Customer Success Leader for Data & AI Cloud Solution Architects and Customer Engineers, accountable for Data & AI Azure consumption across all US Federal Civilian accounts and support contracts. Manager of teams ranging from 16-30 direct reports. Responsibilities include customer value realization, execution excellence, people management, strategic planning, and technical orchestration.

Lead a team of 20+ Customer Engineers at Microsoft specializing in the Data & AI solution area. My team drives digital transformation at large US Federal Customers through Premier Support agreements, working with Cloud Solution Architects to enable a connected customer experience throughout the Cloud and Data & AI technology lifecycle.

People manager in the Microsoft Services business leading at team of 25-30 of the most outstanding Consultants and Premier Field Engineers in the industry. Accountable for services revenue, operational control, and resource allocation.

Technical leader on multiple large consulting engagements within US Federal, delivering Microsoft data platform, data platform, and analytics solutions to enterprise customers. Delivered on a range of technologies including Microsoft SQL Server, Power BI, Microsoft Azure Cloud, and complex High Availability/Disaster Recovery Windows Server implementations.

Delivered Microsoft Premier Engineer Support to enterprise customers within US Federal, responsible for proactive services such as performance tuning and optimization as well as reactive triage, escalation, and resolution.

Microsoft data platform engineer delivering on a $500M+ IT Services contract within US Public Sector for Computer Sciences Corporation (CSC). Responsible for the design and deployment and operations of all Microsoft SQL Server data platform technologies across a large enterprise with over 80,000 active end users. Accountable for multiple aggressive up-time SLAs, engineering projects, and team lead responsibilities.

Delivered Tier 2 O&M support on a 24/7 operations center responsible for infrastructure patching, incident management, and end user escalation support. Demonstrated an insatiable curiosity for technology and business, moving from junior SharePoint administrator to Tier 2 Operations Lead for all SharePoint and SQL Server infrastructure within a major US Federal customer within a year. Led technical discovery and knowledge transfer for a large contract transition between Systems Integrator companies during the hand-off of a hotly contested Federal contract with no impact to Enterprise SharePoint up-time.

Provided a range of technical support for a high-end a boutique jewelry retailer with responsibilities ranging from Windows Server and Desktop support to marketing through web, email, and print design. Designed scripted solutions for business problems including loan approval applications, competitor price comparisons, database backups, and uptime monitoring. Provided phone/email/web/storefront sales surge support during the holidays. Gained enormous hands on experience troubleshooting every manner of technology including voicemail systems, UPS shipping kiosks, label printers, security cameras, and generally doing whatever it takes to provide a terrific experience for the store's customers.