Management of staffing office: Responsible for the hiring, training, evaluation, and termination of staffing coordinators and supervisors in the Halifax office. Approves and monitors their vacation, sick days, and leave requests. Oversees their annual and individual objectives and performance reviews. Communicates departmental and corporate expectations and key performance indicators (KPIs) to them. Manages their attendance and performance issues and develops improvement plans. Collaborates… Show more Management of staffing office: Responsible for the hiring, training, evaluation, and termination of staffing coordinators and supervisors in the Halifax office. Approves and monitors their vacation, sick days, and leave requests. Oversees their annual and individual objectives and performance reviews. Communicates departmental and corporate expectations and key performance indicators (KPIs) to them. Manages their attendance and performance issues and develops improvement plans. Collaborates with director on staffing and recruitment needs. Achieves weekly hours in accordance with budgeted hours.Utilization data: Prepares monthly utilization data for facility accounts and reports for payroll/finance team. Processes payroll timesheets on a bi-weekly basis.Training: Delivers or arranges training for staffing coordinators/supervisors and office staff on customer service, on-line scheduling system, and staffing office processes. Prepares and updates training manuals and policies and procedures for Halifax.Meetings: Chairs weekly branch staffing office meetings in Halifax. Participates in meetings with director and new customers. Visits with healthcare facility clients to promote services and follow up on quality issues.Administrative tasks: Assists with client set up for on-line scheduling system. Delivers orientation training for the on-line scheduling system as needed.System administrator for on-line scheduling, computer systems, phone sets tasks: Responsible for the administration, training, and troubleshooting of the Blue Sky Medical Staffing Software application. Attends training sessions and communicates information to senior management and office staff. Orders and maintains hardware and equipment inventory. Refers maintenance issues to director finance. Participates in developing emergency procedures and information technology meetings. Assists with IT troubleshooting on site in collaboration with national IT services team. Show less

Staffing office coordinator: Supervised and trained staffing coordinators. Managed their schedule and on-call coverage. Led staffing office when Director of Client Services was absent. Oriented and mentored new hires. Improved operations and service.Facility scheduling: Scheduled and confirmed shifts for healthcare facilities and providers. Used and updated scheduling system. Communicated and solved staff and client issues. Reported provider concerns to Director of Client… Show more Staffing office coordinator: Supervised and trained staffing coordinators. Managed their schedule and on-call coverage. Led staffing office when Director of Client Services was absent. Oriented and mentored new hires. Improved operations and service.Facility scheduling: Scheduled and confirmed shifts for healthcare facilities and providers. Used and updated scheduling system. Communicated and solved staff and client issues. Reported provider concerns to Director of Client Services.Timecard review/invoice inquiry/statutory holiday pay: Processed and checked payroll timecards weekly. Handled invoice inquiries from payroll, providers, or facilities daily. Worked with payroll and staffing coordinators to resolve them. Checked for overtime hours every Thursday and Friday.Hiring/orientation new scheduling coordinators: Interviewed new scheduling coordinators with Director of Client Services. Conducted orientation and evaluations for them during probation.Full-time/part-time worker schedules: Managed pre-booked schedules of full-time or part-time providers. Received requests for days off monthly and emailed schedule one month in advance. Entered reserve schedule into system and monitored contract terms. Followed up with providers and Director of Client Services on schedule concerns. Referred requests to change employment status. Promoted full-time or part-time opportunities to casual employees. Prepared and reviewed schedule for new hires. Show less

Scheduled healthcare providers according to the staffing requirements of Carecor’s clients. Provided excellent customer service to clients and healthcare providers by phone, in person, and electronically. Updated scheduling software and recorded all requests, schedules, complaints, concerns, and communications. Addressed injury or accident reports from the workers and forwarded them to the healthcare supervisor. Multi-tasked by monitoring and responding to calls and emails about facility… Show more Scheduled healthcare providers according to the staffing requirements of Carecor’s clients. Provided excellent customer service to clients and healthcare providers by phone, in person, and electronically. Updated scheduling software and recorded all requests, schedules, complaints, concerns, and communications. Addressed injury or accident reports from the workers and forwarded them to the healthcare supervisor. Multi-tasked by monitoring and responding to calls and emails about facility requests and staff availability. Created pass on or endorsement to the next team. Maintained and updated facility contact list. Generated daily reports as required. Promoted Carecor’s staffing services to facilities and healthcare providers. Participated in special projects and meetings as assigned by the supervisor. Met target goals related to staffing productivity indicators. Managed applicants through assigned recruitment requisitions in applicant tracking system. Assisted with payroll and invoicing issue investigations. Show less