• Lead and inspire multiple global software teams supporting 12 diverse product lines across the Americas, Europe, and APAC.• Accountable for a product portfolio integrating with large EHR and ECM systems, including Epic, Cerner, MEDITECH, and Hyland OnBase.• Strategically define, plan, and execute multi-year design engagements with major health Integrated Delivery Networks (IDN) and clinical research software partners, ensuring alignment with organizational objectives.• Define and monitor key performance indicators across product teams and geographies that inform data-driven decisions.• Spearhead recruitment and coaching of product and engineering teams, implementing Agile best practices to drive optimal performance.• Collaborate with business leadership and clients to formulate Go-to-Market (GTM) strategies and feature sets, fostering strategic partnerships and enhancing market competitiveness.• Maintain product ownership responsibilities for the healthcare portfolio, driving continual growth and innovation in product design.• Launched 15 major and minor releases across 5 product lines in one year.• Assist corporate leadership with software product divestitures.

• Led a global cross-functional Scrum team, ensuring consistent on-time delivery of high-quality healthcare software for iPadOS, Windows, and Web.• Developed comprehensive product strategy and roadmap for a $10 million healthcare product portfolio, prioritizing backlogs, crafting user stories, and overseeing Jira enhancement projects.• Healthcare software portfolio management that included products ranging from printing solutions to patient privacy and data security applications.• Built proof-of-concept machine learning modules using Azure ML that predicted the forms a patient would need to complete based on HL7 data.• Led product launch efforts of electronic data and signature capture solutions used in ambulatory and acute care settings across the nation.• Created electronic form system integrations with industry leaders, including HCA, UPMC, Sharp, Michigan Medicine, MedQuest, and Baptist Health.• Added an Epic user behaviour monitoring security solution to the healthcare software portfolio.

• Owned three healthcare product backlogs, managing the Agile Scrum process while creating stories, epics, and marketing documentation.• Developed product roadmaps for the leading healthcare electronic signature and data capture solution, an enterprise forms printing product, and a product for storing and securely routing clinical lab data.• Increased healthcare product team velocity by 50% within a four-month period while improving quality metrics and Agile Scrum process adoption.• Executed a Software-as-a-Service (SaaS) migration strategy for the Logical Ink healthcare electronic data capture product line, seamlessly integrating Azure App Services, Relay, and SQL deployed through custom deployment pipeline.• End-to-end design of a mobile, responsive HTML5 app that engaged patients across devices, generating new sales opportunities.• Designed and launched a chat module based on SignalR integrated into a patient-facing electronic forms solution.• Created RESTful APIs and SDKs for Windows, Web, and iPadOS, streamlining product integrations into healthcare EHR and ECM systems.

• Partnered with customers and Product to create new software features.• Led a team of 10 remote Project Managers and Consultants delivering electronic document services supporting hundreds of healthcare facilities.• Developed healthcare data integration and patient signature capture solutions with large EMR systems using HL7 interfaces, API’s, and custom workflows.• Created mobile data capture deployment strategies, high-availability architectures, and standardized services implementation templates.• Awarded Employee of the Quarter for the entire company and recognized multiple times for add-on sales of software and services.

• Promoted to Healthcare Delivery Manager after just 5 months, demonstrating strong leadership and project management skills.• Executed enterprise implementations of mobile e-signature, data capture, downtime registration, positive patient identification, and forms printing solutions, ensuring successful project delivery and customer satisfaction.• Conducted pharmaceutical clinical trial software audits for Clinical Ink, ensuring compliance and data integrity.

• Provided contract product management and validation documentation services for the Clinical Ink SureSource solution. • Partnered with contract research organizations to apply advanced handwriting-recognition solutions to electronic source documents for clinical trials using VB.Net, C#, and a proprietary form builder application. • Created standard operating procedures and management processes for LPG and Clinical Ink• Directed audit responses and enforced regulatory guidelines, including 21 CFR Part 11, GxP, and Computerized Systems Used in Clinical Research.• Developed data extraction processes for pharmaceutical trial data in ODM, SDTM, and SAS Transport File formats using SQL Server, SQL Server Integration Services, and custom C# data utilities.

• Built a team of 20 implementers, support staff, and form designers implementing healthcare electronic form and e-signature solutions across the US while juggling development and product management duties. Estimated all services engagements, responded to RFP’s, delivered Sales demonstrations and investigated emerging patient identification technologies.• Increased year-over-year services revenue from $100,000 to over $530,000. • Conducted over 120 successful customer visits in 3 years.• Negotiated product feature requests and developed the product roadmap.• Established a 24x7 support infrastructure for healthcare customers.

• Deployed electronic form solutions at hospitals across the US. Developed product documentation. • Supported sales staff with on-site demonstrations, marketing materials, RFP’s, and tradeshows.• Boosted the install base from 5 to 30 customers in 2 years.• Learned C# and developed the PatientWorks Security Access Model for LDAP integration and their Downtime Registration client.• Used VB6, HTML, and encryption libraries to update PatientWorks modules

• Trained adult learners in English and Spanish, student registration & curriculum development. • Courses included: Intro to Computers, MS Word, Excel, PowerPoint, Access, Using the Internet and Translating Informatics Terminology. • Developed Spanish-language training courses. Regularly ranked highest among all instructors on student surveys.

• Developed the company website and web admin tools using VBScript, JavaScript and MS Access. • Executed IT purchasing and budgeting plans, managed the production team, and trained new employees. Managed all corporate IT systems. • Created advertising designs, page layouts, graphic designs, translations, and reported on news events in Spanish. • Designed Las Páginas Amarillas de La Conexión, Spanish Language Yellow Pages. • Managed El Mundialito de Raleigh soccer tournament for four years.\

Sold newspaper advertising and corporate event sponsorships to local businesses.