Matt Lancaster Email & Phone Number

Waukesha, WI

• Accelerated order management process improvements and simplification activities in several critical business initiatives, including efficiency & variable cost productivity, system migrations, and system functionality.
• Championed Unique Device Identification processes with respect to order management to ensure compliance to forthcoming FDA regulation.
• Led the integration into a new organization as Regional Process Leader, as a stretch assignment. Created competency framework to facilitate regional best-practice sharing.
• Launched the Shared Service program to increase efficiency and provide cost relief. Coordinated the program through onboarding, training, operationalizing and monitoring the workload of over 20 contractors. Created.
• Facilitated various Action Workouts utilizing Lean methodology, leading to more efficient processes. Member of the Functional Lean Leader program, completing training and mentoring several projects.
• Organized testing and validation for system migrations and functionality enhancements.

Wauwatosa, WI

• Managed a team of eight order management specialists responsible for all order entry, backlog management, and revenue generation activities for the ultrasound business (US), with total revenue exceeding $300M annually.
• Implemented a visual management system to provide transparency to order status, enabling the business to proactively calculate revenue and more effectively coordinate shipments.
• Developed and hired talent, fostering team members to grow into positions of increased responsibility.

• Led a team of eight order management specialists accountable for the diagnostic cardiology and distributor channel business. Annual revenue $100M.
• Managed backlog of orders to ensure shipments met customer and business needs.
• Productivity improved in spite of workforce reductions due to efficiency gains.
• Coordinated installations at customer sites to increase revenue while provided excellent customer service.

Wauwatosa, WI

Taught various levels of Spanish language courses.

River Hills, WI

Taught two levels of Spanish language courses.

Greater Milwaukee Area

Managed various accounts that hired temporary employees.

Spanish Language, Spanish Language And Literature

Spanish, Latin American Studies

Spanish Language Studies

Education record