The Vice President Cloud Success Services (CSS) Delivery, functions as the leader overseeing all aspects of services delivery within the Regulated Industry Market Unit’s Utility Sector. This includes customer project delivery, delivery team strategy, deal pursuit and execution, escalation oversight, managing the relationships with the SAP ecosystem and external third parties, and overall employee growth and engagement. The VP manages a team of Project Managers and Delivery Executives and is responsible for contributing to CSS sales in the scoping, positioning, and solutioning of services deals that generate backlog for achieving revenue targets. The role is externally focused on helping customers and partners realize the value of SAP solutions by ensuring successful project and engagement outcomes are achieved. The position is also inwardly focused ensuring both top line (revenue) and bottom line (margin) financial KPIs as well as cloud success KPIs are achieved for their respective Market Unit and the overall North America CSS delivery business.

Provide oversight and accountability for service delivery across all SAP service practices in a customer-facing leadership role with an overarching mission to ensure a positive and meaningful customer experience with SAP products and services.• Identify, develop, and facilitate scope negotiations to achieve customer buy-in for service sales opportunities totaling in value of roughly $30m annually• Utilizing expertise in quantitative analysis and enterprise architecture, create project scope documents, timelines, and financial models during deal pursuits• Act as a Delivery expert on Change Orders, including contract negotiation and effort estimation• Manage revenue consumption on Sales Orders up to $5m each, regularly overseeing $10+m concurrently• Provide thought leadership on how SAP’s service portfolio aligns with strategic goals and the vision of customers• Collaborate with license and services sales teams to build comprehensive, prescriptive proposals targeting specific customer challenges

I provided comprehensive management of quality initiatives and projects throughout the lifecycle, performing focused reviews of testing, change management, and infrastructure. I led cross-functional teams in the delivery of project outputs, budget, and quality criteria through the evaluation of projects against defined standards and adherence to methodologies and best practices. I conducted project analyses for risk profile versus implementation type and defined appropriate quality program delivery model. • Evaluated escalated projects to identify issue sources and communicate corrective plans and sensitive information to all levels of organization. • Collaborated with sales and marketing teams during bid processes to develop proposals highlighting quality program delivery model.• Interfaced with project stakeholders to inform of benchmark achievement and possible issues and risks in order to manage expectations on requirements and deliverables.

I coordinated the delivery of consulting services and solution components spanning the engagement lifecycle, providing strategic leadership and direction of implementation scope, schedule and budget. I managed the relationship and communication with project leadership, informing key stakeholders of progress and issues affecting expected outcomes. I collaborated with teams and leadership to align project strategy and maintain accountability for operational management of key projects. • Maintained program documentation and organized knowledge capturing sessions to ensure retention of high-quality intellectual capital for ongoing program success.

Established a commercial real estate investment organization that specialized in identifying, qualifying, and purchasing multi-family investment properties.• Developed and executed strategies to identify and present to potential investors • Collaborated with commercial real estate agents on complex financial deals• Provided clear financial metrics and outcomes to investors

Adjunct Professor focused on teaching graduate Technology Consulting, Cloud Computing, IT Strategy and Agile Project Management courses for the Business School.

Accountable for Professional Services engagements within EY’s SAP Utilities practice.• Managed engagements profitably by leading teams to perform efficiently• Cultivated and driven business development opportunities by understanding EY and its service lines and actively assessing and presenting ways to apply knowledge and service• Developed the SAP Cutover offering for EY’s Services Portfolio• Exceeded attainment on a professional services quota of over $1m annually

Directed the fulfillment of IT organizational goals, accountable to TXU CIO, CFO, CEO, and extended executive leadership team. Managed the SAP Utilities program, detailing program strategy, project delegation, and program implementation.• Coordinated activities between multiple projects governed by disparate leadership teams • Performed project and portfolio management functions with a P&L of $1.5 million, including, but not limited to: coordination/creation of business requirements specification, project work plan, and project estimates.• Provided summarized status for all significant projects to the C-level leadership team, including updates on activities and deliverables and risks and mitigation strategies.• Responsible for quarterly program SAP releases that included 25 projects at a net worth of ~$2 million

- Developed effective relationships with the leadership teams of each business unit; educated clients on leading project management techniques- Communicated project results in a compelling and informative manner both orally and in writing to peers, management, and other internal clients.- Served as a point of contact of broad knowledge base and expertise for project management issues.- Identified and developed effective, creative approaches to statements of work that resulted in genuine insights for the business.- Conducted strategic analysis by analyzing and synthesizing findings from risk identification, drawing conclusions that are actionable, impactful, and accessible for stakeholders.- Prepared reports and graphic illustrations of findings for senior management at utility clients.

- Applied proven client support techniques, methods and tools to coordinate multiple accounts of small to medium scale- Implemented governance to track, report and communicate trends in: issues, customizations, action items and key business milestones for the client- Facilitated the governance process for the verification of scope, business, technical, and customization requirements documentation as needed- Managed and maintained customer relationships- Led interdepartmental team initiatives to resolve customer issues/concerns- Assisted in defining and mapping new processes and facilitating the continuous improvement of existing processes within the organization

Provided consulting and implementation project management for HRsmart Customer Service projects for Fortune 100 clients. Guided and directed projects, directed data mapping and data modeling of customizations, created project plans from concept design through pilot production and full production rollout as well as engagement program management. Established objectives and plans for the team’s operations, including client’s employees; selected team members. Established and controlled P&L of projects lasting from 2 to 15 months and leading teams of 5 to 15 consultants and clients covering several continents.

Focused on delivering effective quality management solutions for HRsmart applications. Effectively coordinated activities between teams in Texas and offshore resources in EMEA. Provided proactive feedback to sales on features. Worked on rapidly changing legacy applications web services on IE and Firefox to insure compatibility. Developed Scrum based project management system to improve quality and track issues. • Developed and implemented a road map to improve the management structure, product architecture, project management, QA tools, test automation and support. • Actively took part in test, support and deployment.

• Led the QA team through numerous releases of exclusive content and performed web, regression, functional, smoke, manual, black box testing for cloud computng IE/Firefox/Chrome/Safari/Windows/Mac.• Wrote bug reports in Mantis. Tested HRsmart applications on smartphones and tablets. Wrote status reports sent to management, worked with offsite QA engineers and project managers. Wrote test cases for overall QA test plans.

- Achieved sales targets for new business sales and renewals- Marketed full-line of Xerox products, services and supplies in a designated territory- Provided existing account coverage and developed new accounts- Developed appropriate strategies to meet business needs and requirements of customers - Established and built account relationships with key decision makers in varying departments- Identified, engaged and coordinated necessary Connex resources to support account(s)

- Recorded and edited Texas Rangers Broadcasts for use on 1080 KRLD and CBS Radio affiliates segments- Interviewed MLB players and coaches pregame and post game for use on air- Facilitated external communications for evening sports shows on 1080 KRLD- Managed broadcast segments that were used in the morning sports reviews by on air personality Chris Schneider