Lead consulting projects with Small to Medium sized businesses, non profits and individuals. Services include technical & market assessment, strategy development, business planning, tactical execution, online merchandising, operations, and digital marketing.

* Deliver customer success outcomes by building and scaling a team of Customer Success Managers* Responsible for building the teams’ capabilities and enhancing the quote to cash customer experience* Drive internal process enhancements, identify and implement automation solutions, lower cost to serve and improve customer and team member experience

Responsible for over $877 Mil in E-Commerce over 11 years with 40% CAGR.Lead a Center of Excellence for B2B & B2C covering E-Commerce, Digital Marketing, and Platforms & Tools for the US & Canada, for 5 Health & Medical Solutions brands, including TENA, Jobst & Actimove.Promoted June 2019, adding Medical group - Wound Care, Vascular and Orthopedics - to responsibilities.Promoted January 2016 to lead B2C and B2B Digital Portfolio, E-Marketing activities & CRM programs.Direct Consumer Interaction Director (Consumer) 2012-2016* Established all Digital Marketing and E-Commerce initiatives for TENA products in the US and CA* Created and managed a company owned web site (DTC), external online sales channels and retailers including Amazon, Walmart, Walgreens, CVS, Target and Rite Aid. * Balanced customer experience with business stewardship in the TENA call center, fulfillment operations and web site. * Executed strategy with internal resources and consulting group, digital agency, system integrator, 3PL and various software platforms.* Increased conversions from natural search by over 650%* Increasing Direct-to-Consumer revenue by 25% per quarter.* Recognized by leadership for realizing a digital transformation and called upon as thought leader internally for other regions and brands.

Developed strategy and led execution of global customer experience transformation. Hired a world class team of analysts and designers and together we:* United 193 global sites into a consistent information architecture and influential web design - and increased traffic 27%-180% for the sites by doing so..* Developed self service tools to help engineers find what they need faster and better - with 91% stating they would recommend them to a colleague.* Supported eMarketing programs and process to ensure conversion on sites.* Built external and internal social networks.* Increased registration by 250% to leverage customer data and provide relevant content.

Responsible for strategic direction and portfolio management of US Commercial web sites as well as the Customer Experience ( Graphic & Interface Design, Content Management, Usability Testing and Email Marketing) for Armstrong globally.* Created an award winning application to help architects & designers build more sustainable structures to LEED specifications. * Modernized interfaces leading to greater conversion.* Developed configuration tools and education programs to help visitors make better product selection decisions.

(Acquired by Ricoh)Delivery and promotion of customer self service applications leading to reduced internal costs and higher customer satisfaction. Led team of analysts in specifying features and functionality of MyIkon portal.* Reduced calls to call center by 47% via self service tools.* Launched printer configuration tools* Managed department through tumultuous corporate reorganization

* Rebranded company from Practical Peripheral Technologies to Cimbrian, developing brand essence based on unique company culture.* Managed team of Developers, Project Managers, Web Site Builders, Help Desk Technicians, Sales Representatives, Quality Assurance Testers and Installation Engineers. * Developed team strategies, project timelines, resource allocation, and task allocation to support releases of patch (fixes), service pack (enhancements) and version (new feature) upgrades. * Directed product related operations such as configuration management, customer support, bug tracking and change management, documentation, user education, online newsletters, and site development. *Investigated, documented, formalized, trained and managed new process to increase productivity, provide quality deliverables and lower support costs.* Focused sales force by realigning target markets and activity goals, adjusting commission plans and qualifying opportunities. * Markets included state & local governments, advertising agencies, and manufacturing.

Managed team of inside and outside sales representatives in selling hardware, software and support services focused on mobile and remote computers for corporations, education,home healthcare, pharmaceutical processing, telecommunications, diversified outsourcing, inventory management and municipal governments. Performed all aspects of sales cycle from lead generation, cold calling, appointment generation, needs analysis, solution recommendation, consensus building, proposal, presentation, contract negotiations and implementation. Developed all positioning, scripting, sales processes, marketing collateral and sales training materials. Created go-to-market strategy segmenting offerings to focused vertical markets. Established alliances with companies offering complimentary offerings such as training, maintenance, and networking.

(Acquired by Bravo Solutions)- Hired to create Premium Content offering, establishing first multi-industry white paper bookstore on the web.- Given responsibility to evolve the Online Auctions experience into an Off Lease Used Equipment business- Managed the user experience for Internal Search, Registration, and Personalization across 58 industry sites- Created new Business Alliance Projects resulting in joint ventures between new and old economy organizations.

(Acquired by Connection)Started as 4th Inside Sales Rep in 40 person company. Promoted to roles in Outside Sales, Manager of Customer Service & Inside Sales, then Sales Support & Pricing Manager. When I left, there were 400 employees.- Managed pricing for 250,000 products from 1,900 vendors on 900 custom catalogs with prices changing monthly.- Developed Rapid Response team to address rfq's and rfp's winning business from customers with no prior sales relationship- Created winning presentations and Roadmap to Success program to position company in higher margin business.

Hired, trained, and empowered team of 60 telemarketing representatives to solicit gifts from Current, Lapsed and Non-Donors. Raised $800,000 in 9 months exceeding goals by 20%.