Senior Product Director overseeing iconectiv's Trusted Communications and Digital Identity portfolioLed team of direct report product managers to develop individual product roadmaps and execute on product strategy covering Calling Number Verification, Branded Calling, Trusted Messaging (Short Codes and RCS Business Messaging), Digital Identity, and Brand VerificationEstablished the strategy and vision for a new trusted data intelligence platform and led efforts to develop initial prototypeMember of the M&A team, responsible for product and technology discovery and evaluation, and contributed to financial due diligence and contract terms for acquisition targetsPartnered with relevant cross-organizational stakeholders (e.g., Engineering, Finance, Marketing, Legal) to ensure alignment on business goals and execution of the overall product portfolio strategyLeveraged data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of products and related P&L impacts, and delivered recommendations to key stakeholdersCoached and mentored product managers while also developing a strong team culture of progress, transparency, and efficiencyProvided insightful, motivating, and constructive feedback to product team and working with peers and executives to negotiate and remove execution related barriers and elevate overall team performanceContributor to industry working groups for Trusted Messaging, RCS, and Fraud and Revenue AssuranceRepresented iconectiv at industry trade shows as both speaker and panelist with focus on Trusted Communications and Digital Identity

Product Director of the US Short Code Registry, managed P&L, set strategy and roadmap, authored user stories and requirements, worked with the agile development team to develop, deploy, and operate the solution, and contributed to marketing efforts on behalf of the US Short Code programKey contributor in cross-organizational task force to identify and define the corporate strategy for Trusted Communications, with primary focus on evaluation of potential new products and extensions to existing product portfolioOwned new product development for multiple iconectiv initiatives, including Identity Verification and Account Takeover Risk Assessment services, created business case, performed market analysis, developed Go-To-Market strategy, and managed P&LPreviously owned product for Identity Authentication Management services and the oneM2M Application ID Registry, authored user stories and requirements, worked with the agile development team to develop and deploy the solutionContributor to industry standards working groups for Identity Management, IoT Smart Cities Framework, and oneM2MRepresented iconectiv and oneM2M at industry trade shows as both speaker and panelist with focus on IoT standardization and interoperabilityResponsible for investigating emerging technologies (blockchain, fintech, mobility, brand identity and verification, caller verification) for strategic use in iconectiv products

Developed product strategy, management, and support processes for cloud and mobile device solutions focused on location and contextual geo-fencingOwned complete product lifecycle process from design to execution, including technical documentation, partner support, and executive-level presentations and demonstrationsDefined, delivered, and drove integration of the ZOS products into enterprise-grade location service aggregators, consumer based mobile marketing and CRM/brand loyalty mobile applications (NY Jets, NYC Marathon, HSBC Rugby Sevens, NY International Auto Show, Guinness Matchpint), data analytics partners, and connected car/home and personal emergency response applicationsResponsible for growing, mentoring, and managing the Product organizationWorked with customers, business partners, and sales staff to extract and create business requirements, define user stories and use cases, and manage and prioritize the backlogProvided technical expertise and guidance to business partners, developers, and direct sales opportunities as the expert on mobile platform location, beaconing, and mobile messaging capabilitiesIntegrated and launched products with a Tier 1 carrier as the primary platform for location data warehouse and context-based mobile messaging for smartphones, tablets, M2M, and IoT devicesPerformed competitive product analysis and worked with product marketing to align marketing collateral to showcase high value product capabilities and ensure technical feasibility of solutions that solve customers’ needs Bridged sales and technology processes by creating a uniform method of collecting and implementing product functional and UI requirements specifications to define product feature functionality, improving product usability and relevancyManaged cloud-based APIs, dashboard, and mobile SDKs products, collecting and incorporating end-user and partner feedback into new product features

Technical expert responsible for integrating secure remote access and management solutions into customer infrastructure and developing product enhancementsProvided technical expertise and guidance for business opportunities from mid-tier to enterprise customers looking to manage customer equipment securely and remotelyDetermined technical feasibility of custom solutionsPrototyped, designed, and developed customer specific and base feature enhancementsPerformed real-time demonstrations for high-level executives and answered both business and technical questionsMaintained core server (C/C++/SQL) and web components (VB/ASP/HTML)Led the refactoring of the software build process and configuration source management utilitiesProvided customer training and onsite installation support for hardware and software solutionMaintained and configured QA lab environment and contributed to testing appliance and softwareProvided network security and routing improvements to internal corporate infrastructureActed as the business-technical liaison between the customer and ION engineering team

Designed and integrated Location Based Service solutions into customer infrastructure and developed product feature enhancementsManaged the integration and deployment of customized Telmap navigation solutions for AOL/MapQuest (as MapQuest Navigator) and Boost Mobile (as Boost Navigator)Increased service subscriber count by defining and delivering product feature enhancements to improve product usability and tractionProvided technical expertise and guidance for business opportunities ranging from turn-by-turn navigation systems to Location Based Service development platformsDesignated subject matter expert for mobile platform device location and navigation route calculationPerformed side-by-side competitor product analysis and utilized results to drive product feature enhancements and sales/marketing strategyDetermined technical feasibility of custom solutionsPerformed real-time software demonstrations and answered business and technical questions at trade shows and on customer premisesDesigned custom solutions that integrate customer storefront and billing platforms with Telmap’s turn-by-turn navigation product and billing/management systemCreated functional requirements specifications that described solution component integration and overall feature design

Developed business opportunities and architected overall solutions for enterprise telecommunication management systemsDelivered and deployed products in several Tier 1 carrier call center, allowing Telcordia to retain its position as the preferred work force management system and collect additional revenue dollarsVisited customer work centers and sites, communicating with managers and technical staff to offer ideas and potential software enhancements to improve staff productivity, simultaneously investigating new business opportunitiesPerformed time and motion studies to determine areas of the software to improve in order to reduce user call timeProvided technical vision and recommendations for significant business opportunities ranging from enterprise order management to trouble ticket management systemsDeveloped and presented senior executive level customer proposalsDesigned and wrote business requirements for multi-product enterprise-level solutions that interface with customer and third-party systemsPerformed real-time software demonstrations and answered business and technical questions at trade shows and on customer premises

Lead developer for a work force management and trouble ticketing system GUI for enterprise telecommunicationsDesigned major software releases, including the architecture of the data object layer that represents the trouble ticket information stored in the legacy systemResponsible for infrastructure, architecture design, application integration, data, and maintenanceAuthored design documents, system requirements, and testing specifications used by team members to develop and test of the softwareDeveloped modules used by external system interfaces to generate and manage trouble ticketsProvided technical support to both customers and coworkers, including installation support, user account setup, administration of Development and Product Test environments, and integration with third party applicationsResponsible for maintaining external system interface links to network monitoring systems, including testing, maintenance, and providing support to customers and developers