It Specialist
Current
Aug 2024 - Present
AeroLeads people directory · profile
Matthew Miles Email & Phone Number
IT Specialist for Berkeley Research Group (HAP team)
at
Berkeley Research Group
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Specialist for Berkeley Research Group (HAP team)
Location
Santa Clara, California, United States
Company size
Who is Matthew Miles? Overview
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Quick answer
Matthew Miles is listed as IT Specialist for Berkeley Research Group (HAP team) at Berkeley Research Group, a company with 1369 employees, based in Santa Clara, California, United States. AeroLeads shows a matched LinkedIn profile for Matthew Miles.
Matthew Miles previously worked as IT Specialist at Berkeley Research Group and System Engineer at Stanford Health Care. Matthew Miles holds Associate'S Degree, Computer Science from Miracosta College.
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Berkeley Research Group
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Profile bio
About Matthew Miles
First began my journey into the tech world in 2008 at the Apple store Carlsbad. From Apple specialist in sales helping customers find the right product. To Apple store Genius repairing customer devices through software/hardware troubleshooting. Having received ACMT certifications in both Mac and iOS while in the role. During my 10 year career at Apple, selected for two internships working in a Software Quality assurance role for two teams at corporate. Aside from providing feedback on the software, was able to assist in improving the software by catching bugs through regression testing.Joined the team at Stanford Medicine and Healthcare in 2018 where I spent the next 5+ years in multiple roles. Senior Field services technician providing all levels of desktop side technical support to users within the School Of Medicine. Escalation Support Technician that works along with Service Desk, Field Support and Engineering. Providing final level of support to users, and administrative support with internal services. Which led me to my current role of Systems Engineer in the Client Platform Engineering team. Responsible for being administrator of the Windows imaging server. Admin level control of Active Directory, JAMF, Bigfix in School of Medicine environment. Building out update plans and policies. Actively working on projects to automate functions of the whole department. Working with security on implementing enforcement at scale. Provide device management solutions to issues at scale through JAMF and Bigfix. I'm a highly driven individual who works well in a team environment. I'm passionate about what I do, about technology and its place in today's environment. I'm diligent with my work, whether it requires me to be multitasking with many parts to a project or to focus on a single task. I'm reliable communicator and have high inter personal communication skills. Open for remote work in PST time, or hybrid/in person roles based in San Diego county area.
Current workplace
Matthew Miles's current company
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Berkeley Research Group
9 roles
Matthew Miles work experience
A career timeline built from the work history available for this profile.
System Engineer
Administrator of Microsoft deployment tool (housed on-prem server) that images all School of Medicine Windows machines. Automating installation of Windows, Office365 and other standard 3rd party software. Enforcing drive encryption, end point protection, and Crowdstrike installation through task sequences.Responsible with keeping Windows environment within.
Feb 2022 - Aug 2024
Escalation Support Technician
Provide support for Field technicians, and service desk members. Manage triage tickets that require remote support by the escalations team, moving tickets from the queue to the appropriate teams/zones on campus. Provide system administration of Box drive and various other systems. Provide training to new technicians joining the IT team.
Feb 2019 - Feb 2022
Senior Field Services Technician
Provide complete IT/Desktop support to staff and faculty within the Stanford University School of Medicine
Jul 2018 - Feb 2022
Tier 4 Technical Support Technician
Work closely with Tier I - III to facilitate in-person technical support for the customer. Allowing them to be up and running in a timely manner.ACMT certified to repair all Apple Inc. hardware.ACMT certified to troubleshoot and resolve all Apple Inc. software. Assist internal and external Apple Inc. customers with all Apple Hardware and Software.
Jul 2015 - Jul 2018
Field Diagnostic Qa Engineer
Black box testing Enterprise Application used by ~80k retail employees Black box testing Diagnostic Software for any crashes, kernel panics, UI issues, performance issues, and hardware failures. Using regression testing to verify new software build changes aren't creating new issues.Running python scripts to automate certain testing.Collecting data from.
Oct 2016 - Feb 2017
Tier 3 Technical Support Technician
Work closely with Tier I - II to facilitate in-person technical support for the customer. Allowing them to be up and running in a timely manner.Certified to repair all Apple Inc. iPhone hardware.Certified to troubleshoot and resolve all Apple Inc. software. Assist internal and external Apple Inc. customers with all Apple Hardware and Software.
Aug 2010 - Jul 2015
Software Qa Engineer
Running tests on software to find bugs and reporting on found bugs. Working with teams to address issues, workflows, and testing periods.
Apr 2014 - Oct 2014
Sales Specialist
Helping customers find the right product for their needs. Assisting customers with any questions about Apple products and partnering with fellow employees to find solutions to any of the customers needs.
Aug 2008 - Jun 2010
Team & coworkers
Colleagues at Berkeley Research Group
Other employees you can reach at thinkbrg.com. View company contacts for 1369 employees →
NB
Norman Boyter
Colleague at Berkeley Research Group
Evans, Georgia, United States, United States
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GF
Gail Flynn
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
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AG
Alessandro Greco
Colleague at Berkeley Research Group
Rome, Latium, Italy, Italy
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SC
Stephen Clarke
Colleague at Berkeley Research Group
United States, United States
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QS
Quentin Schaefer
Colleague at Berkeley Research Group
Arlington, Virginia, United States, United States
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WH
Wayne Hoeberlein
Colleague at Berkeley Research Group
New York, New York, United States, United States
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CC
Charles Choyce
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
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SM
Sophia Miranda
Colleague at Berkeley Research Group
Arlington, Virginia, United States, United States
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DM
Dylan Mordas
Colleague at Berkeley Research Group
Boston, Massachusetts, United States, United States
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JK
John Kean
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
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Norman Boyter
Colleague at Berkeley Research Group
Evans, Georgia, United States, United States
View →
GF
Gail Flynn
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
View →
AG
Alessandro Greco
Colleague at Berkeley Research Group
Rome, Latium, Italy, Italy
View →
SC
Stephen Clarke
Colleague at Berkeley Research Group
United States, United States
View →
QS
Quentin Schaefer
Colleague at Berkeley Research Group
Arlington, Virginia, United States, United States
View →
WH
Wayne Hoeberlein
Colleague at Berkeley Research Group
New York, New York, United States, United States
View →
CC
Charles Choyce
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
View →
SM
Sophia Miranda
Colleague at Berkeley Research Group
Arlington, Virginia, United States, United States
View →
DM
Dylan Mordas
Colleague at Berkeley Research Group
Boston, Massachusetts, United States, United States
View →
JK
John Kean
Colleague at Berkeley Research Group
Washington, District Of Columbia, United States, United States
View →
4 education records
Matthew Miles education
Associate'S Degree, Computer Science
High School Diploma
Vista High School
Certification, Acmt (Apple Care Mac Technician) Hardware
Apple
Certification, Acmt (Apple Care Mac Technician) Software
Apple
FAQ
Frequently asked questions about Matthew Miles
Quick answers generated from the profile data available on this page.
What company does Matthew Miles work for?
Matthew Miles works for Berkeley Research Group.
What is Matthew Miles's role at Berkeley Research Group?
Matthew Miles is listed as IT Specialist for Berkeley Research Group (HAP team) at Berkeley Research Group.
Where is Matthew Miles based?
Matthew Miles is based in Santa Clara, California, United States while working with Berkeley Research Group.
What companies has Matthew Miles worked for?
Matthew Miles has worked for Berkeley Research Group, Stanford Health Care, Stanford University School Of Medicine, and Apple.
Who are Matthew Miles's colleagues at Berkeley Research Group?
Matthew Miles's colleagues at Berkeley Research Group include Norman Boyter, Gail Flynn, Alessandro Greco, Stephen Clarke, and Quentin Schaefer.
How can I contact Matthew Miles?
You can use AeroLeads to view verified contact signals for Matthew Miles at Berkeley Research Group, including work email, phone, and LinkedIn data when available.
What schools did Matthew Miles attend?
Matthew Miles holds Associate'S Degree, Computer Science from Miracosta College.
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