Matthew L. Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Handling high level complaints escalated from across the business, as well as from the Private Health Insurance OmbudsmanIn this role I have contributed to:- keeping Ombudsman complaints below market share consistently since 2019- manage complaints regarding the Cyber Incident and high risk customers - contribute to ensure frontline processes are being.

Docklands, Victoria, Australia

Managing and resolving customer complaints from PHI division

Docklands, Victoria, Australia

Returning to my previous position at Medibank. I found that whilst my previous position as a Health Concierge was enjoyable, i missed the mental challenge that my previous role provided to me, and the mental stimulation it gave me. So I approached HR about returning to my previous role to follow a different career path. Thankfully they were very supportive.

Melbourne, Australia

When the opportunity arose for me to move into a different Business Unit within the company, I couldn’t pass it up. In this role, my responsibility is contacting members who are about to go into hospital for specific major surgeries, to explain the process Pre and Post surgery. To educate them on what to expect, but also what support services are available.

Docklands, Victoria, Australia

In this role I was responsible for actioning more complex processes on policies. Investigating situations, system errors, and correcting errors on policies. I enjoyed the challenge this brought to me every day, and learned alot about problem solving. It also gave me the ability to network within the company due to needing to escalate to other Business Units.

Docklands, Victoria, Australia

Working in the inbound Contact Centre for Medibank Private, my primary responsibility was to assist members with their policy enquiry. This could mean confirming coverage for certain things, or providing information on how to claim.

Melbourne, Australia

Primarily I specialise in complex credit card enquiries through the call centre. These may range from Credit Card Fraud, to technical problems with a Credit Card. Working in the role over the last 3 years has helped me develop expert knowledge in credit cards, and also learn the basics of how the banking world works. I am eager to start learning other.

Melbiurne

This was my first full time job i had. Initially employed as a crew member, I worked my way up to shift manager. One great thing about my employment there was working for the company stores, enabling me to be able to work at different stores and experience the different ways of managing people, and the situations that arose at different geography's.The.

Certificate 4, Customer Contact, Pass

Education record

Education record

Graduate Certificate Dispute Resolution