Conducted root causes analysis on customer complaints to improve the client experience.

• Led Great Lakes District regional efforts to implement federally mandated towing vessel inspections; region achieved fastest compliance rate among 7 Coast Guard Districts nationwide.• Conducted qualitative and quantitative analysis and policy/program development for 240+ towing vessels. Led implementation of new federal mandated towing vessel inspection program to 6 field supervisors; Great Lakes District achieved fastest compliance rate among 7 Coast Guard Districts.• Perform technical analysis of U.S. and international maritime doctrine; discovered unfair trade practices against U.S. maritime shipping operators and worked directly with Canadian Government for 2 months to ensure transparency and protect U.S. trade interests.• Conducted monthly internal compliance audits of 6 departments; identified anomalies and discovered trends. Prepared monthly statements for senior management, included compliance statistics and performance measures.• Presented 15+ COVID-19 situational awareness briefs to 10 senior officials; information critical in making operational decisions of the movement of Coast Guard ships.

• Supervised the day-to-day activities of 22 employees while streamlining administrative, implementing standard work procedures, and optimizing training management for an operational organization that regularly outperformed 8 sister organizations in 7 states.• Collaborated and partnered with 100+ local, states, and federal agencies to support the City of Minneapolis during 10-day Super Bowl 52 event period; facilitated seamless transition of 31 U.S. Coast Guard personnel from across the country in security, planning, and emergency management positions.• Designed and implemented standard work procedures; optimized labor and financial resources, enhanced staff productivity by 25% by clarifying key roles and responsibilities for associates.

Compliance Inspector• Supervised 7 full-time employees. Managed 4th largest inspected passenger fleet in the country. Initiated process improvement changes to clear 6-month backlog of inspections cases in less than two months.• Led 1000+ domestic and international compliance inspections on passenger and cargo ships; conducted external audits of operating systems, equipment, and documents to determine compliance with regulations. Suspended operations on 50+ ships after discovering significant lifesaving and firefighting equipment issues. • Managed large scale and multi-faceted design and repair projects valued between $300k and $1.2 million. Involved safety/security, quantitative and qualitative risk analysis, emergency response analysis, and strategic risk management planning. Investigator• Led investigation into recreational sailing race tragedy. Interviewed 30+ witnesses, performed data collection, and conducted root analysis into cause of incident. Compiled comprehensive report of findings for family members, management, and key external partners. Safety recommendations implemented on a national level.• Conducted investigation into foreign ship that intentionally discharged oil in U.S. waters and falsified official records; efforts led to the conviction and imprisonment of ship Chief Engineer.

HR Generalist • 11 years of Oracle Peoplesoft payroll data entry experience. Part of original beta testing group for U.S. Coast Guard’s transition to Oracle Peoplesoft in 2001.• Prepared and processed payroll transactions for over 250+ employees on a weekly basis; reduced payroll transactions errors by 5%.• Tracked FMLA and/or company approved leave of absences and completed onboarding paperwork for new employees; ensured employees provided details required to be successful in new positions.• Reviewed and approved 300+ employee travel reimbursements claims; employees received payments within 10 days of submittal and zero claims audited by claims processing office.Executive Assistant• Managed calendars, organized meetings, welcomed visitors, accepted phone calls, and made travel arrangements for four senior-level executives. Created a new calendar entry and color-coding system; reduced confusion and provided clarity of executive’s schedule.• Served as link between the executives and the rest of the staff, contributed to better organization and planning, and helped leaders be more effective in their roles.• Managed $181K department budget; discovered $10K in unresolved funds & distributed to 5 operational departments.