Example types of work I have completed:1) Leadership Team coaching for an international executive team to resolve internal conflict and role-model being a high-performing team.2) C-Level Training + evaluation report for a global payments technology company - detailing recommendations to move from the current state to a more adaptive and resilient state.3) Working with a Bank PMO team to develop an agile delivery framework alongside pilot programmes.4) Led the… Show more Example types of work I have completed:1) Leadership Team coaching for an international executive team to resolve internal conflict and role-model being a high-performing team.2) C-Level Training + evaluation report for a global payments technology company - detailing recommendations to move from the current state to a more adaptive and resilient state.3) Working with a Bank PMO team to develop an agile delivery framework alongside pilot programmes.4) Led the development of a business strategy, facilitating a team-building session for a new executive team on an offsite retreat.5) Built an internal Agile Practice for two major banks in Malaysia and Indonesia6) Developed the 3-year transformation roadmap for two agile transformations - bringing change from the board level to the team level.7) Team coaching for pilot teams - to showcase how to create high-performing teams, including stakeholder coaching and support to empower the teams Show less

Example of the types of work include:* Agile Training for the world's leading search organisation* Aligning 3-year execution plans with the corporate strategy for the regional Marketing Department of a 70 billion Euro dairy cooperative* Executive coaching for 222 billion dollar investment company

Employee number 5 with a team of 22 employees as-at Oct 21 I led the internal People and Delivery functions Internal responsibilities include:- Development of the People & Delivery strategy- Creation and governance of Quarterly OKRs- Co-facilitation of internal team events, including quarterly planning, capability uplift sessions and general process improvement initiatives- Oversaw the people leadership function, including coaching consultants - Led key sales… Show more Employee number 5 with a team of 22 employees as-at Oct 21 I led the internal People and Delivery functions Internal responsibilities include:- Development of the People & Delivery strategy- Creation and governance of Quarterly OKRs- Co-facilitation of internal team events, including quarterly planning, capability uplift sessions and general process improvement initiatives- Oversaw the people leadership function, including coaching consultants - Led key sales & accounts - ensuring delivery to commercial outcomes & financial targetsAn example of work I led:Government Department (NZ):- Support the re-org of the business to structure in preparation for the rollout of a new business model, operating model and ways-of-working model- Executive coaching for the CEO & the executive team on how to govern & lead an adaptive organisation- Led a program to build an internal agile practice, including the overall organisation capability uplift, incepting pilot agile teams, & rollout of quarterly planning, including impediment governance Leading Energy Firm (NZ)- End-to-end assessment of the current state of agile maturity with a set of formal recommendations that elevated agility to be a market differentiator as a critical element of the company’s overall strategy- Series of workshops with the executives to embed recommendations into a business roadmapGlobal Engineering Firm- R&D pilot project resulting in a NZ$2m increase in financial outcomes- Formulated a 3-year Agile strategy - with the establishment of internal agile practiceGlobal Telecommunications Company:- Kick-off SME Marketing Tribe - including hiring leadership team, coaching at the enterprise level, and supporting the wider rollout of agile with the executive team- Delivered the sale and separation of the NZ business from the Global business using Agile Programme principles - a NZ$3.4 billion sale and separation program - working with legal, procurement, finance, HR, IT, executive and board Show less

Agile Coach & Project Manager supporting the business in launching a new drink product - from manufacturing, to warehousing - including the SAP implementation.

Introduced a successful framework for agile delivery in a traditional Prince2 waterfall governance environment. Facilitated creating clearer product lines and product ownership. Assisted stakeholder engagement team to develop a framework to pre-validate opportunities - including design-thinking techniques with stakeholders. Currently working with the portfolio board to formalise the agile delivery framework within the government governance delivery structure.Project:… Show more Introduced a successful framework for agile delivery in a traditional Prince2 waterfall governance environment. Facilitated creating clearer product lines and product ownership. Assisted stakeholder engagement team to develop a framework to pre-validate opportunities - including design-thinking techniques with stakeholders. Currently working with the portfolio board to formalise the agile delivery framework within the government governance delivery structure.Project: Companies Office to Inland Revenue tax registration integration.Budget: $1.4 millionSummary: Prince2 waterfall project. Companies Registration interface with Inland Revenue Transformation programme to register tax at the time of Company Incorporation. Project: Companies Annual Return APIBudget: $800kSummary: Agile delivery using Scrum and Kanban. An API that allows third-party-software providers to file annual returns and make updates to Companies details. API utilised by partners such as NowInfinity, Connectworks, MYOB, Xero, etc.Project: Companies Name Reservation and Registration APIBudget: $800kSummary: Agile delivery using Scrum and Kanban. An API that allows third-party-software providers to reserve a company name and register a new company. API utilised by partners such as NowInfinity, Connectworks, MYOB, Xero, etc.Project: API Enhancements ProgrammeBudget: $750kSummary: Mix of agile and Prince2 waterfall delivery. A programme to create a suite of APIs that enable internal or external parties to interface with MBIE services. APIs include Licensed Building Practitioner API, Financial Service Provider Register API, Intellectual Property Office NZ API, Insolvency API, NZBN API and others.Project: Business Registries Enhancements ProgrammeBudget: $750kSummary: Mix of agile and Prince2 waterfall delivery. A programme to create enhancements that satisfy legislative/regulatory requirements and/or that provide benefits to internal and external users of the business registers. Show less

Assisted in the establishment of an Auckland Office - including initial client engagement and delivery lead.

A transformational delivery lead role.Lead the testing service for Vodafone Italy - utilising shared services personnel from Vodafone India. Oversaw a team of 150 test personnel. Frequent travel to Milan, Italy to work with stakeholders regarding the service. Travel to Pune, India - mentoring, coaching and leading process improvement for the service.Assisted in restructuring the original business case to ensure that the service will remain sustainable.Project Lead for the… Show more A transformational delivery lead role.Lead the testing service for Vodafone Italy - utilising shared services personnel from Vodafone India. Oversaw a team of 150 test personnel. Frequent travel to Milan, Italy to work with stakeholders regarding the service. Travel to Pune, India - mentoring, coaching and leading process improvement for the service.Assisted in restructuring the original business case to ensure that the service will remain sustainable.Project Lead for the introduction and rollout of HP ALM - including the introduction of appropriate TMMi processes. Show less

Programmes I was involved in:Machine to Machine / Internet of Things programme (M2M / IoT) – projects related to AMDOCS Billing, User-Based Insurance (UBI), Device Management, and driverless car technologySalesforce.com global rollout - Enterprise Sales business transformation project – involving 20+ Global Vodafone Op-Cos. Responsible for Vendor Management and Quality Governance of the delivery of a single global instance of Salesforce.com across global Vodafone… Show more Programmes I was involved in:Machine to Machine / Internet of Things programme (M2M / IoT) – projects related to AMDOCS Billing, User-Based Insurance (UBI), Device Management, and driverless car technologySalesforce.com global rollout - Enterprise Sales business transformation project – involving 20+ Global Vodafone Op-Cos. Responsible for Vendor Management and Quality Governance of the delivery of a single global instance of Salesforce.com across global Vodafone businesses.Working with multiple vendors and business stakeholders to ensure delivery to time, cost, and budget constraints Show less

Created the strategy and planning for the end-to-end testing of the Fixed Line program, including directly managing the UAT, PVT and ORT testing. A complete BSS/OSS solutionManaged a team of 8 direct reportsWorking with multiple vendors and business stakeholders to ensure delivery to time, cost and budget constraintsRestructured the governance model for testing and quality for all of IT delivery – to provide better accountability from the delivery partners – and to better serve the… Show more Created the strategy and planning for the end-to-end testing of the Fixed Line program, including directly managing the UAT, PVT and ORT testing. A complete BSS/OSS solutionManaged a team of 8 direct reportsWorking with multiple vendors and business stakeholders to ensure delivery to time, cost and budget constraintsRestructured the governance model for testing and quality for all of IT delivery – to provide better accountability from the delivery partners – and to better serve the Vodafone business units.Oversaw the test strategy for multiple projects – including mobile prepaid, mobile post-paid, fixed broadband, fixed voip, online ordering, end-to-end (BSS/OSS) automated provisioning, fulfilment & billing – for both consumer and enterprise. Show less

Managing the integration and testing of 4 separate workstreams, delivering into the RBI/UFB program of work – including vendor test coordination, 3rd party independent testing, User Acceptance testing, Network management testing, System and Integration testing, Security and Intrusion testing. High-profile government regulated project with multiple vendors, multiples projects, and multiple test teams. Overall signoff for all test documentation – including aligning all phases of testing under… Show more Managing the integration and testing of 4 separate workstreams, delivering into the RBI/UFB program of work – including vendor test coordination, 3rd party independent testing, User Acceptance testing, Network management testing, System and Integration testing, Security and Intrusion testing. High-profile government regulated project with multiple vendors, multiples projects, and multiple test teams. Overall signoff for all test documentation – including aligning all phases of testing under a single, high-level strategy.Oversaw the test delivery of various copper and fibre solutions - including the UFB program.Programme level oversight on multiple projects involving OSS/BSS, Assure, Fulfill, Billing, and Network Capability solutions. Oversaw the build for multiple network test environments. Managed various stages of network security testing and device testing (including PTC certification).Managed a fluctuating team of up to 20 separate test resources.Working with up to five separate vendors as the point of test integration. Show less

Account Recovery position – turned relationship around from 3 month trial to MSA extensionDeveloped clear roadmap for test transformation and process improvements, analysing current state and formulating action plan towards future stateResponsible for managing 5 direct report Test Managers Developed Enterprise wide Test Policy and Test Strategy documents – in alignment with Business and IT StrategiesFormulated the business case and pilot for the introduction of an enterprise… Show more Account Recovery position – turned relationship around from 3 month trial to MSA extensionDeveloped clear roadmap for test transformation and process improvements, analysing current state and formulating action plan towards future stateResponsible for managing 5 direct report Test Managers Developed Enterprise wide Test Policy and Test Strategy documents – in alignment with Business and IT StrategiesFormulated the business case and pilot for the introduction of an enterprise solution for defect management resulting in increased sales and stability for TTCInvolved in 3 Proof of Concepts and the ROI analysis for the introduction of an enterprise wide test automation and management tool Show less

Managed the complete testing life-cycle for a replacement Cargo Management SystemResponsible for hiring 6 key project resources – including report analyst, business analyst and integration specialistUsing IATA industry standard messaging protocolResponsible for managing 4 direct reports and 11 testers in the team in totalFormulated & coordinated the creation of the test plan, test strategy, test scripts, test matrices, defect reports, daily progress reports, resource… Show more Managed the complete testing life-cycle for a replacement Cargo Management SystemResponsible for hiring 6 key project resources – including report analyst, business analyst and integration specialistUsing IATA industry standard messaging protocolResponsible for managing 4 direct reports and 11 testers in the team in totalFormulated & coordinated the creation of the test plan, test strategy, test scripts, test matrices, defect reports, daily progress reports, resource allocation reports, etcManaged the user access, refresh and update schedule for the total project environments – including PROD, TRAIN, TEST and DEMO Show less

Involved in the end-to-end Test Management for three major government regulated projects – Unbundled Copper Local Loop, Sub-Loop Unbundling, and Naked Unbundled Bitstream Access. Each project was successfully delivered by the government regulation dates.Formulate test strategies, test plans, test cases, daily test reports, test summary reports for projects with varying levels of change across complex integrated environmentsInput into the creation of integrated test environments, working… Show more Involved in the end-to-end Test Management for three major government regulated projects – Unbundled Copper Local Loop, Sub-Loop Unbundling, and Naked Unbundled Bitstream Access. Each project was successfully delivered by the government regulation dates.Formulate test strategies, test plans, test cases, daily test reports, test summary reports for projects with varying levels of change across complex integrated environmentsInput into the creation of integrated test environments, working with multiple vendorsManage and co-ordinate a team of up to 16 testers within 4 different organisations – including HP, Datacraft, Alcatel-Lucent, and Telecom NZManage and co-ordinate Business Acceptance Testing.Manage and co-ordinate obtaining relevant business sign-off across multiple business unitsDeliver accurate daily testing reports that provide the various business stakeholders with relevant visibility of project progressInvolved in the change and release management for each project Show less

Managed the end-to-end testing for a troubled project, turning it around to be delivered on revised time and budget estimations.Facilitated change and release processes that minimised business interruption

Provenco followed the agile methodology; with weekly, iterative builds.Successful Team Leader for the Shell Belgium project – managing the end-to-end testing process; from resource planning and time estimation – through to full BAT support (including after hours support)Oversaw the creation of project test plans, test strategies and test cases for a variety of projects.Testing was both software and hardware based – requiring understanding of test harness setup, test emulation… Show more Provenco followed the agile methodology; with weekly, iterative builds.Successful Team Leader for the Shell Belgium project – managing the end-to-end testing process; from resource planning and time estimation – through to full BAT support (including after hours support)Oversaw the creation of project test plans, test strategies and test cases for a variety of projects.Testing was both software and hardware based – requiring understanding of test harness setup, test emulation techniques, etc.Assisted QA manager with team management; including chairing regular team meetings, conducting performance appraisals, assisting in recruitment interviews, creating and distributing documentation which standardises the QA process for all test team members.Formulated and communicated standard QA processes & procedures, now used by all of the project teams.Test team consisted of 22 members. Show less

Testing on SAP platform and Lotus Notes database in a Citrix based environmentCreated, and executed test scripts, generating output documentation and bug reportsCommunicate with team-members (consisting of developers, business analysts, project management and other QA analysts) both inside and outside the company; to manage testing, bug fixes and ongoing development scheduling

Testing on AS400 platform for both the green screen and web based front-end interfaceConducted testing on 7 varying projects, including the Saudi Arabia credit scoring systemResponsible for writing test plans, test cases, bug tracking, post implementation reviews, project summary reports, etc.Proof of concept creation and implementation for testing tools Winrunner, Rational Robot and Test Bench.Assisted with establishing formal QA practices and procedures – including proper… Show more Testing on AS400 platform for both the green screen and web based front-end interfaceConducted testing on 7 varying projects, including the Saudi Arabia credit scoring systemResponsible for writing test plans, test cases, bug tracking, post implementation reviews, project summary reports, etc.Proof of concept creation and implementation for testing tools Winrunner, Rational Robot and Test Bench.Assisted with establishing formal QA practices and procedures – including proper change control processes and release schedules. Show less

Projects included:Loyalty NZ Fly Buys Web-site development.www.flybuys.co.nzThis project spanned 4 months and consisted of an ASP front end, with SQL back-end linking to a multi site database housed in Sydney, Australia. I managed the end-to-end testing of the site, including system testing, integration testing, acceptance testing, functional testing, stress testing and remote connection testing. The testing component was delivered on time and within budgetNZ-Post Web-Site… Show more Projects included:Loyalty NZ Fly Buys Web-site development.www.flybuys.co.nzThis project spanned 4 months and consisted of an ASP front end, with SQL back-end linking to a multi site database housed in Sydney, Australia. I managed the end-to-end testing of the site, including system testing, integration testing, acceptance testing, functional testing, stress testing and remote connection testing. The testing component was delivered on time and within budgetNZ-Post Web-Site Developmentwww.nzpost.co.nzThe project spanned 2 months and consisted of re-development of the top-level menu navigation. I managed the end-to-end testing for the JavaScript based navigation, including comprehensive regression testingEducation New Zealand CD-Rom DevelopmentIn early August 2001, Synergy International was commissioned to create a prototype interactive learning CD-Rom for Year 5 and 6 high school students. I managed and conducted the testing for the project over a 4 weeks period. Synergy International won the contract to develop the CD-Rom, which will be used by over 500,000 high school students in its estimated product life cycleSynergy Web-Site Developmentwww.synergy.co.nzManaged and conducted the end-to-end testing for the re-branding of the Synergy web site. Working within tight time frame and budget constraints, the project was completed on time and under budgetStudent Loans and Allowances Government Support TestingTesting the developmental changes made due to law reform and act amendments on the systems responsible for student loan and allowance payments. Show less

User acceptance test planning in consultation with project management and business analystsManagement and mentoring of 12 acceptance testers to timeframe and quality standardsMaintain fault log and chair fault review meeting Liaise with project business analysts and release managers to coordinate release schedules according to tight timeframesProvide daily progress reports to project managers and stakeholdersResponsible for providing quality assurance sign off for system… Show more User acceptance test planning in consultation with project management and business analystsManagement and mentoring of 12 acceptance testers to timeframe and quality standardsMaintain fault log and chair fault review meeting Liaise with project business analysts and release managers to coordinate release schedules according to tight timeframesProvide daily progress reports to project managers and stakeholdersResponsible for providing quality assurance sign off for system changesDefine defect, release and escalation processes and created relevant documentation Show less

Client/Server, Customer Relationship Management, Web Based applications, WAP technologies, Call Monitoring and Net Usage monitoringWriting and implementing test plans, test requirements, test cases and test scripts for a variety of projectsLiaison with developers, management, support, technical writers and sales to develop better quality procedures across the organization Chair a weekly meeting with contractors, developers and rates analyst to discuss quality assurance… Show more Client/Server, Customer Relationship Management, Web Based applications, WAP technologies, Call Monitoring and Net Usage monitoringWriting and implementing test plans, test requirements, test cases and test scripts for a variety of projectsLiaison with developers, management, support, technical writers and sales to develop better quality procedures across the organization Chair a weekly meeting with contractors, developers and rates analyst to discuss quality assurance issues.Set-up hardware, utilize testing utilities, research new testing technologiesResearched and wrote an impact report regarding the use of automated testing tools Show less

Software installation and end-user training, software support, software design and testing, costing table maintenanceDeveloped installation and training procedures that decreased new customer call ratios Developed and formalized test procedures for the organization Maintained error logs, defect logs and release notesOversaw the complex costing tables for NZ and overseas countriesCrystal Reports writing/maintenanceNetwork administration, configuration, etc