Matthew Lotspeich Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Technology consulting on digital platform services enhancements, with particular focus on CRM (e.g. Salesforce) and other ERP system replacements and enhancements, supporting small to medium sized businesses, local start-ups and Not For Profit organisations.

Melbourne, Australia

Contract (extended) Project Management lead for Australia Post's Product & Innovation unit, helping guide the development and growth of a "cyber-security" Joint Venture start-up initiative between Australia Post and NAB bank through the Evaluation, Proof Of Concept (POC), corporate governance and final funding stages, into the beginning of the "go to market" product Build phase.Acted as principal Account Manager to Proof Of Concept (POC) partners, while also leading the engineering team through numerous successful "machine learning" based POC experiments with those same large Australian industry leaders; establishing exemplary online fraud detection results well above existing market levels, and helping transition those companies from experiment partners into the initiative's first paying customers.

Melbourne, Australia

Contractor (extended leave employee fill-in, short-term extension only until FTE return) working between the IS Project team and key business stakeholders to help define and execute objectives, including change management program, operational requirements, development prioritization & leadership, and key implementation & user adoption activities.Delivered innovative online & mobile solutions to external (dairy farmer) community and new CRM platforms (MSFT -> Salesforce) to internal Field Rep / Home Office teams, changing and enhancing the way stakeholders operate their own businesses and interactively work together.

Melbourne, Australia

A specialist IT consultant that provides Business Analysis and Client Management / Rostering Software recommendations for local government, NFP (not-for-profit) organisations and medium sized businesses. Includes work with local city council Digital Teams in the development and delivery of key end-of-year customer facing products, internal business applications and transition plan, overall 12-month technology roadmap, while helping define new team’s strategy and operational structure.Services rendered for clients include: • Digital Transformation (analysis, guidance and leadership)• Business Analysis (with business case development, etc.)• Project Management • Software Analysis (customised off-the-shelf client management & rostering software) • Software Implementation (in consultation with the Vendor) • Stakeholder Management /Change Management• Process Mapping & Improvements• Requirements Engineering/Functional & Non-Functional Specifications • Gap Analysis/Cost Benefit Analysis • Data Analytics/Data Cleansing Strategies• Vendor Negotiations/Due Diligence • User Acceptance Testing • Customised Training • Business Intelligence/Reporting recommendations • Statutory Reporting including HaCC MDS, QDC, NRCP & NDIS Claims Process• Post Implementation Support (training, upgrades, reporting, data management, and business intelligence)

Los Angeles / Melbourne, Australia

Consultant focusing on technology sector projects for gaming companies and financial analyst firms (such as Foxpoint Capital and Ridgetop Research), and part-owner of small family business in both Los Angeles and Melbourne (non-technology related).Oversaw industry investment analysis projects for Foxpoint Capital and Ridgetop Research, covering:• Future development and growth areas for the gaming industry in digital, mobile, social and across packaged goods and new console spaces.• Specific guidance to investors and senior executives on market and company opportunities.

Greater Los Angeles Area

• Responsible for data & analytics demand management as collected from business partners company-wide, including requirement definition & verification, cross-department prioritization, engineering development & delivery oversight, and related end user implementation and support. Led company’s weekly cross-department meetings to validate and verify priorities, summarizing and communicating updates to stakeholders & management.• Successfully defined, designed and implemented upgrades to analytic capability related operational procedures including the launch of a new user-request ticketing system, as well as processes and best practices for new demand review, prioritization, approval, estimation, tracking, QA/UAT, delivery and all subsequent support or enhancements. • Established and led group responsible for monitoring company-wide Data Quality & Integrity issues, with ownership over the creation of new standards and practices, of which 50+ new standards and practices were implemented and which significantly improved overall data quality. Responsible for summarizing and communicating all new issues and related solution recommendations, acquiring approval and subsequent implementation of new standards, across all participating Studios, technology and operational teams, and to executive management.

Greater Los Angeles Area

• As leading IT consultant in business engagement & demand management, built and maintained 200+ strategic and operational business partnerships company-wide to ensure business relevance and value for all BI solutions and services, as well as for all data governance related guidelines and procedures.• Supported management of new analytics capabilities investment portfolio for Business Intelligence and Data Governance projects (20+ projects with roughly $5mm in funding). • Lead PM responsible for defining and leading next major phase of BI initiatives in of support EA’s growing digital businesses as well as for the developing internal analytic communities. Worked closely with and aligned company-wide business partners on (from central C-level to remote operational studio teams) an expanded suite of e-commerce metrics & analytics related to developing direct to consumer sales channels (e.g. traditional retail sales vs. new digital channels, EA D2C vs. console partner D2C, payment method comparisons and fraud support, etc.), as well as an expanded suite of consumer-centric metrics and capabilities (e.g. consumer behavioral trends, email campaign analysis in support of new direct marketing efforts, etc.). • In support of efforts above, led team of engineers in the design & development of back-end data framework and related front-end analytic reporting services (UI / UX).

Greater Los Angeles Area

• Scoped, designed, developed, implemented and supported of all centralized BI/analytics deliverables for EA’s new consumer & e-commerce digital platforms, consisting of 100+ deliverables (e.g. reports and dashboards, self service BI, etc.). • Ownership and responsibility for all phases of new BI delivery including overall deliverable prioritization, estimation, resource allocation, release schedules, testing, and implementation covering all end user reference materials and training (in-person across studios and centralized), as well as all post-launch enhancement support and related operations.• Identified the key manual platform technology integration problem areas, and in conjunction with end users then defined and implemented new integration best practices and guidelines across multiple platforms and used company-wide, with primary focus on establishing and significantly improving standard data governance policies & processes; in doing so improving overall data quality by over 20% year-over-year. • Staffed and ran the first centralized (non-financial) analytics team for the company, responsible for BI support to business units worldwide, and reporting insights up to C-level & Board of Directors.

Greater Los Angeles Area

• Engaged and established deep relationships with 200+ internal business partners from studios and business units worldwide, for the purpose of scoping the analytics capabilities for the following year’s next generation of consumer and e-commerce digital platform technologies launch. • Sole PM responsible for the company’s new centralized data warehouse and BI/analytics capabilities associated with new digital platform technology launch, revamping how EA would identify, interact with, track, analyze and support consumers via their registration and activity, the new online D2C e-commerce storefront (i.e. ORIGIN), in-game micro-transaction sales, game-play session and telemetry tracking, retail sales via credit cards and codes, and more. • Expanded operational CRM services beyond previous scope, integrating JAMDAT mobile knowledge base with existing central EA CRM systems and general processes while remaining the sole response team for all EA Mobile products. • Expanded operational handset services beyond previous scope, growing worldwide handset inventory by 25% while remaining within budget, implementing a new software auditing system that reduced untracked handset events by 30%, and significantly upgrading handset analysis processes to meet growing studio development needs. • Led transition of Quality Assurance team to larger EA and EA Mobile specific business units and centralized processesELECTRONIC ARTS (NASDAQ: EA) is a global leader in digital interactive entertainment. The company delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets. EA has more than 300 million registered players around the world. EA has grown to post nearly $4 billion in yearly net revenue, and is recognized for a portfolio of critically acclaimed, high-quality blockbuster brands such as The Sims, EA SPORTS Madden NFL and FIFA games, Battlefield, Need For Speed, Dragon Age, Plants vs. Zombies and more.

Greater Los Angeles Area

Built and led teams responsible for supporting all mobile apps from development through certification to worldwide distribution, growing team of 4 local people to 400+ worldwide (roughly half the company).- DATA & ANALYTICS• PM driving documentation, UI/UX design, dev, testing, implementation & support for industry-leading DWBI environment of 100+ self-service BI deliverables• 1 of 3 person team selling mobile DWBI offering to large carriers (Verizon,T-Mobile)- DISTRIBUTION• Formed & led global org responsible for releasing, launching & managing mobile games & content across all channels (mobile decks, online D2C, embeds)• Intermediary between Sales, Marketing, Product, Engineering (etc) to prioritize, schedule & fulfill delivery requests, manage planning & lead weekly meetings updating stakeholders & management- QUALITY ASSURANCE• Built team from 4 local paper-based testers to 400+ worldwide using industry leading systems & processes• Developed & oversaw new methodologies/procedures to become industry’s 1st self-certifying publisher on industry platforms (BREW/J2ME), carrier decks (VRZ/T-Mo/Sprint) & OEM handsets (Nokia), increasing time-to-market advantage- HANDSET OEM• Built team, head OEM WW contact, all tracking & budgetary responsibilities (purchases, active lines, etc)- CRM & CUSTOMER SERVICE• Built & ran oversaw team, tools and processes lasting into the1st 5 years of EA MobileJAMDAT MOBILE grew from a promising technology start-up in 2000 to the world's leading mobile game developer & publisher, while also (thru partnerships & home-grown D2C tech) being an industry leader in the publication of other wireless applications like ringtones & images. Major titles include JAMDAT Bowling, Tetris, Bejeweled, Doom, Lord of the Rings, Tiger Woods Golf, Yahtzee, Scrabble & more. The company went public in 2004 (NASDAQ:JMDT) in one of the most successful IPOs of that year, then acquired by EA in 2005 making EA the world's largest mobile game publisher.

Greater Los Angeles Area

Lead CRM and SFA Product/Project Manager: • Founding member and leader of team responsible for developing custom sales force and CRM tools, driving initial user requirements gathering, systems development documentation, user interface and related reporting design, development, testing and release management. • Lead Project and Implementation Manager who created and rolled out the training curriculum for over 2000 users in over 15 markets across sales, marketing, operations, customer service and C-level executives company wide. • Designed, published, and distributed all deliverables as well as electronic, computer-based training modules. • Developed reusable training system for continuous, independent training within each market, post implementation.• Reported performance against project milestones and budget for total project and project phases to management.• Lead Project Manager responsible for developing and implementing systems and processes for ongoing support and monitoring of each market’s proficiency with SFA and CRM systems. • Served as primary liaison between management and project business consultants.

San Francisco Bay Area

• Top sales representative in the company’s 1st market (RDU), and selected as one of two reps to open the 2nd (and most significant) market of San Francisco.• Top sales representative in the SFO market as well, producing the company’s top individual sales week of its first two years and eventually onboarding 100’s of new businesses generating over $250K in revenue.• Team leader who created curriculum for and lead monthly sales training sessions for new sales team members, both in-office and in the field. Launching in April, 1996, CITYSEARCH quickly became the leader in the online city guide market space against significant competition from the likes of Microsoft (whose city guides within three years Citysearch would acquire), AOL, Yahoo and others, and was named one of Fortune's 25 hottest companies. After merging with Ticketmaster Online in 1998, the combined entity went public (NASDAQ: TMCS) in December of that year, ending up ranked as one of the most successful IPOs of that decade. Citysearch today remains the premier online guide and business directory to over 100 U.S. and international cities.

Education record

Activities and Societies: Senior Class Officer, Men's Track & Field

Education record