Matt Lampson Email & Phone Number

Austin, TX, US

Austin, Texas

➢ Guide operations managers in leading online operations teams for Fortune 100 clients➢ Support Vaco’s technical arm (A&R) in the development of automation and reporting solutions➢ Identify blockers for prospective clients and implement catered solutions to address those challenges.

Austin, Texas

➢ Collaborated with Vaco's Center of Excellence (CoE) team to develop and deliver innovative technical solutions in response to client challenges

Austin, Texas

➢ Oversaw the daily operations of Vaco's Domestic Legal Investigations team on site at Google➢ Conducted business reviews and calibrations with stakeholders to ensure operational alignment➢ Supported a team of leaders who continually pushed the operation forward➢ Restructured staffing model from 9 - 5 / M -F to a 24x7 structure

Austin, TX

➢ Implemented process improvements across 9 workflows➢ Performed a weekly quality analysis to pinpoint and resolve grey area issues➢ Maintained 94%+ quality throughout tenure➢ Identified trends in request submissions and proposed process improvements for 5+ workflows to increase team efficiency➢ Worked cross functionally with Google’s legal counsel.

Austin, Texas

➢ Processed user data requests from local and federal government agencies➢ Preserved user data pursuant to valid legal requests➢ Facilitated communication with law enforcement through various channels➢ Created and managed internal accounts for legal request submissions➢ Processed deceased user requests for defunct users’ retrievable content

Austin, Texas

➢ Contributed to grassroots marketing strategies designed to raise brand awareness➢ Spearheaded community outreach efforts with local service advocates➢ Led product and sales trainings for new hires➢ Assisted with staff scheduling for a medium sized team➢ Managed a fleet equating to $200,000+ in assets

Austin, Texas

➢ Utilized Salesforce to manage a high volume of leads, surpassing sales goals for Q1 - Q3 2015➢ Worked closely with inside sales, construction and customer service teams to ensure proper escalation of customer issues➢ Collaborated with HACA to bridge the digital divide in underprivileged communities

Huntsville, Texas

➢ Learned to operate the marketing database system for Mutual of Omaha insurance agency➢ Increased the company’s clientele base by 6% using said database➢ Occasionally fielded incoming calls from inquiring clients

Houston, Texas

➢ Designed flyers for a wellness program that was to be implemented throughout the company ➢ Assisted in the development of a tracking system for the wellness program➢ Learned to work remotely and meet deadlines without direct supervision

Huntsville, TX

➢ Performed routine maintenance operations on rental properties in accordance with both company and tenant requests➢ Maintained a spreadsheet of weekly expenditures amounting to $2,000+➢ Learned to multitask and work in a team environment, often working with three to four employees on a number of different projects per day