Matt Morrow Email & Phone Number

• Focus & provide aftermarket support for all Weir equipment• Ensure technical support, strong spare parts and service business performance• Understand and act upon the most crucial needs of key customers.• Develop marketing strategies in conjunction with the Sales Manager.• Travel to customer sites to manage and build relationships with the client.• Develop and achieve growth and aftermarket retention strategies• Conduct GAP analysis reports to track & report market share and opportunity• Prepare and maintain accurate customer business records and CRM tools.• Maintain a comprehensive knowledge of industry processes, competitors and commercial influences.

Perth, Western Australia, Australia

• Quoting and negotiating Pump project orders to End User customers and Engineering Houses• Identifying and acting upon opportunities which support the business growth strategy.• Fostering the development of new, creative products and services• Improving the efficiency of the OE sales business unit.

Perth, Australia

• Oversee, Lead, Shape & Manage the WA Customer Support team. Measure KPI’s & performance• Team build, Empower Customer Support Officers with necessary skills, training & resources• Weekly & Monthly reporting to Senior leadership teams• Assist with SAP training, Ariba Maintenance & Support. Problem solving, Salesforce & Power BI• SAP to Excel reporting and data analysis; Usage, Sales, Inventory• Analyse Spare parts availability. Look at win back opportunities• Relationship Networking & development with internal and external key customers• Support & Contribute to the WA Aftermarket Spare parts business

Perth, Australia

• Order Entry, Quote generation, Expediting, Returns, Credits & Master data maintenance• Reporting; On time delivery, Blocked orders• Liaise & Communicate with Sales, Warehouse & Finance teams

• Process purchase requisitions & orders. Monitor & follow up on outstanding items• Liaise & Negotiate with suppliers. Build strong relationships• Order, monitor & maintain inventory levels to meet customer demand• Analyse & review stock holdings. Coordinate cyclic counts with warehouse

Small business specialising in:Workwear, PPE & Mining ConsumablesQuote preparation, Sales order entry, Phone & Email enquiriesExpediting & management of back orders and on time deliveryCreating & Managing Purchase orders on suppliers. Maintaining inventory, Consignment stock and Warehouse dispatch and deliveriesSAP Business By Design (BYD)

First point of contact for customers via trade counter, email and phoneProcessing of customer orders, expediting backorders, completing customer credits, problem solving and complaint resolutionMaintaining product stock, purchasing as required, ensuring shelves are always stockedLiaison with suppliers/vendors, distribution warehouse, sales, internal managementMaximise branch sales and profitability, monitor product pricing and trading termsReconciliation of daily cash, EFTPOS, and cheque transactions for banking

Proactively monitor supply & demand - Weekly maintenance and ShutdownsMonitor, analyse and asess parts availabilityEngage customer & supply on requirements and execute appropriate actionsAnalyse, monitor and assess parts availabilityManage release of requisitions for repairable materialsDetermine optimal inventory levels using forward forecastingMinimise excess stock and ensure quality material is available on time and in full to work management

Customer service for the WA aftermarket spare parts teamPurchase/Service order entry, quotations, expediting for key account customersInventory usage, Sales analysis and forecastingPreparation of Customer specific pricing for their fixed price contract agreementsSAP to Excel reporting and data analysisDelivery status and monthly reportingLiaison with external stakeholders along with internal Area managers, Engineers, Purchasing and Warehouse staff.

Day to day supervision of staff, Liaising with customers, suppliers and transport companiesPlanning, co-ordinating and monitoring the receipt, order assembly and dispatch of goodsKeeping stock control systems up to date and ensuring inventory accuracyTraining and recruitment of new warehouse staff. Monitoring staff performance and progressDaily, weekly and monthly reporting and analysis