maintained a positive work environment

Wauwatosa, Wi

Led the day-to-day operations of the Business Intelligence application support team including: change management, incident management, problem management, application enhancements, and monitoring services for over 160 business critical reporting applications in SAP BusinessObjects XI, Oracle Business Intelligence Enterprise Edition (OBIEE), IBM Cognos, and Tibco Spotfire with an annual budget of ~$3.5m.Managed a team of 7 IT leaders, 8 GE Systems Analysts, and 65 contractors.• Improved support incident cycle times by 10% FY 2012 vs. FY 2013• Transitioned team from Legacy Clarify CRM to CA Service Desk Manager CRM and from CA Service Desk Manager to ServiceNow while maintaining SLA• Recognized as super star of quarter for Q3 2013 for ERP system retirement data remediation leadership• Co-led purchased service strategy which reduced vendor application support costs 30% FY 2013 vs. FY 2012 and 43% Q1 2013 vs. Q4 2013• Revived critical infrastructure maintenance tasks, left undone for several years, leading to a 100% Business Objects platform availability during Q4 2014 close• Co-led purchased service strategy which reduced vendor platform support costs FY 2014 vs. FY 2015• Co-led insourcing strategy to reduce outsourced ratio from >90% to <50% in 2015• Recognized for active efforts in Q3 2015 to improve Siebel CRM Reporting data refresh time, eliminating >6 hours from previous time to exceed business SLA• Acted as primary point of contact for all business CIOs for BI application support• Keenly aware of business needs, demonstrated by overtime dedication to finance close operations and in- person support in the operations war room• Application support representative for change approval board

Wauwatosa, Wi

Led the day-to-day operations of the web applications team for Americas and EMEA regions including: change management, incident management, problem management, project management, application enhancements, and monitoring services for over 60 web applications.• Managed a team of 35 contractors spanning 60 web applications with an annual budget of $0.8M• When support issues or escalations occurred, ensured clients and leadership were updated with status and issue details• Application support representative for change approval board• Acted as primary point of contact for Americas and EMEA Region CIOs for web applications• Responsible for Migration of over 100 applications inside and outside of support portfolio from WebLogic 8 to WebLogic 10.3, including refactoring code against new coding standards• Stabilized critical European shipping applications, enabling successful fulfillment of orders• Stabilized critical service application (Field Engineer Mobile Computing) supporting over $6.0B in services revenue; received management award for efforts - 2006• Successfully transitioned support of entire application portfolio from incumbent vendor to new vendor for support, reducing costs and improving support• Led team through FDA-mandated computerized systems validation for critical services applications• Recognized as Global Application Maintenance and Support Star of Quarter for efforts in mentoring and leading the BI support team on an acting basis - Q4 2011

Waukesha, Wi

Responsible for improving quality and simplifying processes in the Global IT department. • Facilitated deployment of simplified Sarbanes-Oxley (SOX) IT Controls data collection process• Mentored Six Sigma Green Belt in project for knowledge transition from vendor contractors to India-Based GE Employees• Completed GE Change Acceleration Process (CAP) "Train the Trainer" training• Completed and passed Six Sigma Black Belt competency tests

Brookfield, Wi

Responsible for day-to-day operations of the internet applications team including: change management, incident management, project management, application enhancements, problem management, and monitoring services for over 25 web applications. • Managed a team of 15 contractors • Migrated > 100 applications both inside and outside immediate portfolio of support from JRun to WebLogic 8 platforms• Simplified application portfolio through aggressive application retirement strategy, retiring over 150 applications over the course of one year. Recognized with two management awards for efforts

Waukesha, Wi

Responsible for day-to-day operations of Supplier Extranet team including: project management, change management, incident management, problem management, and monitoring services for 12 web applications. • Managed a team of 4 contractors • Delivered significant platform upgrades to GE Healthcare Supplier extranet, including deployment of a personalization portal and eDrawings applications, enabling secured Internet viewing of engineering drawings• Migrated extranet system from GE Global Supplier Network platform to GE Supplier Marketplace platform, transitioning $3.5b of spend to contemporary services• Recognized by Gary Reiner (former GE CIO) for efforts in migration

Kohler, Wi

Responsible for intranet architecture, project management, hardware and software installation, business requirements analysis, coding, testing, and support for web applications. • Developed and delivered Sterling Plumbing division customer service knowledgebase system • Deployed technology platform roadmap

Kohler, Wi

Responsible for hardware and software installation, project management, business requirements analysis, coding, testing, and support for web applications. • Developed and delivered Kohler internal job posting system• Developed and delivered intranet portal• Deployed Kohler Intranet look-and-feel guidelines and standard templates

Kohler, Wi

Responsible for coding, testing, and support for web applications. • Developed and delivered Kohler Engine distributor technical knowledgebase application using Verity SearchScript technology

Sheboygan, Wi

Retail Sales • Analyzed blueprints and compiled orders for windows, doors, and kitchen cabinets/accessories. • Prepared kitchen cabinet layouts using CAD tools.

Kiel, Wi

Responsible for maintenance of office equipment, PC hardware, and computer assembly.• Maintained and assembled office PCs• Assembled, upgraded, and configured home PCs for customer delivery • Deployed tape backup strategy for essential business data.

Retail Sales• Responsible for customer service for retail office supply store customers