Matthew Miles Email & Phone Number

Santa Clara, Ca, Us

Emeryville, California, United States

Palo Alto, California, United States

Administrator of Microsoft deployment tool (housed on-prem server) that images all School of Medicine Windows machines. Automating installation of Windows, Office365 and other standard 3rd party software. Enforcing drive encryption, end point protection, and Crowdstrike installation through task sequences.Responsible with keeping Windows environment within N-2 update versions. Using combination of Fixlet offerings in Bigfix Endpoint management to change registry keys and a update ring policy.Powershell script experience utilized to create scripts for need in Microsoft deployment tool task sequences, to resolve general issues encountered in the environment, and automate certain tasks done in the field.JAMF 200 & 300 Mobile Device Management Certified. Able to create JAMF instance from the ground up. Python experience in writing scripts utilized within JAMF. Active Directory administrator granting access to OU's and general help requestsMonitor, at scale, School of Medicine IT environment for compliance to data security policies. Respond and deploy fixes using endpoint management. Coordinate with Data Security office, other campus IT, and Info Security office when endpoint management is needed for resolving impacts to IT environment.

Palo Alto, California, United States

Provide support for Field technicians, and service desk members. Manage triage tickets that require remote support by the escalations team, moving tickets from the queue to the appropriate teams/zones on campus. Provide system administration of Box drive and various other systems. Provide training to new technicians joining the IT team.

Palo Alto, California

Provide complete IT/Desktop support to staff and faculty within the Stanford University School of Medicine

Santa Clara, Ca

Work closely with Tier I - III to facilitate in-person technical support for the customer. Allowing them to be up and running in a timely manner.ACMT certified to repair all Apple Inc. hardware.ACMT certified to troubleshoot and resolve all Apple Inc. software. Assist internal and external Apple Inc. customers with all Apple Hardware and Software issues.Technical Support trainer for on-boarding new hires and internal promotions.

Sunnyvale

Black box testing Enterprise Application used by ~80k retail employees Black box testing Diagnostic Software for any crashes, kernel panics, UI issues, performance issues, and hardware failures. Using regression testing to verify new software build changes aren't creating new issues.Running python scripts to automate certain testing.Collecting data from hardware to help improve accuracy of diagnostic software. Providing feedback from field technicians to the Diagnostic software engineers.

Work closely with Tier I - II to facilitate in-person technical support for the customer. Allowing them to be up and running in a timely manner.Certified to repair all Apple Inc. iPhone hardware.Certified to troubleshoot and resolve all Apple Inc. software. Assist internal and external Apple Inc. customers with all Apple Hardware and Software issues.Technical Support trainer for on-boarding new hires and internal promotions.

Running tests on software to find bugs and reporting on found bugs. Working with teams to address issues, workflows, and testing periods.

Carlsbad, Ca

Helping customers find the right product for their needs. Assisting customers with any questions about Apple products and partnering with fellow employees to find solutions to any of the customers needs.

Associate'S Degree, Computer Science

Networking, Linux, C++, Java, Python classes completed that are relevant to current roles.

High School Diploma

Certification, Acmt (Apple Care Mac Technician) Hardware

Certification, Acmt (Apple Care Mac Technician) Software