Responsible for 30 to 35 small to medium size client networks. Assist clients to find technical solutions that best fit their technical needs and to use technology effectively to grow their businesses and solve technical problems. Often offering technical expertise, information, and guidance with network design, maintenance, monitoring and capacity planning.

• Responsible for IT maintenance of regional office for the five-state Midwest region, containing over 400 end users.• Maintained IT projects for additional Federal agencies including the Federal Executive Board, Department of Federal Land Appraisals, Office of the Solicitor and Bureau of Indian Affairs.• Work closely with various technological security measures, such as computer encryption, Network Firewalls, OS patches, smartcards, regular data backups, Layered network security, audit mechanisms, incident investigations, developed contingency/disaster recovery availabilities, and user authentication methods.• Responsible for a implementation of new email systems for all users in the region, migrating from IBM Lotus Notes to a Microsoft Exchange Server environment.• Certification recognized for appreciation of outstanding work and leadership skills throughout the email conversion implementation.

Worked closely with System Administrators to maintain the integrity and add strength to the IT infrastructure.Created and added members to groups in Active Directory and configured with Exchange Management.Managed the Mitel IP phone system through web interface along with the companies IT web page.Acted as System Administrator for Cisco WebEx, PGI, Clock Work, Central Station, Citrix, SysAid & Dell KACE Administration service desk and Postini accounts.Interacted with end users on a daily basis through training or service desk tickets.Recorded 7.8 tickets an hour average through the SysAid and Dell KACE service desk system.

Worked closely with System Administrators to maintain the integrity and add strength to the IT infrastructure.Created and added members to groups in Active Directory and configured with Exchange Management. Managed the Mitel IP phone system through web interface along with the companies IT web page.

Took down and installed server room equipment including servers, server switches routers, optical devices, UPS's, PDU's, server racks, brush panels and air cooling units. Participated in cable management and with basic Cisco router and switch configurations during the installation. Worked with the help desk and handled calls pertaining to applications, hardware, printer drivers and network connectivity issues.

Explained and answered customers' questions regarding electronic and technical products. Maintained daily record of product inventory within company storage space. Retrieved purchased items from secure area. Received and unloaded new merchandise. Earned top salesman recognition two consecutive months within a 6 month period.

Resolved customers' issues and answered questions following company policy. Unloaded inventory and stocked shelves during non-traditional hours and days (holidays, late nights and weekends). Unloaded inventory semi-truck deliveries on weekly basis. Trained and oriented new employees on cashiering processes. Worked front checkout registers/customer service. Completed customers' sales using cash register.