Matthew Lemmer Email & Phone Number

Kalamazoo County, Michigan, United States

B Cubed at Meijer on West Main!

Southern Michigan

Helping people build a life they love in: Cass, St. Joseph (MI), Branch, Hillsdale, Lenawee, Monroe, St. Joseph (IN), and Elkhart counties!

Benton Harbor, Michigan, United States

1990 Mall Place, Benton Harbor, MI 49022

Battle Creek, Michigan, United States

1101 W. Columbia, Battle Creek, MI 49015

Kalamazoo, Michigan

Work with hiring managers to manage current or potential openings, source elite candidates to fill those openings, and welcome new staff on board via a first-class experience.Proactively advance Family Health Center's mission on job boards, at career fairs and in networks. Build and maintain awareness of FHC as an employer of choice, externally and internally. Practice elite customer service and HR support, doing my part to make sure FHC is the preeminent Health Center in our region.

Pullman, Michigan

Implemented and managed a centralized call center. Kept us moving forward towards excellence in every aspect - customer service, accuracy of tasks, and efficiency and value within our organization. We leveraged inclusion to continually transform ourselves and our patients' experience.

Received and processed all calls coming into Bronson Referral & Information Center (switchboard), providing excellent customer service.Arranged patient transfers from other hospitals in the region, accident scenes and within hospital in accurate and timely manner.Initiated urgent codes, paged physicians; handled complex and pressing situations, exceeding expectations.

Major non-profit health care provider in Southwest Michigan and Northern Indiana.Supervisor, Bronson Referral & Information Center (2008 - 2009)Managed call center and communication synapse of a healthcare system employing nearly 5,000 people.Nurtured and improved morale and engagement in department - Employee Opinion Survey scores went from lowest in organization to best practice.Collaborated across departments and disciplines on process improvements enhancing patient safety, efficiency and effectiveness.Transformed Switchboard into a valuable centralized Call Center.Contained costs by implementing process to take after-hours calls for Bronson practices.Reduced staffing needs in other departments by leveraging team to become an extension of other departments (e.g. Emergency Department and Corporate Communications).Collaborated with stakeholders across organization to develop switchboard into a dispatch center for equipment moves and facility aesthetics.Human Resources Work-Life Analyst (2008)Organized and submitted applications for "Employer of Choice" awards (e.g. Working Mother Top 100, FORTUNE Top 100, AARP Top 50, Modern Healthcare's Top 100).Structured and administered Employee Engagement and Opinion Surveys in accurate manner.Coordinated all internal and external HR communications and events, improving communications.; Processed Benefit enrollments, updates and terminations; leave of absences, FMLA requests, long term care, short and long term disability claims, and many other compensation/benefit processes.Organized all employment applications and internal bids by screening, forwarding and filing, utilizing Position Manager applicant tracking software.Administered new-hire paperwork and orientation processes, including Diversity presentation, meeting expectations.

Mba, Management

Accountancy, Business Law, Business Finance, Microeconomics, Global Business & Intercultural Communication, I.T. Management, Business.

Graduate Coursework, Public Administration

Ba, Communications, Journalism