Matthew Gibson Email & Phone Number

Lawton, Ok, Us

Lawton, Oklahoma Area

• Accomplished Human Resources Director adeptly managed HR, Industrial Security, Union/Labor Relations, and Safety functions, ensuring compliance and alignment with goals.• Formulated strategic corporate plans spanning diverse HR aspects, fostering holistic organizational growth.• Directed comprehensive HR initiatives with cutting-edge systems, aligned with overarching objectives.• Provided meticulous oversight, expertly guiding HR personnel for a proficient, cohesive workforce.• Acted as a pivotal liaison for employment relations, effectively managing communication with labor unions.• Demonstrated adeptness in preemptively mitigating litigation risks, enhancing legal preparedness.• Developed/implemented company policies to ensure compliance with evolving state/federal laws.• Managed end-to-end recruitment processes, conducting interviews and facilitating new hire onboarding.• Furnished senior management with data-driven reports, enabling informed decision-making.• As Labor Relations Manager, implemented programs, negotiated Collective Bargaining Agreements (CBAs), resolved escalated labor issues.• Interpreted/administered labor contracts, ensuring satisfactory labor-management relations.• As Facility Security Officer (FSO), ensured compliance with national security requirements.• Managed critical security systems, including DISS, e-QIP, NISS, and personnel security clearances.

Lawton, Oklahoma, United States

Perform duties involved in the operation of extruder, breakdown, and feed mill to produce and start a continuous slab of rubber into the batch off system.• Follow established procedures, written and verbal instructions.• Activate extruder and conveyor• Band, cut and start slab of rubber onto breakdown and feed mills; cut and guide slab into the batch off system• Adjust feed strips to maintain proper mill bands and stock flow• Change stock embosser, clean mill floor and cut samples at stock changes• Occasionally cut through and batch off stock and regulate flow of slurry into dip tank• Set communications with other work stations for efficient process flow

Lawton, Oklahoma Area

• Maintain a wide variety of financial or other records stored both manually and electronically• Verify statistical reports for accuracy and completeness• Compile information and handle adjusting complaints• Choose among widely varying methods and procedures to process complex transactions and devise steps necessary to complete assignments

El Reno, Ok

• Repair and troubleshoot electrical, electronic, and computer based equipment and systems on trucks, in electronic shop and laboratory• Assist mechanical technicians in repairing electrical problems• Troubleshoot and repair electrical problems on equipment and vehicles on location• Assist in training operating personnel and mechanics to troubleshoot electrical systems• Maintain parts inventory in electronics shop• Perform periodic maintenance on selected electronics equipment• Recommend improvements in electrical and electronic equipment in order to improve operation efficiency• Develop skills and knowledge in operating company equipment to enable electronic testing troubleshooting• Operate computers and technical software to calibrate electronic and computer equipment• Successfully complete required safety training (including but not limited to drugs and alcohol, electrical, emergency response, fire, first aid, health and hygiene, PPE, SIPP, risk reporting, IT security, hazardous material and driving)

Coach and develop front line agentsProvide agents feedback from side by side call monitoring, remote monitoring and recorded callsTake customer escalations and resolve the situationManage various in-boxes/support groups where dispatches required additional informationMeet with account executives, liaisons, programmers, accounting, learning and development, upper management and data entry to solve complex issues

Lawton, Oklahoma Area

• Excelled in coaching and developing front line agents• Provided agents feedback from side by side call monitoring, remote monitoring and recorded calls• Took inbound customer escalations and resolve the situation• Managed various in-boxes/support groups where dispatches required additional information• Met with account executives, liaisons, programmers, accounting, learning and development, upper management and data entry to solve complex issues• Developed web pages• Performed web application development• Coordinated and facilitated multiple training course to better further our agents knowledge of other campaigns• Performed User Acceptance testing for CISCO VOIP implementation• Provided constant feedback for process improvement that would drive down cost and usage time. • Provided technical support to both front line customers as well as outside clients.

Bachelor, Business Administration; Management

Extensive training in management and technology

Associates In Science Of Business Administration, Business Administration And Management, General

Certificate, Mechanics/Electronics Technican

Attended a 4 week training for Schlumberger Maintenance Training (SMT-1) and received certificate for sucessfully completing the school.

Bachelor, Business Administration