Matt Layette, Mba Email & Phone Number

Englewood, Colorado, United States

• Initially hired as a Regional Account Manager, my teams’ results spoke for themselves and I was promoted regularly, culminating in the Sr Manager of Field Operations role (Director-level impact). In this capacity, I.
• Led the largest door-to-door sales team to double sales revenue (2022-2023).
• Managed team to successfully achieve over 600,000 customer interactions in 1 year (2022).
• Built partnerships and directed 5 nationwide RSPs.– Managed 22% of DISH In Home service business.
• Achieved Top Region Performance Status.
• Improved In Home sales to #1 in the nation.

Fort Collins, Colorado, United States

• I was excited to fulfill a life-long dream of entrepreneurship as a Franchise Owner with Kitchen Tune-Up. I launched the business and managed all elements of operations until sale of the business in 2023. – Marketing–.
• Hired top talent to run the business and increase sales revenue, resulting in YoY growth in sales and profitability.
• Achieved the Rising Star of the Year award (2015).

Englewood, Colorado, United States

• Based on previous leadership and team results, I was asked to lead field execution of a new start-up division for the Samsung Appliance Repair project, impacting customers over a 19-state footprint. I put on my.
• Oversaw daily volume averaging 750 work orders per day across 5 geographic regions and managed:– On-Time Arrival (OTA)– Time to Repair– Redo Rate– Net Promoter Score (NPS)
• Increased Time to Repair from 70% to 88%.
• Boosted NPS score from 65% to 90%.
• Reduced parts ordered per appointment from 5.6 to 3.2.
• Captured valuable industry intelligence via relationship building with home appliance repair companies throughout the United States. – Led 3-person team of Analysts and Business Development Managers to prospect.

Englewood, Colorado, United States

• I came into DISH to drive change and shift an underperforming region into a revenue generator. My first step involved developing the strategy for executing a newer ancillary sales channel within the region, while.
• Transformed previously lagging regional performance from last place to #2.
• Increased new product and solutions sales revenue (via Service Calls) by 100%, shattering sales goals.
• Shifted Customer Satisfaction from last in the nation to the Top 2 ranking.
• Improved remote area service coverage by 20%, the highest in the United States.
• Drove change management for a company first - Ancillary Sales (subcontractor channel) tapping an entirely new pipeline. – Increased Smart Home Services revenue to $2M.

Chicago, Illinois, United States

• I was selected to transform another underperforming store (80,000 sq ft) with $11.7M in sales, 90 employees, 5 Assistant Store Managers and 4 Leads. This is precisely the type of problem solving I’m made for! I built.
• Transformed store from #9 to #1 in the district; #70 to #3 in the region; #500 to #12 in the country.
• Increased profit by 50% and produced the second highest sales increase in the entire district.
• Earned ranking as 1st in the district for performance metrics:– Service Contract Agreements– Loyalty Program Registrations– Accessory Sales– Customer Satisfaction Scores
• Decreased employee turnover to one of the lowest in the district, building an engaged, motivated culture.

Greater Chicago Area

• I was tapped as District Manager due to success as a General Manager, where I transformed an underperforming store into a top performing revenue generator and operational model for other stores. Partnering with the.
• Drove rapid expansion across the country, from 25 locations to 135.
• Consistently ranked #1 (5 districts) in sales growth, expense control, and KPIs.
• Exceeded program quotas by 12% (2009), 5% (2010), and 8% (2011).
• Developed and executed complex strategy to expand locations across the country, influencing executive approval and support for the plan.
• Launched Home Services Pilot Program:– Service Contracts– Professional Installations– Home Improvement Lead Generation– Delivery Services

Mattoon, IL

Selected to transform store with flat sales. Directed 3 Assistant Store Managers and 4 Leads. - Elevated balanced performance scorecard from 300th to 4th in the company. - Established higher standards and improved training in all areas of the store. - Successfully increased sales by 7.5% in 2007, the highest increase in the district. - Ranked 2nd in the.

Bourbonnais, IL

Managed $6M home appliance and consumer electronics department in a store with $15M in annual sales. - Ranked 6th in the country for service contracts. - Awarded district “Sales Manager of the Year”.

Forsyth, IL

Oversaw cash, customer service, HR, receiving, LP, visual merchandising, P&L, and expenses in $11M location. - Ranked #1 in region for balanced scorecard, customer service, and credit acquisitions.

Master Of Business Administration - Mba, Business, 3.7/4.0

Bachelor'S Degree, Political Science And Government, 3.8/4.0

Activities and Societies: Mortar Board - Chapter President Omicron Delta Kappa Phi Sigma Pi Speaker of the Student Senate