Vice President Of Product, Industry, And Solution Marketing
CurrentFive9 (Ticker: FIVN) is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion customer engagements annually. Five9 provides a comprehensive suite of CX solutions with omnichannel routing, rich analytics, WEM, and AI to improve customer self-services, increase agent productivity, and deliver tangible business results. My role is responsible for product, industry, and solutions marketing.● Built and managed a team of 14 product, solution, and industry marketers.● Deployed the Collaborative GTM process to provide a framework for cross-functional collaboration to deliver amazing new product launches and epic announcements.● Spearheaded the development and launch of Five9 Genius AI, our AI branding, AI story, and AI product suite.● Led the 2023 and 2024 Gartner CCaaS Magic Quadrant effort that resulted in Five9 being named a Leader.● Drove content planning and development for Five9's annual CX Summit user conferences including keynotes, breakouts, and workshops.● Three time CEO Award winner for recognition of contributions that went above and beyond.