Matthew Lankin Email & Phone Number

Langley City, Bc, Ca

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Manage and maintain internal client documentation hosted within the company infrastructure.

Surrey, British Columbia, Canada

Vancouver, British Columbia, Canada

Langley, Bc

Developed and managed a new Customer Relationship Management SystemDeveloped a new IT Support ticketing system, increasing productivityRevamped and rebuilt the existing Technical Support site for both the overall company and primary productProduced new support policies for the Actualization department, allowing its members to assess and resolve any support issues correctlyLearned C++ coding to assist the Development and Marketing department in maintaining the primary product pageUsed WordPress to add to and maintain the company website, including creating multiple new pages and domainsManaged and maintained company electronics, including laptops, headsets, and servers

Langley, Bc

Co-managed the largest contract in the company, acting as a liaison for educational professionals in the public education sectorProvided on-site and virtual training for clients across the United States and Canada.Revamped existing departmental procedures as well as created new policies and procedures to increase productivityUpdate and organized company Customer Relationship Management systemOversaw social media accounts and provided updates to the Microsoft Educator CommunityCreated and distributed product-specific marketing material

Surrey Memorial Hospital

Handled all client complaints during shift and brought them to the proper authority to managedSupported clinical staff and security in providing care to patientsDelivered fast and effective violence mitigation in the Emergency DepartmentAided security management in collecting and organizing departmental statisticsDe-escalated potential violent and/or abusive patients and visitorsProvided customer service to members of the public who required assistance

Simon Fraser University

Responsible for impeding criminal activity and ensuring public safetyExtensive interaction with a variety of persons, including potentially violent or aggressive parties. Scheduled duties and responsibility for all officers on shiftBuilt a new training program for all officers, increasing site knowledge and safetyProvided leadership, guidance and support to officers on and off shiftInvestigated incidents and prepared written reports with detailed informationMonitored 200+ CCTV as at a time across campusAt any given time, monitored up to 4 different Fire/Intrusion alarm systems spread across campusAssisted management in obtaining, organizing, and distributing statistics in regards to Campus SafetyCoordinated emergency response for high-stress incidents

Vancouver, Canada Area

Contribute to the overall performance of the company by driving sales at every opportunity, while ensuring service technicians were provided with the necessary information and products to facilitate optimum customer service.

Certificate, Critical Incident Response/Special Police Operations

Security related

Certification, Suicide Prevention

How to spot the sign's, and effectively assists someone who is contemplating suicide

Diploma, Emergency Operations Center

Emergency Operations Center Certificate Incident Command Certificate