Matt Mccaw Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

Responsible for leading client implementation service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning and project profitability Responsible for the overall leadership and lead role in managing the implementation projects of our enterprise IT solutions; facilitates timely decisions to maintain project schedule and budget; identify project risks early and assist by providing prudent and timely… Show more Responsible for leading client implementation service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning and project profitability Responsible for the overall leadership and lead role in managing the implementation projects of our enterprise IT solutions; facilitates timely decisions to maintain project schedule and budget; identify project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages client expectations; communication with clients to identify needs and evaluate alternative business solutions; continually seeks opportunities to increase customer satisfaction and deepen client relationships; Responsible for the overall leadership of the implementation team; conducts employee performance reviews/evaluations and career development discussions; trains and coaches to develop and enhance the performance and skills of team members; participates in the interviewing, selecting, hiring and firing of employees; creates and maintains project budget; drives results in alignment with business objectives; leads/facilitates internal meetings as well as client meetings in support of implementation and sales. Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. Establish strategic plans along with other business leaders and maintain strong relationships with solutions delivery, the sales team, client and account managers and other business leaders in support of cross-product businesses Serve as a core member of the Management Team. In this capacity, provides management with regular project updates; serves as a critical advisor to the team and helps to set the direction for the implementation and professional services team. Maintains reporting on capacity, amount of implementation work, and future outlook in order to advise strategic direction setting. Show less

Kanata, Ontario, Canada

PureLogic is a full-service Solutions provider that offers enterprise-level data center, networking, and software solutions to private and public sector organizations. We are 100% Canadian owned, National Capital –based, and serve customers across Canada. We have a Canadian-wide reach for deployment services, and several Professional Services staff and partners at our disposal.Our team works with clients of all sizes to enhance their IT experience – from implementing open storage… Show more PureLogic is a full-service Solutions provider that offers enterprise-level data center, networking, and software solutions to private and public sector organizations. We are 100% Canadian owned, National Capital –based, and serve customers across Canada. We have a Canadian-wide reach for deployment services, and several Professional Services staff and partners at our disposal.Our team works with clients of all sizes to enhance their IT experience – from implementing open storage architecture, edge-to-core networking systems, through to complete hardware and software stacked solutions designed with Hybrid Cloud in mind. We can offer point hardware/software products, and total solutions encompassing IaaS/PaaS/SaaS, and a combination of public, private, or dark cloud deployment options.PureLogic take a hands-on approach to understanding our clients needs, Use Cases, and unique environment demands, and we pride ourselves on thinking outside-of-the box in order to meet your specific need. We have a passion for customer success, a work culture that is nimble and responsive, and a client-base that appreciates our down-to-earth approach, while maintaining strict confidence in securing the details. We have staff that maintain Government of Canada clearances that allow us to discuss solutions within the Canadian Defense and Intelligence communities, and maintain relationships with exclusive vendors that cater to the needs of the Defense and Intelligence sectors. Show less

Ottawa, Canada Area

• Responsible for business development opportunities; growing and managing client portfolios (DND, SSC, DFO, CSE, CIC etc ...)• Ensuring client strategies are aligned and executed; skilled at client retention and relationship management;• Responsible for planning & forecasting revenue streams for professional services, this information is presented to the President and executive team members;• Responsible for oversite and execution of service delivery to clients and… Show more • Responsible for business development opportunities; growing and managing client portfolios (DND, SSC, DFO, CSE, CIC etc ...)• Ensuring client strategies are aligned and executed; skilled at client retention and relationship management;• Responsible for planning & forecasting revenue streams for professional services, this information is presented to the President and executive team members;• Responsible for oversite and execution of service delivery to clients and consultants;• Meeting and exceeding sales targets; 20% growth revenue increase and profit within 6 months;• Providing leadership and coaching on HR, Payroll, Security, IT, ISO and Facility processes to the Corporate Services team through operational and transitional phases;• Experience in working with senior management to align strategies and solutions;• Create annual strategic business plans to present to the president, board of advisors and management team members; • Management point of contact for problem identification and resolution;• Extensive knowledge of procurement practices and related legal policies and procedures;• Acted as the Project Manager, responsible for reviewing, designing, and implementing new office environments for the Ottawa location;• Recruitment and contract deployment of Professional Services personnel to meet and fulfill client Information Technology(IT) requirements;• Utilized strong interpersonal skills and conflict resolution skills;• Acted as the technical proposal writer; developing a strategic plan and preparing bid submissions in excess of $1M;• Responsible for hiring, training, coaching and mentoring staff members;• Corporate Security Officer (CSO), personally hold 3 levels of Security Clearances: Top Secret, NATO Secret, and Secret; • Head of the Security department; validation of resource personnel security screening classifications, when required; Show less

• Resolve challenges within the company, including IT issues and new systems integration.• Prepare timely and accurate Financial Management reports to the company’s principal owner.• Handle payroll complaints in an equitable and courteous manner.• Knowledge of United States payroll.• Estimate, prepare and maintain “on target” corporate budgets.• Administer the employee benefits plan and the company’s commercial insurance.• Audit to ensure ISO compliance on all… Show more • Resolve challenges within the company, including IT issues and new systems integration.• Prepare timely and accurate Financial Management reports to the company’s principal owner.• Handle payroll complaints in an equitable and courteous manner.• Knowledge of United States payroll.• Estimate, prepare and maintain “on target” corporate budgets.• Administer the employee benefits plan and the company’s commercial insurance.• Audit to ensure ISO compliance on all processes.• Provide guidance to payroll staff under my supervision.• Formal employee reviews.• Take pride in hiring, training and developing an engaged and effective Finance team.• Have a proactive role in the acquisition of staffing agencies, which has resulted in tremendous growth of The Maxsys Group of Companies. I was responsible for identifying agencies to acquire and to do the hands on due diligence to ensure the company would have a smooth transition.• Weekly banking meetings and deposits, knowledge of small business loans and financing.• Empowered to make business decisions and implement them.• Travelled to Halifax, Toronto and Montreal offices implementing and monitoring procedures.• Work under tight deadlines and manage project implementation independently.• Keen sense of urgency and priority, with detail and results oriented critical thinking skills.• Follow Workers Compensation rules and Occupational Health & Safety rules for all internal and external employees.• Maintain business matters in confidential and professional manner.• Security Officer with Secret NATO clearance. Show less

Ottawa, On

• Assisted in the implementation of 5 data processing contracts.• With 24 hour notice; travelled to the United States to complete a 2 week client training session in Phoenix, Arizona and Milwaukee.• Took a leadership role in the launch of a 70 seat call centre including but not limited to: training, documentation, staffing, scheduling, reporting and quality control.• Acted as a client liaison in relation to key call drivers, staffing requirements, quality control and… Show more • Assisted in the implementation of 5 data processing contracts.• With 24 hour notice; travelled to the United States to complete a 2 week client training session in Phoenix, Arizona and Milwaukee.• Took a leadership role in the launch of a 70 seat call centre including but not limited to: training, documentation, staffing, scheduling, reporting and quality control.• Acted as a client liaison in relation to key call drivers, staffing requirements, quality control and training.• Subject matter expert on numerous programs used in data entry and call centre.• Effectively developed Agents and Operators into senior roles.• Managed numerous contracts in data entry and call centre capacity.• Managed 160 employees and 11 Lead Hands.• Accurately tracked and submitted payroll information.• Created process flows, organizational charts and prepared reports on an ongoing basis.• Responsible for all service levels including: Average Handling Time (AHT), Average Speed of Answer (ASA), Abandon Rate and File Exports.• Conducted one on one coaching with Agents and Operators.• Identified and documented all performance issues.• Communicated expectations and outlined any corrective action plans necessary.• Conducted and participated in internal and external conference calls.• Fostered a positive work environment through encouraged open communication.• Created incentives program to motivate staff. • Active member of the Social Committee. Show less