Set up displays and products in Home Depot kitchen and bath department to make them attractive and appealing to potential customers.

Network/Lotus Notes Email Administration * Planned and implemented upgrades from R4 and R5 to R6.5 for Domino application and email servers and over 200 Notes clients. * Streamlined server maintenance by implementing development servers for staging future maintenance and software upgrades * Improved long distance communication by installing and implementing Lotus Sametime server, providing efficient online meetings as well as effective remote control for help desk support. Workstation Help Desk * Exceeded 39% in providing Right-First-Time answers for 2 years running * Exceeded 99% on time follow-ups for 2 years * Exceeded 97% on time delivery of Loaner/Replacement/New Associate Workstations * Scored an average of 4.4 on a 5 point scale for help desk satisfaction surveys

Lotus Notes Administration * Installed 6 new Domino servers in less than 12 months and upgraded 3 other production servers to Domino R5. This increased our performance throughput capacity and also standardized the development platform * Exceeded department goals by completing 100% of customer work requests on time or ahead of schedule for 3 consecutive years * Installed and implemented software application, which allowed live relational database information to be displayed on an intranet website for company wide distribution PC Software Support * Led project and implemented intranet website to aid field support personnel in troubleshooting personal computer software problems at customer's site which reduced the number of visits and time to resolution * Contributed to a reduction in outstanding requests by volunteering to participate in a SWAT team to help out in areas that were overwhelmed with PC software issues