Matt Morton Email & Phone Number

Richmond, Va

As a Senior Solutions Engineer at Synergy Technical, I play a critical role in delivering advanced Microsoft 365 security and migration solutions to our clients. Synergy Technical, a Microsoft Gold Partner and recognized expert in Microsoft technologies, has a strong reputation for providing comprehensive cloud and IT strategy services.In my role, I manage complex data migrations from various platforms to Microsoft 365, including tenant-to-tenant migrations essential for clients undergoing mergers and acquisitions. My work ensures data integrity and minimal disruption during these transitions, providing clients with a smooth and secure migration experience. Through close collaboration with clients, I provide expert guidance and support, ensuring their technical needs are met and their business operations are optimized.Additionally, I conduct thorough security assessments within the Microsoft 365 stack to identify vulnerabilities and recommend appropriate remediation measures. I implement robust security controls, leveraging my expertise in Microsoft Entra ID for identity and access management. This involves designing and implementing strategies that ensure secure and seamless user access, crucial for protecting client data and systems.

Richmond, Virginia, United States

Maintained peak server performance and system availability through comprehensive server administration practices. This included patching, security implementation, routine backups, proactive hardware maintenance, and the development of a comprehensive disaster recovery plan. Additionally, I designed, deployed, and managed efficient IT solutions, ensuring optimal hardware and software configurations aligned with business needs.My expertise encompassed the administration of enterprise-wide Active Directory, Group Policy, and domain management. This facilitated secure and streamlined user access across the network. Furthermore, I oversaw the management of the network infrastructure, including VLANs, VPNs, and firewalls. This ensured reliable and secure connectivity for over 350 workstations distributed across five remote offices.

Richmond, Virginia, United States

Leveraged experience as a Systems Administrator to ensure the reliability and uptime of critical integrated systems. Expanded my role to contribute to the DevOps pipeline within the production platform environment. This involved managing server and network configurations, implementing security patches, and performing proactive maintenance to optimize system performance. Additionally, I fostered collaboration by acting as a key liaison between software developers and IT management, streamlining communication and development processes.Demonstrated strong operational leadership by managing all IT resources effectively. This included overseeing hardware procurement, cultivating positive client/vendor relationships, and negotiating cost-effective contracts. I consistently championed continuous improvement by proactively seeking opportunities for innovation. This resulted in the design and successful implementation of a high-availability, custom ASP infrastructure utilizing network load balancing – all achieved within budgetary constraints.

Orange County, California, United States

Established and implemented ITIL-aligned service controls, optimizing IT service delivery. This included comprehensive daily network checklists, month-end reviews, and a robust network monitoring system with automated failure notifications. I meticulously documented all processes and procedures within the central IT knowledge base, ensuring consistent and efficient service delivery.Proactively fostered the technical expertise of help desk technicians through coaching and mentorship. This empowered them to deliver exceptional customer support. Additionally, I played a pivotal role in deploying and maintaining a comprehensive backup strategy. This ensured data recoverability and system resilience.Contributed significantly to the successful analysis, design, and implementation of an Exchange on-premises infrastructure that effectively served over 150 end-users.

Richmond, Virginia, United States

Delivered comprehensive technical support to Information Systems faculty and staff via the help desk. This included troubleshooting user issues, resolving server-related problems, and ensuring efficient equipment operation. I spearheaded hardware replacement initiatives, implementing upgrades for Dell and HP systems to optimize performance and maintain system compatibility. Additionally, I actively researched and evaluated emerging technologies, including platforms like SharePoint and Exchange, to identify potential solutions for enhancing departmental workflows and communication.

Executive Masters, Information Systems

Bachelor'S Degree, Information Systems