Manager of Training and Sales Enablement

• Trained store associates, managers and independent shop owners in products and selling techniques.• Ensured proper merchandising according to company policy and enhanced experience whenever possible.• Conducted ride-along trips and trainings with new hires and corporate personnel. • Monitored inventory levels and ordering process for accounts to ensure efficient sell-through.

• Trained on-site staff on Nike Golf products, apparel and footwear. • Ensured proper display of products and advertising materials on designated demo days.• Delivered a world class golf fitting experience for customers through extensive product knowledge.

Worked with sales reps, dealers and corporate contacts to ensure a high quality of customer satisfaction.• Handled consumer calls concerning warranty replacements, product assortment and stringing.• Provided support in the form of order entry, delivery tracking and sales analysis.• Ensured proper communication of brand messages and promotions through social media.

Responsibilities included merchandising, purchasing, staffing, scheduling, coaching and sales.• Achieved revenue of at least 105% in fiscal year ’07 and ’08.• Customized marketing materials and displays to reflect local demographics resulting in increased sales.• Scored higher than the company average in employee satisfaction during all years worked.• Made customer suggestions a reality and created unique offerings to reflect the needs of a multi-national community, reaching consumers from well outside the locations normal span. Increasing revenue from zip codes outside of the normal shopping area.• Improved sales and margin through the day to day analysis of Matrix Scorecards.• Finished in the top 50 of 800 stores in Home Theater for 6 months straight.• Member of a leadership team that won Best Buy’s Achievers 2007 contest.

• Consistently exceeded sales goals.• Part of a team that finished in the top 5 of the company in July ‘06

Responsibilities included populating supplier lists and creating data bases, conducting on-line reverse auctions answering technical questions, communicating the needs of both suppliers and buyers.• Auctions saved clients between 5-20% per event• Handled accounts up to $5 million per spend.

Responsibilities included managing a 24 hour call center, staffing, scheduling and training.• Led an initiative to change responsibilities of call center to include data entry for tracking trucks and packaging to increase efficiency.• Supervised the expansion of department duties to include call center functions, data entry and tracking.• Ensured quality customer care through extensive coaching.