Matthew Mabrey Email and Phone Number

Serve as the primary contact for external customers needing support with billing issues related to Enterprise agreements and commercial contracts.Troubleshoot and resolve customer issues concerning billing and invoicing.Assist customers with credit recovery and provide documentation to address billing discrepancies or concerns

Provides intermediate-level support and consulting for Azure DevOps implementation and administration. Works closely with team members under limited supervision. Responsible for general Azure DevOps administration tasks including system configuration management, permissions management, creation of new teams in the Azure DevOps project, Area and Iteration Path management and project migration activities for work items (not source code) if deemed necessary. Writes and implements scripts to automate tasks and verifies the integrity and availability of all underlying services. May recommend enhancements to improve efficiency with the management of work items (work item hierarchy and template definitions).

Managed a small support desk of 4 persons that supported over 1200 engineers, partners and customers in a diverse environment of both civilian and government employees for a DoD Mixed Reality project. Maintained an inventory and support for over 2000 devices composed of laptops, mobile devices and FIPS compliant drives for secure data transfers. Deployment and management of over 800 Azure virtual machines as personal cloud workstations. Intune administrator for Windows and iOS MDM deployment. Established device policies in accordance with FIPS 140 regulations. Implemented specialty ticketing and forms for various queues within Jira to track incidents and work completed by engineers. Evangelized documentation of common processes and troubleshooting within our confluence Wiki system to enable customers to self support.

Supported offshore application testing utilizing multiple Epson robotics arms for manual manipulation of mobile devices; conducting testing, triage and maintenance of hardware systems and mobile devices as well as their associated applications related to testing. Assisted in development of robotics systems to utilize minimal space while expanding functionality over the current Epson robotics systems. Charged with maintaining and developing current and future mobile application testing utilizing various scripting methods within both Ubuntu(Bash) and Windows(Powershell) operating systems. Created new log correlation methods to enhance test triage procedures. Adapted National Instruments TestStand Systems to incorporate new test sequences, logging, and debugging collection methods. Collaborated with offshore application developers by utilizing JIRA for bug/defect tracking in a 24/7 development cycle. Maintained internal tools built within .NET framework to support other engineers as well as vendors in their testing processes.

System Administration for Windows based Server Systems. Hardware management. Scripting automation for server administration within test environments. R&D of automated test systems with physical and virtual test device roles.

System Administration for Windows based Server Systems. hardware management. Scripting automation for server administration within test environments. R&D of automated test systems

•Responsible for FTP and Outlook accounts for 25 employees•Designed and maintained company Website•Researched and Purchased software and hardware for employee use globally•Troubleshot PC problems, connectivity to email and internet/server remotely