Matt Leen Email & Phone Number

Greater Seattle Area

As a dedicated Strategic Partnership Manager at Redfin, I lead a dynamic team tasked with establishing and nurturing over 5,200 partnerships across major real estate markets in the U.S. and Canada, serving nearly 500,000 customers each year. My role centers around steering our strategic direction, ensuring my team is well-equipped and aligned with our organizational goals, and overcoming challenges to maximize our collective success.💼 Leadership & Management:Team Leadership: I manage a team of skilled professionals, guiding them in the development of significant partnerships. My leadership ensures that the team is clear on our organizational direction, understands the milestones needed to achieve our strategic objectives, and possesses the necessary tools and resources.Strategic Oversight: With a focus on strategic alignment, I ensure that our partnership initiatives are well-planned and executed, maintaining consistency with our long-term business goals. My strategic input directs the team’s efforts towards optimal outcomes.Problem Solving & Support: A key part of my role is to swiftly identify and remove obstacles that could impede our progress, allowing the team to maintain focus and efficiency in all partnership activities.🛠 Skills:Team Management | Strategic Planning | Problem SolvingCommunication | Business Analysis | Resource Allocation

Seattle, Washington, United States

Onboarding Manager | Specializing in Strategic Partner Onboarding InitiativesAs a the Partner Program Onboarding Manager, my expertise centered on developing and executing onboarding strategies tailored to new external partnerships. My role was crucial in shaping the partner experience, ensuring our organization attracted and retained top-tier collaborators. By optimizing the partner onboarding process, I played a key role in integrating partners effectively into our business ecosystem and aligning their contributions with our strategic objectives.💼 Leadership & Achievements:Strategic Development: Led the creation and implementation of dynamic onboarding programs specifically designed for new partners, enhancing their engagement and aligning their operational strategies with our organizational goals.Team Coordination and Management: Managed an onboarding team dedicated to ensuring consistency and excellence across all partnerships. My leadership guaranteed that our onboarding strategies were effectively communicated and implemented, accommodating the unique needs of each partnership.Technology Integration: Utilized advanced technologies and platforms to streamline the partner onboarding process, allowing for seamless integration and efficient management of partner data and metrics.Building Strategic Alliances: Facilitated the development of strong relationships with senior leadership and across partner organizations to advocate for resources and support, ensuring a robust onboarding framework that fostered long-term partnerships.🛠 Skills:Interpersonal and Communication | Organizational and PlanningStrategic Program Development | Technological ProficiencyAdaptability and Problem-Solving

Seattle, Washington, United States

Recruiter for Associate Agents at Redfin | Expert in Talent Acquisition & Strategic RecruitmentAs a dedicated Recruiter at Redfin, I specialized in attracting and hiring Associate Agents, implementing robust recruiting strategies that significantly enhanced our talent pool and supported the company's growth. My role involved understanding complex job requirements, optimizing recruitment processes, and ensuring a perfect match between candidates and the company's cultural and operational needs.💼 Recruitment Expertise:Strategic Recruitment: Developed and executed effective recruiting strategies that targeted a diverse range of qualified candidates, significantly enhancing the recruitment outreach and effectiveness at Redfin.Candidate Evaluation: Skilled in screening, interviewing, and assessing candidates to ensure a high level of fit in terms of skills, experience, and cultural alignment with Redfin's values and goals.Technology and Analytics: Proficient in utilizing Applicant Tracking Systems (ATS) and other recruitment technologies to streamline the hiring process, enhancing our ability to track, analyze, and respond to recruitment metrics and trends.Employer Branding: Actively involved in marketing Redfin’s employer brand through various channels, crafting compelling job descriptions, and leveraging social media to engage potential candidates and enhance job visibility.Relationship Management: Built and maintained strong relationships with candidates and hiring managers, facilitating smooth communication and negotiation processes, and ensuring a positive experience throughout the recruitment cycle.🛠 Skills:Communication and Interpersonal | Technological ProficiencyMarketing and Branding | Candidate Assessment and SelectionStrategic Planning and Talent Pipelining

Seattle, Washington, United States

Senior Partner Onboarding Specialist | Expert in Partner Integration and Strategic OnboardingAs a Senior Partner Onboarding Specialist, I spearheaded the integration of over 120 partners nationwide, crafting bespoke onboarding experiences that aligned with our strategic objectives. My leadership extended to a dedicated team of 9 onboarding coordinators, ensuring the seamless execution of our onboarding initiatives and maintaining high standards of partner engagement.💼 Professional Expertise:Team Leadership and Coordination: Managed a team of 9 onboarding coordinators, driving daily outreach efforts and supporting the execution of strategic onboarding plans. Facilitated daily standups with the Brokerage Account Executive Recruiting Team to align on weekly hiring priorities and target high-need areas effectively.Candidate Assessment and Placement: Assessed and processed over 50 candidates weekly against stringent position requirements, placing them based on expertise to ensure alignment with program standards.Interview and Selection Process: Conducted interviews via Google Meet to select top candidates for onboarding specialist roles, and delegated follow-up tasks to regional coordinators to streamline candidate progression.Contract and Conflict Management: Prepared and delivered partnership agreements via DocuSign and addressed interpersonal conflicts to maintain a collaborative working environment.Technology and Data Management: Utilized tools like Salesforce, Tableau, Zendesk, Google Suite, and Calendly to organize, track, and execute onboarding responsibilities efficiently, ensuring a smooth partner integration process.🛠 Skills:Strategic Planning | Effective Communication | Team ManagementTechnological Proficiency | Conflict Resolution

Greater Seattle Area

As the initial stepping stone in my career at Redfin, my role as a Partner Onboarding Coordinator involved managing the intricate processes of recruiting and onboarding new partner agents. I was responsible for the seamless integration of agents into the Redfin network, ensuring they were well-prepared and fully equipped to thrive in our collaborative environment.💼 Professional Responsibilities:Recruitment and Onboarding: Directed daily activities associated with the recruitment and onboarding of new partner agents, maintaining a high standard of quality and efficiency throughout all processes.Appointment Scheduling and Process Management: Scheduled all necessary onboarding and new partnership appointments, ensuring timely and accurate processing of partnership activities.Profile Development: Collected and processed essential materials such as real estate agent photos and biographies to create compelling public profiles on Redfin.com.Contract Management: Ensured that real estate agents and their managing brokers executed partnership referral agreements effectively.Training and Support: Supported real estate agents through their onboarding training and assisted in gathering reviews from past customers to enhance their profile pages.Process Improvement: Obtained stakeholder buy-in for proposed process improvements, driving efficiencies and enhancing the onboarding experience within the organization.System Management and Support: Oversaw the applicant tracking process, resolving inquiries and providing training and technical support on all related systems and applications.🛠 Skills:Process Optimization | Scheduling | Quality ControlTraining & Support | Stakeholder Engagement | Technical Proficiency

Greater Seattle Area

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware both in retail and non-retail environments. • Document user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.• Identify and escalate issues and trends requiring urgent attention with Incident Management and Service Desk Leadership.• Utilize Microsoft Teams, SAP, Slack, Bomgar, AirWatch, Taleo among other tools

Greater Seattle Area

• Connect with customers regarding what is most important to them in order to build lasting relationships while providing quality beverages, whole bean, and food products• Promote the culture, mission and values of Starbucks while applying courtesy and problem solving skills to ensure customer satisfaction• Support fellow partners in both personal and professional development by going above and beyond as a team player – supported partners provide legendary customer service

Bachelor Of Arts - Ba, Law Society And Justice

Activities and Societies: Phi Alpha Rho - Catholic Honorary Society & Orin C. Smith Scholarship RecipientThe primary mission.

Certificate, Husky Leadership Certificate

Through the Husky Leadership Certificate, students identify, articulate, and demonstrate their leadership growth and accomplishments..