Matt Ledyard

Matt Ledyard Email and Phone Number

Executive Director | Loudspeaker Program Leader @ Wells Fargo
St. Louis, MO, US
Matt Ledyard's Location
St Louis, Missouri, United States, United States
About Matt Ledyard

Accomplished financial services executive with extensive experience in strategic program leadership, product management, and operational excellence within top-tier institutions. Proven expertise in leading cross-functional teams to exceed performance expectations, streamline processes, and enhance customer satisfaction. Demonstrated ability to drive customer acquisition and growth through product roadmap development and delivery. Adept at combining analytical acumen with a strategic mindset to deliver actionable insights and thought leadership to executive teams. Prepared to leverage a robust skill set at the director or executive level across various industries.

Matt Ledyard's Current Company Details
Wells Fargo

Wells Fargo

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Executive Director | Loudspeaker Program Leader
St. Louis, MO, US
Website:
wellsfargo.com
Employees:
205138
Matt Ledyard Work Experience Details
  • Wells Fargo
    Executive Director | Loudspeaker Program Leader
    Wells Fargo
    St. Louis, Mo, Us
  • Wells Fargo
    Executive Director | Loudspeaker Program
    Wells Fargo Mar 2021 - Present
    San Francisco, California, Us
    Played a pivotal role in launching and leading the Loudspeaker program, a company-wide employee feedback initiative designed to drive organizational change. Established and led the intake function for the program and led a team of 15+ consultants responsible for evaluating all feedback for the Chief Operating Office in partnership with experts and leaders across the organization.
  • Wells Fargo Advisors
    First Vice President | Intuitive Investor
    Wells Fargo Advisors Nov 2017 - Mar 2021
    St. Louis, Missouri, Us
    Led strategic initiatives for Intuitive Investor, a digital investment management platform designed for clients who prefer online engagement over traditional advisory services, focusing on product enhancements, operational execution, and investment advice quality.
  • Wells Fargo Advisors
    Vice President | Wellstrade
    Wells Fargo Advisors Oct 2015 - Nov 2017
    St. Louis, Missouri, Us
    Provided strategic and operational support for WellsTrade, Wells Fargo's online investing platform, focusing on operations enhancements, regulatory compliance, and customer experience.
  • Wells Fargo Advisors
    Strategy Consultant | Client Experience
    Wells Fargo Advisors Mar 2014 - Oct 2015
    St. Louis, Missouri, Us
    Analyzed Voice of the Customer data to inform and influence strategic initiatives, including the development of the company's three-year strategic plan. Synthesized data from internal studies and external industry research to create actionable insights for senior leadership and financial advisors.
  • Thomson Reuters
    Manager | Product Specialists
    Thomson Reuters Oct 2008 - Dec 2013
    Toronto, On, Ca
    Managed a team of product and content specialists, delivering high-level expertise to professionals in the financial services industry on market data software platforms. Developed and launched a new specialist support model, enhancing customer satisfaction by 10% and boosting employee engagement. Streamlined operational processes to increase efficiency and response times for client inquiries.
  • Thomson Reuters
    Supervisor/Manager | First Level Customer Support
    Thomson Reuters Oct 2006 - Oct 2008
    Toronto, On, Ca
    Led a team of first level customer support specialists. Established and implemented best practices based on customer survey data, resulting in a 90% customer satisfaction rate. Spearheaded the development and global rollout of a new quality assurance program and an outage information system, improving service delivery and operational efficiency. Conducted one-on-one coaching with team members to bolster skills and ensure adherence to company standards.
  • Thomson Reuters
    Process Analyst/Service Consultant
    Thomson Reuters Oct 2005 - Oct 2006
    Toronto, On, Ca
  • Thomson Reuters
    Financial Markets Specialist
    Thomson Reuters Aug 2004 - Oct 2005
    Toronto, On, Ca

Matt Ledyard Skills

Leadership Business Analysis Management Process Improvement Strategy Change Management Crm Data Analysis Analysis Strategic Planning Program Management Financial Markets Microsoft Excel Coaching Customer Experience Business Strategy Business Process Improvement Market Research Customer Relationship Management Voice Of The Customer Product Management

Matt Ledyard Education Details

  • Washington University In St. Louis - Olin Business School
    Washington University In St. Louis - Olin Business School
    Mba
  • Gies College Of Business - University Of Illinois Urbana-Champaign
    Gies College Of Business - University Of Illinois Urbana-Champaign
    Business Administration

Frequently Asked Questions about Matt Ledyard

What company does Matt Ledyard work for?

Matt Ledyard works for Wells Fargo

What is Matt Ledyard's role at the current company?

Matt Ledyard's current role is Executive Director | Loudspeaker Program Leader.

What is Matt Ledyard's email address?

Matt Ledyard's email address is ma****@****ail.com

What is Matt Ledyard's direct phone number?

Matt Ledyard's direct phone number is +131480*****

What schools did Matt Ledyard attend?

Matt Ledyard attended Washington University In St. Louis - Olin Business School, Gies College Of Business - University Of Illinois Urbana-Champaign.

What skills is Matt Ledyard known for?

Matt Ledyard has skills like Leadership, Business Analysis, Management, Process Improvement, Strategy, Change Management, Crm, Data Analysis, Analysis, Strategic Planning, Program Management, Financial Markets.

Who are Matt Ledyard's colleagues?

Matt Ledyard's colleagues are William Zoellner, Kevin Yang, Carrie Knapp, Julian Maria Paolo Edades, Chantal Taylor Beaumont, Huekelly. Hoang2, Susan Savage.

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