Matt Mcfarlane Email & Phone Number

Woking

The provision of internal systems support at a senior level covering all aspects of Esteem users and systems• 3rd line support of 250 users including using remote support tools and Active Directory• VIP Support lead for the chairman and directors• Management of all servers including Windows Server 2003\2008R2 and Exchange 2003\2010• Management of Symantec cloud message hygiene• Implementation and management of VM servers using VMware vSphere 6.0 on Dell hosts• Rollout and support of Topdesk Incident management system with emphasis on documenting the product• Change co-ordinator and chairman of the Change Advisory Board• Introduced ITIL practises into the company• Various other SME Projects Including upgrading SCCM for deploying Windows 10 and Introducing Server 2016 in the Azure cloud

Cobham, Surrey

Senior Analyst in the global technical support team for email, e-Fax, MS Lync and mobility devices supporting 60,000 messaging users in 50 countries.• Technical project lead on medium-large global projects including joint ventures, mergers and acquisitions • Provided 24-7 Level 3 escalation for UCC high-critical incidents• Coordinated major Incidents and reviews• Managed change and incident s followed ITIL framework and team SLA. • cFax global service lead – E-faxed solutions critical for invoicing and finalising trades globally• BlackBerry global service lead for 1 year• Disaster recovery service lead• CGO engagement team lead• Knowledge base management using SharePoint• Team liaison with vendors on product development

Cobham, Surrey

Provision of front and back of house trade floor support for multiple financial business units including Black River Asset Management hedge fund, Carval Investors and LaCrosse Global Fund Services in Cobham, London and Geneva.• Point person for expertise in trade applications including Reuters, Bloomberg, Swift and other in house trade applications• Supported Wintel computer and server platforms utilising Dell Hardware• Managed file and print servers• Rolled-out and supported Cisco IPT and Polycom Video conferencing systems• Technical lead for various Trade\Financial BU related projects• Change and problem management following ITIL framework and team SLA• Team VIP support tag• Hardware\Software procurement using Maximo system• Embedded POE support tag for LaCrosse and Ocean Transport BU’s for 25% of this role.• Interviewed prospective new hires and subsequent selection process • Team supervisor for the last year in this role for 5 TFS Engineers

Guildford, United Kingdom

Provision of second level IT support for 400+ users in Ericsson’s UK headquarters• Software\Hardware support of all Dell\HP Wintel Laptop and Desktop PCs • Windows NT\2000 server support• Maintenance and support of HP Fax machines and printers• Managed server backups• Lan\Wan management• License management and hardware\software procurement• Project management including standardisation of the end user IT Environment to Windows 2000• Incident management using BMC Remedy• Testing and support of Mobile telephony and PDA devices Including Ericsson prototypes• Day to day supervision of a team of 6 EDS Engineers based on the account for 1 year

A Level, French, English, Media Studies

Activities and Societies: Football, Cricket, Music

Education record