Case Manager
CurrentServed as a subject matter expert on our HubExpress Prior Authorization product, providing support to clients, leadership, and end users. Monitored KPI and queue health for all brands within Drug Specialty using Tableau, effectively communicating and escalating issues with stakeholders when necessary. Facilitated insight discovery within Drug Specialty by identifying trends, leading regular discussions, initiating tracking initiatives, and communicating potential insights to Account Managers and program leaders.Presented a comprehensive Specialty Quarterly Business Review (QBR) every 3 months, highlighting key accomplishments and milestones from the most recent quarter.Provided exceptional Prior Authorization support to insurance plans, pharmacies, and prescribers, consistently delivering high-quality service.Consulted with customers on best practices when managing and navigating user portals.