Responsible for the service department, including the direct responsibility of the mechanics and service technicians, supervision of the service coordinating duties, quality control of fieldwork performed by mechanics, review of invoicing, billing and audit of work performed, and marketing of service customers.Directly responsible for service technicians and mechanicsRecruiting, hiring and terminationPerformance and pay reviewsPreparation and execution of documented training agendaEfficiency and attitude of mechanicsSupervision and review of Service CoordinatorEnsuring service calls are scheduled in a timely mannerReview and in-depth knowledge of service calendar and scheduleCoordinating schedules for preventative maintenance contracts and ensuring work is completedReview and sign-off of paperwork and work orders from service techniciansQuality control of fieldwork performed by mechanicsVisit job sites on a test basis and evaluate work doneVisit all large service projects and inspectEstimate service job costsMarketing / Direct contact with customersDirect contact by phone and in person with service prospectsComplaint handlingQuotes and estimates for service onlyPeriodic routine visits to determine customer satisfactionReview and billing determinationsReview and sign-off on work ordersApprove time and hours of service technicians and mechanicsApprove all service invoices before sent to the customerCoordinate parts orders for service with Warehouse & Parts ManagerHandle call-backsCoordinate credits with accountingOversee service vehicles, equipment and, inventoryPeriodic inspections and written reports on truck maintenanceDetermine that trucks are being properly maintained and cleanedDetermine that inventory controls are being followed and inventory usage is correctly reportedOversee warranty handlingEnsure that all procedures are followed

Develop and maintain the Master Project Schedule. Actively track and manage the project performance according to schedules and critical path.Ensure all technical and contractual requirements are in accordance and as committed.Respond to technical and project implementation questions and problems.Professionally and promptly address unplanned events minimizing the negative impact on client satisfaction, finances, and timeline.Approve and code all project related invoices.Generate project progress billings each month.

Working with customers to develop comprehensive planned maintenance programs for their facility in order to keep their ammonia refrigeration equipment running at peak performance levels, keeping them compliant with all regulatory agencies and ensuring the ultimate in energy savings, while reducing down time, and adding to their bottom line. Wagner-Meinert, LLC is a Team of Dedicated Professionals in Refrigeration, Food Process and Mechanical Contracting. Our mission is to provide complete Customer and Employee satisfaction through uncompromised Integrity and Excellence in Engineering, Installation, Service and Training. We are committed to exceeding expectations by providing proven and innovative solutions for customer needs today and tomorrow!At Wagner-Meinert LLC we truly believe "OUR REPUTATION IS OUR FUTURE!"

*Uniform Supply Company servicing Southern Michigan and Northern Indiana Opened new service area, exceeded sales projection by 23 % Created Marketing Plan, including 120 cold calls per weekServiced small to mid-size clients such as: Retail, Industrial, Security and Service OrientedInsuring customer satisfactionLead sales team in dollars sold for physical yearConducted market research, including trends and patterns to improve productivityDemonstrated and succeeded in influencing corporate level management

Commercial HVAC Service ProviderResponsible for service contracts, including financing, credit checks and needs analysisMaintained personal client base of over 125 customersSecured a major sought after account, generating $215,000 in revenueOrganized company appreciation functions such as: golf outings and dinnersUtilized by company as Public Relations expert

Specializing in servicing large commercial contractsCreated and delivered new account presentationsExtensive inside and outside cold callingSecured #1 position in the Fort Wayne market Generating over $750,000 in annualized revenueCollaborated with company sponsor on needs assessments and pricing guidelines.Processed client contracts, credit applications, and tax exempt forms

*Rent to own companyResponsible for managing sales team, with over 200 client accountsTracked and reported daily, weekly, and monthly net-gain reportsAccountable for credit and payment systemAchieved top 5% of sales status