Matthew Kemp Email and Phone Number

Responsible for the planning and oversight of whg's change portfolio and delivery. Headed up a team of change professionals inc. PMs, BAs and assurance, ensuring strategic alignment and business case realisation.

Led on whg's ambitious strategic and digital change programme. Supporting the ongoing evolution of whg's change framework (Waterfall and agile).

Housing Association managing 33,000 Affordable Homes, supporting 70,000 customers and employing 1500 staff.Led cross functional business transformation projects from start up to delivery, managing budgets up to £750k. To date, led the delivery of:Technology Enabled Change / Implementations (Waterfall)• Development of two mobile applications (Total Mobile) - supported expansion of in-house repairs team and resulted in £150k saving made up of process efficiencies.• Implementation EDRMS (Netcall) solution - procured (over OJEU) a new document storage supplier and phased delivery to each business area. Generated a cashable saving of £250k from reduced storage costs, as well as being the enabler for the office relocation and mobile projects. Technology Enabled Change (Agile)• Business Intelligence project - planned the architecture of a new data warehouse, utilising ETL processes and warehousing standards, to meet the ‘one version of the truth’ strategic vision. Matrix managed a project team of 5 Data Architects and Data Analysts. This project utilised an Agile methodology. Resulted in providing end user analytical capability (SQL SSRS), which greatly improved business decision making.Business Change• Asset Management Review - objective to identify process savings and ‘making best use of systems’. Conducted deep dive business analysis that identified process efficiencies and defined options for a new operational structure. Project realised clearer lines of business reporting and improved contract management. This work was aligned with standardising system work flows and developing system API integrations (Northgate and Keystone) to replace unnecessary manual intervention. • Customer Digital Access - business case development with the objective to channel shifting 50% of contact on to a new digital platform. Led the engagement with all business stakeholders to establish the business case.

Promoted to Team Leader to gain management experience. Direct line management for team of 3 Service Improvement Officers. Responsibilities and achievements delivered: • Planned a portfolio of lean process reviews, using resource management to track capacity and monitor service improvement delivery, also identifying any portfolio risk and issues. • Consulted with stakeholders, from Exec Directors to SME’s, to undertake reviews and model services to improve service delivery.• Monitored performance of Service Improvement Officers and delivery of associated plans, which involved working closely with business functions and external suppliers to verify actions where progressed. • Conducted all management duties requisite of the role, including one to one sessions, reviewing training plans and inducting new starters.

Secured promotion from previous role. Delivered lean reviews and service improvement initiatives inline with portfolio. Responsibilities and achievements delivered: • Used a combined analysis techniques from Lean and Six Sigma, such as contextual diagrams and process mapping (BPMN) to depict operational flow and identify ‘to be’ improvements, whilst using the DMAIC to highlight incremental improvements, typically utilising data models. • Led projects initiated from service improvement initiatives, such as the deployment a mobile app termed ‘greater neighbourhoods’ to collate site visit data, which in turn improved operational efficiency of maintenance contracts with an saving of process efficiency saving of 15%, based on increasing number of jobs per day. • Worked with external partner agencies to coproduce innovative service models to tackle societal issues such as customer health and sustainment of housing tenancies, this included sitting on project teams to support administration of RAID log, minute taking and updating plans.

Secured promotion from previous role.Project managed the implementation of Salesforce CRM for the purpose of tracking growth opportunities and monitoring stakeholder relationships. The project comprised of: • Elicitation of business and functional requirements, quality acceptance criteria documented in use cases to demonstrate ‘to be’ processes which formed the solution design. • Managed the project through restrictive OJEU tender, contract negotiation and procurement, valued at £200k. • Implemented application with technical project team including external Salesforce consultants.

Gained secondment to role. Project managed a technology enabled business change programme to deliver a series of innovative mobile telecare solutions with health and care services. The project comprised of:• Collaborating with overseas suppliers, external organisations and Local Authorities in order to successfully implement one of the country's first digital telecare solutions in a wide range of health and care services. • Undertook a research study to evaluate product efficiency and improved customer outcomes, analysis included product usage analytics, focus groups and surveys to understand customer perceptions and feedback into solution design.• Presented project findings and recommendations to Board, which resulted in the business agreeing to further invest in solutions, with further £40k external grants achieved through competitive bids. • Shortlisted for the Chartered Institute for Housing Awards and the Independent Specialist Care Awards in the category of Innovation for 2013.

Delivered research projects aimed at identifying business improvements, such as customer satisfaction analysis. Responsibilities outlined below:• Reported business performance and customer satisfaction insight through KPI dashboards, interacted across the business functions to collate and validate data. Reports were subsequently presented to Boards and Committees. • Demonstrated proficient technical skills using analytical reporting tools such as SAP business objects, SPSS statistical package and Microsoft Office programmes.

EEF represent British manufacturing, both in the UK and Europe, supporting more than 6,000 businesses.Key member of commercial legal & economic research function dealing with large multinational firms providing legal guidance, market intelligence and economic data. Responsibilities and achievements outlined below:• Involved in the expansion of research service to a national platform servicing over 6,000 member companies.• Scoped projects often in relation to strategic growth planning, such as supply chain analysis, competitor assessments and economic studies.

Represents 40 Trusts with combined spending power of £2.5bnTemporary project taken prior to travelling. Responsibilities outlined below:• Responsible for supply chain analysis for a large scale NHS spending review. • Financial analysis of budgetary spend aimed at highlighting areas of significant expenditure, with the objective of reporting contract performance.

Employs over 11,000 staff, with over 20,000 yearly intake of students, across 4 campusesReported directly to HR Director advising on workforce data to aid in future planning of resources. Responsibilities outlined below:• Implementation of a HR Resource Database, and staff reporting portal replacing a manual paper based process.• Analysis and reporting from the database to assist in KPI monitoring and organisational resource planning.