I own the long-term strategy and execution for Fire TV 3rd party measurement and related products. In this role, I deliver product and features that meet internal and customer business outcomes. I foster partnerships with advertisers, external providers, and internal product, engineering, and sales stakeholders.Also responsible for the launch and support of advertiser and customer facing products across international markets, driving product and process improvement to meet adoption and performance goals.

Responsible for leading the Assessment Customer Solutions team, implementing online assessments across Amazon WW Operations. Partners with internal stakeholders in Recruiting, HR, and Operations to deliver highly scalable pre-hire evaluation solutions which impact millions of Amazon candidates each year.Leads team of Sr. PMs who own the entire solutioning lifecycle, managing complex multi-quarter initiatives to drive scale, efficiency, and quality in managing Amazon's hiring funnel.

I work across all areas of the business to help scale Tiger Pistol’s service and product offerings. Leading sales operations, reporting & analytics, strategic initiatives, continuous process improvement, and operations technology.I also oversee client lifecycle functions- from sales engineering, onboarding, front-line customer support, product feature and bug prioritization, and all cross-company client success metrics.

Led the U.S. Client Services organization, overseeing all back-office aspects of customer management including new customer setup and success, value-added services, and platform user support.* Responsible for delivering on bottom line company performance including revenue per employee and client cost to serve.* Coached and managed client operations line managers and their staff in the support of clients using the Tiger Pistol Social Ads Automation platform* Influenced product development roadmap with platform usability and operational efficiency point of view

Responsible for managing Google hardware operations and GTM in Australia and New ZealandLed a team of 30+ internal and external staff responsible for direct to consumer and 3rd party sales. Developed and maintained strategic partnerships with internal stakeholders, 3rd party retailers and carriers, and OEM partners to deliver optimal consumer experience. Oversaw all country planning activities and multi-million dollar operational expenditure to drive sales across all channels. Lead on all new product introductions and go to market activities in country.

First hire in Asia Pacific, tasked with overseeing expansion activities for Google’s direct online sales channel for hardware devices. Responsible for delivering 5 new Asia Pacific markets for Google Play Hardware (direct to consumer) sales.Delivered operational programs from inception to completion by bridging internal stakeholder groups in product, sales, marketing, logistics, tax, and legal. Managed strategic activities with Google partners across logistics, import / export, customer services, stock management, and new products.

Member of the Australian management team responsible for selling and servicing Google Cloud solutions to Enterprise customers.Oversaw all matters related to new business prospecting and delivered millions of dollars in qualified pipeline with a 20:1 pipe to spend ratio.Managed team of 7+ contractor and agency personnel to ensure the generation and delivery of qualified leads from all marketing and channel campaigns. Provided operational oversight for all pipeline generated by inside sales, field sales, and channel partners.

Maintained the operating rhythm of the Southeast Asia Enterprise business through sales forecasting, territory management, and business planning. Provided insights to inform go to market strategy for the region including a macro-analysis of key Asian markets which lead to the prioritization of the region. Enabled sales achievement through regular opportunity reviews, sales process troubleshooting, and deal administration.

Leading Global initiatives aimed at improving the Google Enterprise customer experience and building an excited and delighted community of business and IT users. Driving Global and cross-functional efforts to scale the Enterprise business and understand sales performance through intelligent use of data.Platform and Tools- Building a consolidated and useful database of Enterprise customers for sales and product enablement- Delivering a shared services platform to better coordinate customer touch points within Enterprise; leading to a more effective customer experience and a more efficient use of internal resourcesPrograms and Process- Designing and executing customer engagement programs to energize our rapidly growing base of business and IT users- Aligning disparate demand generation processes under a scalable, consistent global frameworkMetrics and Data- Measuring the key business vital signs that executives need in order to make effective strategic decisions- Leveraging a combination of process, policy, and training to ensure the highest fidelity of information about our business

Developed new services to globalise Google content at greater scale, speed, and quality.Collaborated cross-functionally with product management, engineering, and operations to develop better tools and internal processes.Liased cross-regionally with company leaders in Asia Pacific and EMEA to optimize organizational design.

A general management course of study, with an industry emphasis on technology and media.Marketing Co-Chair, Digital Media and Entertainment Club>play Berkeley Digital Media conference organizer.

Helped the company achieve international growth strategy by improving the operational excellence of the localization team.Improved internal processes to reduce costs and improve speed to market.

Developed and managed sales team at this fast growing and highly successful marketing and sales operations services firm.

Consistent track record of meeting and exceeding sales targets.

Designed and implemented online, automated ticket resolution system. Documented roll-out of new intranet system and provided training to employees.