Matt Lacy Email & Phone Number

Littleton, Co, Us

Raleigh, North Carolina, Us

Johns Creek, Georgia, Us

• Operated with a strong and ongoing focus on enhancing and optimizing partner certification programs while guaranteeing compliance and providing advanced technical certifications to generate opportunities for specialist services delivery partners.• Furnished guidance and support to partner organizations across all stages of the partner lifecycle and dispensed assistance with implementation.• Clearly and effectively communicated with partners to obtain a strong understanding of their needs and focused on meeting and exceeding these needs.•Functioned as the primary point of contact for partners to address and resolve issues and provide ongoing assistance and support.• Spearheaded all aspects of the development and execution of the Partner Packaged Services program with innovative partner services subcontracting strategies, leading to over $600k in ACV in 2H23.

San Francisco, California, Us

• Established and cultivated strong and sustaining relationships with Google OAuth Security Review Partners to enable mutual growth by cross-selling Nylas products and security services.• Demonstrated a track record of success by driving a 100% year-over-year growth in revenue through the Express Security Review channel via a focus on revamping business development strategies and expanding strategic partnership relationships.• Provided supervision, leadership, and direction to a cross-functional team to drive increases in revenue across improved marketing, enablement, product enhancements, and focused business development for the ESR offering.• Administered extensive market research and analysis to search for and identify potential strategic partnerships and alliances for the company.• Cooperated effectively with internal stakeholders in the creation, development, and execution of strategic plans for partnerships and alliances.

Denver, Co, Us

• Served in an integral role by administering and maintaining relationships with key channel and services partners to enable and scale services practices.• Oversaw the coordination and facilitation of the inaugural Partner Soapbox series presentation to promote and drive innovation and cross-partner collaboration.• Performed the recruitment and hiring of new Delivery Approved Partners while searching for, identifying, and capitalizing on opportunities for existing partners to ascend to higher tiers.

Denver, Co, Us

• Collaborated with cross-functional teams to launch and expand Delivery Approved program to create unique services go-to-market paths for strategic services partners.• Operationalized new Partner Portal workflows and various KPIs (namely a brand-new Partner Health Score metric) to substantiate the Delivery Approved program. • Built and managed relationships with a portfolio of services partners to develop and enable their Ping practice.

Woodland Hills, California, Us

• Established the Denver office as the second North America hub for the company—responsible for recruiting and building a team from scratch, along with growing the enterprise account base.• Led a team of three account managers, providing regular coaching to promote customer retention and professional development.• Assisted enterprise operations manager with execution of special projects in order to improve operational efficiencies.

Woodland Hills, California, Us

• Conducted in-depth technical troubleshooting and provided top-quality strategic support for key enterprise accounts, achieving 100% customer retention.• Led the creation and development of a scoping mechanism for custom customer implementations, driving a 40% improvement in onboarding times.• Carried out the organization and coordination of a variety of customer projects across diverse internal teams to meet deadlines and expectations.

Denver, Co, Us

• Oversaw and drove the re-implementation of Professional Services Automation tool, OpenAir, to optimize connections and data synchronization with sales and accounting tools.• Charted the creation and preparation of all departmental reports and dashboards through employment of different unique data sources, leading to increased visibility into KPIs and growth in services bookings.• Undertook and completed a number of successful internal and client-facing projects with an emphasis on improving and optimizing systems and processes and facilitating custom integrations to maximize operational efficiency.

Columbia, Md, Us

• Supervised and directed a team of two analysts across various activities while furnishing oversight, advice on client strategy, and relationship management support, achieving 25% account growth.• Directed all aspects of a project to switch feed management vendors from inception to completion, leading to $200k in annual cost savings.• Conducted in-depth analysis into data trends through employment of MySQL and Google Analytics, contributing to 80% YoY revenue growth across assigned accounts.

Columbia, Md, Us

Columbia, Md, Us

Richmond, Virginia, Us

• Worked with a team to implement improved marketing strategies to attract new customers.• Aided customers in making decisions that would best suit their individual financial needs and to assure maximum levelsof customer service for any immediate needs.• Visited top business clients to recommend further investment opportunities in company products and services.

Richmond, Virginia, Us

• Worked with a team to implement improved marketing strategies to attract new customers.• Aided customers in making decisions that would best suit their individual financial needs and to assure maximum levelsof customer service for any immediate needs.• Visited top business clients to recommend further investment opportunities in company products and services.

València, Valencia, Es

• Consolidated with a small group in translating philological research studies from Spanish to English.• Played a major role in decision-making and allotting workload amongst the group, along with problem solving in order to prepare the best possible translation to English.• Collaborated with professionals in the field of philology to ensure accuracy of translation for use in internationaluniversity seminars.

• Marketed company products in order to achieve maximum level of sales.• Communicated with customers in order to best service each individual.