Matt Kotlar Email & Phone Number

Roberts, Montana, Us

Encinitas, Ca, Us

Pittsburgh, Pennsylvania, Us

Consult with key stakeholders and end users to gather and confirm business requirements. And understand current as-is and desired future state functionality within the client's business context and product / technical roadmaps.Analyzing requirements, designing solutions while anticipating potential issues then working with cross-functional teams both internally and client side to ensure the right stakeholders are at the table to ensure proper design and implementations.Hands on prototyping and configuration of the Salesforce.com platform related to the following Clouds and platform functionality: Sales Cloud, Service Cloud, Experience Cloud. Creating and editing flows, process builders, custom fields, formula fields, validation rules, approval processes, Lightning pages, Lightning apps, users, profiles, roles, etc. Developing personas, user stories, acceptance criteria for agile and scrum project methodology. Assisting with validation of deployments and development of QA test scripts as a part of user acceptance testingDelivering deployment of system changes into staging and production environments within approved change management methodology. Creating deployment scrips and post deployment plans to ensure delivery of platform changes.

Pittsburgh, Pa, Us

Had the opportunity to take time off between positions, rest, and focus on my mental and physical health.

Pittsburgh, Pa, Us

Lead Analyst of a Salesforce Enterprise Platform of ~500 global users.Responsible for the Service / Manufacturing area of a $169 million dollar safety business.Met with business leaders and managers to gather requirements, understand business needs, develop user stories, and manage development of projects and implementations from said work working in Agile Scrum methodology while leading a team of developers.Responsible for Level 1 Salesforce Administration working with contracted partners to support day-to-day operations of help desk tickets.Troubleshoots all issues and errors that users experience in Salesforce. Performs root-cause analysis, working with developers to debug and correct issues.Created and maintained basic SFDC functionality such as custom fields, objects, page layouts, reporting, dashboards, user administration and security via profiles, permission sets, according to role and hierarchy.Creates and maintains workflow, case routing rules, process builders, and Lightning Flows.Business/Technical lead of integrations with Hubspot, Syncari, Oracle EBS, and proprietary Software/Hardware (SaaS) as a service business model.Led Platform object cleanup to minimize technical debt, focusing on standard objects (Case, Account, Lead, Contact, Contracts) Worked with developers to follow best practices. Resulted in the eliminated 40+ workflow rules, 20+ process builders, and designed automations to be built within Lightning Flows.Implemented the following service cloud functionality: Email to Case, Web to Case, Service Console, and Knowledge.Led the integration and business design of Salesforce Orders integrating with Oracle EBS. This improved visibility into orders and reduced transaction time and the need for duplicate work in multiple systems within the business process.

Pittsburgh, Pa, Us

Lead support analyst of critical primary manufacturing software that drives 100+ million of dollars in revenue annually. Support local applications and cloud-based software-as-a-service solutions. Analyze and determine the root cause of issues for internal and external customers alike. Act as a liaison and voice of the customer between the customer and internal teams to determine the issue and the best course of resolution.Work with customers of varying technical ability and understanding to resolve potentially complex network communication issues.Helpdesk ticket queue - manage and maintain automated alert tickets in FIFO order, contacting customer through phone and email to help resolve issues.Database administration - customer accounts - updating, maintaining and creating accounts and ensuring data is accurate across different platforms. Working with SQL to resolve customer application issues.Approving technical data/information on service request for customers to ensure they have accurate information and prevent rework/callbacks after customers receive their equipment. Working with internal teams for updating and testing software. Developing test cases and scenarios to create reports to share with internal development teams. As a subject matter expert on the software, I participate in many different projects affecting the software solutions that interact with our cloud, software as a service, platform.

Pittsburgh, Pa, Us

Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness.Work with other departments and internal teams to assure prompt and professional resolution of customer requests.Strong written and verbal skills are necessary for interacting with customers; must be able to speak effectively; must be comfortable with extensive on-the-phone consultations.Maintain current knowledge of all product and service offerings and technical support procedures in order to provide accurate solutions to customers.Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system. Track open tickets and keep tickets current and complete.Proactively maintain communications with callers throughout the analysis and resolution process.Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting.

Pittsburgh, Pa, Us

Responsible for the repair and diagnostics of personal gas detection equipment.Entering data into Oracle for customer owned repairs, rental equipment or company owned assets.Other responsibilities include:ESD Auditor: In charge of monthly audits of technician work stations and ESD safety equipment to prevent damage to sensitive electronic components. Also, responsible for replacement or repair of any equipment that may be out of compliance, or may need updating. Rental Technician: Reading and replying to customer emails to confirm details of an order or to verify information. Responsible for configuring instruments to customer specifications and ensuring orders are completed with appropriate accessories before being staged for shipping. Finding and verifying customer contact information for input into rental contracts. Creation and completion of rental contract from start to finish which includes: entering customer information, billing cycle information, instrument serial numbers, proper prices for customer billing and proper shipping methods to end user.

Konolfingen, Berne, Ch

Documents destined for the mailstream are a critical communication tool. Kern's mission for the last 63 years has been to deliver the right documents to the right people, at the right time. Our commitment to customer success and heritage of innovation challenges us to develop the most advanced production mail technologies.I service, maintain and operate equipment that takes a customer's document and makes it a viable mailing piece.

Bridgeville, Pa, Us

Assembly of all products in various stages of production while insuring established specifications related to quality and customer satisfaction are met.Troubleshoot and repair any product failures found in quality control inspection off of the production line. Includes soldering and reworking of solder, rewiring or reworking of electrical assemblies and any physical or mechanical issue that may need to be addressed to meet the specified product design.Fulfilling orders by selecting goods from stock and reconciling the orders with a pick list. Inventory control by checking in stock from an incoming order, putting stock away in its designated area and informing the production manager on any low levels of inventory.Responsible for shipping product to customers. Involves taking completed product from the assembly line, packaging with appropriate methods, loading on to a shipping crate, final packing of the crate and ensuring they meet the defined specifications to ensure customer satisfaction.

Ranger

A.S, Electronic Engineering Tech

Education record

Education record