Matt Myer Email & Phone Number

Windermere, Fl, Us

Orlando, Florida Area

Project CoordinationDevelop project plans and ensure deliverables are met on timeAssist with stakeholder assessments and change management analysisDistribute Status Reports to Appropriate AudiencesAssist Continuous Improvement Coordinators as neededWork with Instructional Designer to update and edit training modulesDevelop surveys and compile resultsStreamline Continuous Improvement Reporting

Orlando

Process incoming paymentsApprove refundsMaintain customer banking informationProcess Electronic Payment information

Approve Customer refunds for overpayment or discontinued serviceReview and correct Customer addressesEnsure Customer payments are applied to the correct accountAssist with Process Improvement initiativesAssist with the development of visibility plans for Process ImprovementCreate articles for company news letter related to Process ImprovementAssist Process Improvement teams with benchmarking researchCreate Process maps, Fishbone diagrams, Barriers-Gaps-Disconnects Blueprint and assist with collection of data.

Orlando

Assist with development of Process Improvement Facilitator training course.Document meeting agenda’s & minutesImplement Process Improvement framework: identify, define, review, analyze, brainstorm, solution, document and create Key Performance Metrics for various projects.Implement PI tools (Charter, Pick Chart, Fishbone diagram, Mapping, Barrier identification & blueprinting, 5 Why’s, RACI, Work packages.)Manage office dynamics and diverse personalities while encouraging culture change.Use time management techniques to establish priorities to ensure results.Document lessons learned to consistently improve.Shadow PI Coordinator and learned PI Coordinator role.Update and review OUC PCARD procedure by streamlining various steps within the process.Assist with Inventory process mapping in order identify barriers to streamline on-time delivery and accurate pricing.Create a tracking procedure to ensure training compliance for Procurement. Use data gathering techniques to enhance continuous training with existing training documents Assist PI team with Investment Recovery process maps, barrier identification action plans for update.Assist the Accounts Payable Automation PI team by evaluating barriers, managing open action items, updating procedures.Assist with analysis for Procure-To-Pay KPI's by creating a document template for management which included metric objectives, goals, measurements & impacts for the organization. Assist with the creation of monthly metrics template for documenting analysis, root cause & corrective action.Became familiar with Request For Proposal (RFP) and Contracts management process.Learn about the Commission and it’s various Division’s and how they operate.

Supervised team of 20-30 employeesWorked directly with self-service department to increase sales by 2% with creative suggestive selling techniques at point of sale.Directed the placement, creation and design of displays to maximize profits per 10K.Facilitate monthly and quarterly inventory counts. Responsible for a 34.3 gross after yearly inventory count and a reduction of shrink to 2%.Administered all point of sale opening and closing procedures.Monitored cash handling and took measures to reduce overall shortages/overages to less than $1 per 10K.Replenished floor stock and processed shipments to ensure product availability.Operated cash register to process cash, check, and credit transactions.Maintained knowledge of promotions and corporate policies regarding payment, exchanges, and security practices.Conducted training to ensure that all team members understood company procedures, policy changes, and goals of the store.Used motivational techniques to encourage growth and creativity amongst employees. Provided feedback for each employee to ensure that standards were being met and understood.Investigated customer complaints and created equitable solutions for all parties.

I was in charge of ordering specific areas of the store and maintaining a well stocked department with properly rotated merchandise. I also was an important part of inventory management and controlling the overstock.

Bachelor’S Degree, Business Administration And Management, General

Associate Of Arts (Aa), General Studies

Associate Of Science (As) Business Administration, Business Administration And Management, General