Svp Of Operations
CurrentExperienced SVP of Operations responsible for high level strategic development, maintaining employee morale, and the daily operations of the company. My passions include the implementation of new telecom services and the ongoing support required to provide core business services offered by our TEM, TAC, mTAC, and software development teams. Client Support Liaison July 2010 - August 2015Responsible for the overall satisfaction of Telesource customers for all services provided including Telecom Expense Management, software development, outage resolution, and project support. Managed work assignments for all Telesource teams as required for successful service delivery. Reported to sr. management daily on the status of critical projects and services. HelpDesk Manager July 2008 - June 2010Managed the day to day operations of the TAC network operations center responsible for the uptime and continued technology migration of thousands of customer locaitons. Field Service Manager December 2007 - July 2008Installation, maintenance, and consultation of professional voice and data systems. Managed work groups to complete installs on time and within customer specifications.
