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Matt Mcgee Email & Phone Number
Senior Vice President, Contact Center
at
First Financial Bank Texas
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Vice President, Contact Center
Location
Abilene, Texas, United States
Company size
Who is Matt Mcgee? Overview
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Quick answer
Matt Mcgee is listed as Senior Vice President, Contact Center at First Financial Bank Texas, a company with 1162 employees, based in Abilene, Texas, United States. AeroLeads shows a matched LinkedIn profile for Matt Mcgee.
Matt Mcgee previously worked as Vice President, Call Center Operations at First Financial Bank Texas and Sr Systems Architect at First Financial Bank Texas. Matt Mcgee studied at University Of Houston.
Company email context
Email format at First Financial Bank Texas
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First Financial Bank Texas
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Profile bio
About Matt Mcgee
I thrive in the fast-paced world of call centers, with over 16 years of experience leading and motivating teams to deliver exceptional customer service. My passion lies in empowering agents to reach their full potential and creating a culture of excellence.I have a proven track record of boosting agent engagement and retention, driving operational efficiency, and optimizing customer satisfaction.
Current workplace
Matt Mcgee's current company
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First Financial Bank Texas
7 roles
Matt Mcgee work experience
A career timeline built from the work history available for this profile.
Vice President, Call Center Operations
CurrentLeading Technology & Systems teams to strategize and implement cutting-edge technology solutions that streamline workflows, optimize performance, and deliver exceptional customer service.Workforce Management teams to craft data-driven scheduling, forecasting, and routing strategies to ensure the right agents are always available when needed.Data-Driven.
Jul 2022 - Present
Sr Systems Architect
- Design, Build, & Test cloud-based call center technology- Maintain current industry standards in cloud technology and contact center operations
Dec 2020 - Jul 2022
Sr Technical Consultant
- Lead team of implementation managers and professional services staff- Ensures project milestones and deadlines are met according to customer goals- Design, Build, & Test cloud-based call center technology platforms- Maintain current industry standards in cloud technology and contact center operations
Apr 2019 - Dec 2020
Customer Service Operations Manager & Systems Administrator
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies.- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing.
Feb 2016 - Apr 2019
Technical Solutions Manager
- Research and Implementation of technical strategic solutions.- Direct technical systems and processes research by studying organizational goals, strategies, practices, and projects.- Complete projects by coordinating resources and timetables with users and other departments.- Recommend technology strategies, policies, and procedures by evaluating.
May 2014 - Feb 2016
It Manager/Technical Specialist
It Fidelity
- Oversee all help desk activities.- Respond to escalated help desk issues.- Interact with clients on all levels to help resolve IT-related issues and provides answers in a timely manner.- Assist in the planning and implementation of additions, deletions, and major modifications to the supporting infrastructure.- Determine what the client's business.
Jul 2012 - May 2014
Team & coworkers
Colleagues at First Financial Bank Texas
Other employees you can reach at ffin.com. View company contacts for 1162 employees →
VF
Vanessa Faz
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
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JY
Jacob Yusuf
Colleague at First Financial Bank TexasKudus, Central Java, Indonesia, Indonesia
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MS
Michele Stevens
Colleague at First Financial Bank TexasDallas-Fort Worth Metroplex, United States
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JD
John Dominguez
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
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SW
Susana Woods
Colleague at First Financial Bank TexasConroe, Texas, United States, United States
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CC
Colby Caniford
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
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BL
Brytani Lang
Colleague at First Financial Bank TexasDecatur, Texas, United States, United States
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TA
Taylor Anderson
Colleague at First Financial Bank TexasGreater Houston, United States
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PS
Preston Smithson
Colleague at First Financial Bank TexasGreater Abilene Area, United States
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EM
Emily Merton
Colleague at First Financial Bank TexasKerens, Texas, United States, United States
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Vanessa Faz
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
View →
JY
Jacob Yusuf
Colleague at First Financial Bank TexasKudus, Central Java, Indonesia, Indonesia
View →
MS
Michele Stevens
Colleague at First Financial Bank TexasDallas-Fort Worth Metroplex, United States
View →
JD
John Dominguez
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
View →
SW
Susana Woods
Colleague at First Financial Bank TexasConroe, Texas, United States, United States
View →
CC
Colby Caniford
Colleague at First Financial Bank TexasAbilene, Texas, United States, United States
View →
BL
Brytani Lang
Colleague at First Financial Bank TexasDecatur, Texas, United States, United States
View →
TA
Taylor Anderson
Colleague at First Financial Bank TexasGreater Houston, United States
View →
PS
Preston Smithson
Colleague at First Financial Bank TexasGreater Abilene Area, United States
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EM
Emily Merton
Colleague at First Financial Bank TexasKerens, Texas, United States, United States
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2 education records
Matt Mcgee education
Education record
Education record
FAQ
Frequently asked questions about Matt Mcgee
Quick answers generated from the profile data available on this page.
What company does Matt Mcgee work for?
Matt Mcgee works for First Financial Bank Texas.
What is Matt Mcgee's role at First Financial Bank Texas?
Matt Mcgee is listed as Senior Vice President, Contact Center at First Financial Bank Texas.
Where is Matt Mcgee based?
Matt Mcgee is based in Abilene, Texas, United States while working with First Financial Bank Texas.
What companies has Matt Mcgee worked for?
Matt Mcgee has worked for First Financial Bank Texas, Bpo Partners Llc, Edriving, Entrust Energy, and It Fidelity.
Who are Matt Mcgee's colleagues at First Financial Bank Texas?
Matt Mcgee's colleagues at First Financial Bank Texas include Vanessa Faz, Jacob Yusuf, Michele Stevens, John Dominguez, and Susana Woods.
How can I contact Matt Mcgee?
You can use AeroLeads to view verified contact signals for Matt Mcgee at First Financial Bank Texas, including work email, phone, and LinkedIn data when available.
What schools did Matt Mcgee attend?
Matt Mcgee studied at University Of Houston.
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