Matt Koski Email & Phone Number

Mayfield Heights, Ohio, United States

Collaboration Operations

Mayfield Heights, Ohio, United States

-Provide Tier 2 IT Support to 40k+ internal users through Remedy ITSM software.-Analyze issues to identify troubleshooting methods needed for quick remediation.-Document support interactions for future reference.-Install modify and repair software and hardware to resolve technical issues.-Participate in Lean Champions group in which focuses on continuous improvement-Utilize Azure Endpoint, CyberArk, vSphere, and other Progressive Tools to resolve technical problems and outages

Mayfield Heights, Ohio, United States

First 6-week rotation was with Systems and Infrastructure Operations where I was responsible for supporting server virtualization, storage, server backup, and more.Second 6-week rotation was with Cloud Operations where I provided operational support for both public and private cloud environments which include AWS, Azure, and Google Cloud. Used OpenShift, OpenStack, Powershell, and Terraform to help support these environments.

Mentor, Ohio, United States

Assisted 100+ customers per day by processing orders, loading equipment, online purchasing, providing instruction and directionUtilized Sterling computer system for inventory management and purchase fulfillmentHandled monetary transactions of over $5,000 while also providing exceptional customer service

Athens, Ohio

Organize equipment and ensure the safety of the patrons that attend the Ping Recreation Center.Communicate with staff to make sure the correct items are set up depending on the event going on.

Mentor, Ohio, United States

Mentor, Ohio

Compiled the right equipment in order to set up the desired product for the customer.Collaborated with team members to help the job be performed efficiently.Consulted with customers in order to make sure the job was done to the customer's preferences.