Vice president with a proven track record in global outsourcing/insourcing of Enterprise Operations.Specializing in CyberSecurity, IT, Infrastructure, HybridIT, and DERMS for critical infrastructure and telco/communications sector clients, I excel in driving strategy, sales, delivery, and ICT operations. My responsibilities encompass P&L, cash flow, resource management, customer satisfaction, and employee satisfaction

Senior Manager accountable for development and delivery of business and technology advisory capability withing the Communications and Media industry across spanning Contact Centre strategy, Outsourcing & Vendor Management, Digital Self Service, and Omnichannel strategy. Business Transformation, business process design, commercial management operations, customer experience transformation across NBN, Telstra, Optus and other CMt accounts.Accenture is a management consulting, technology services and outsourcing company helping clients in Australia become high-performance businesses and governments

Reporting to the Executive General Manager, Establishing and the implementation of the new professional services delivery model across over 170 resources

Accountable for the establishment of Telstra's first Operations COE (Centre of EXcellence) / Practice business group: Customer Experience/Contact Centre Practice. Developed the blueprint for Telstra COE/Practice model for 5 other business portfolios.Accountable for the functional areas: Project management/PMO, Business consulting, Architecture and Engineering, Testing, Business enablementGrew the operating budget to $12M against increasing backdrop of revenue improvements of over 20%, delivered over $50M in annual project revenues. Improvements recorded in financial metrics, capacity and quality throughput of business, market share growth. Recovered several major projects in critical overrun and alignment to best practice.The following was implemented: Industry marketing analysis and insights, organisational design and change, recruitment and strategic planning, contract management, business performance and management and for the delivery of Telstra's Enterprise and Government Unified Communications business.I recruited and led a team of over 120 high performance industry professionals including Business strategists, Business Consultants and Analysts, Architecture designers and engineering, Program/project Management, Testing Practice, and SME onsite professional services.Vendors and Technologies: Cisco UC&C (UCCE, UCCX, Call Manager), Genesys, Verint, Nice, Broadsoft, Nuance, PSS, HP QC, Cyara.

Accountable for major Australian Telco accounts. Accountable for the establishment of new strategic opportunities within the Telstra account in the Media services domain.

Service Provider Partner Manager/Account Manager.Accountable for Strategy, Sales and P/L

Specialising in telco business model, ICT, IT Security products, Contact Centre Technologies, infrastructure consolidation/virtualisations integrated solutions.

Contact Centre Architecture design

Plan, Design, Build and Deployment of Telstra first hosted Genesys Solution external customer.

Senior AU EngineerProductisation of new market CTI products.