Matthew Nelson Email & Phone Number

Bakersfield, CA, US

Remote

Bakersfield, California Area

• Responsible for management of all IT related equipment including assignment of units (computers, mobile devices, VoIP phones, wireless networks, copiers, scanners), tracking, trouble shooting and installation, as.
• Implementation and management of mobile device MDM, and management of cellular device accounts.
• Liaison between Diversified Utility Services, Inc. employees and all third-party IT vendors
• Review, develop and assist in the oversight of all required Standard Operating Procedures related to IT devices associated with their implementation and usage with specific focus on cyber security issues.
• Assist in the management of all departmental files, providing a clear matrix for archiving documents of all types for all divisions and departments.
• Oversight and coordination responsibilities for all IT installations, upgrades, purchases, expansion, etc.

Austin, Texas

• Facilitate SaaS product trainings for all new and current technicians
• Provide phone and email support to all customers and answer their questions in a timely and efficient manner completing all required records
• Support escalated cases and high priority customers with their SaaS products
• Selected to relocate with company Dec. 2016 to Austin, TX due to high performance review

Bakersfield, California

• Provide phone and email support to all customers and answer their questions in a timely and efficient manor completing all required records.

Bakersfield, CA

• Oversee Sunday IT team to simulcast service through internet and network operations
• Recruit, implement, and train entire IT team for Sunday mornings and troubleshoot all IT needs

Bakersfield, California

• Provide desk side and remote support to end users
• Maintain hardware lifecycle management, including imaging, deploying, tracking, maintenance, and decommissioning
• Assist with job site mobilization, demobilization, and site changes as needed
• Provide device and software end user training

Bakersfield, CA

• Provide timely assistance for any technological needs. Including remote and on site assistance.
• Assisting clients build and/or fix small business networks.
• Quote equipment and services to suite a clients needs.

Bakersfield, CA

• Delivered optimal customer service through professionalism and product knowledge.
• Designed and delivered solutions-based sales demos and presentations.
• Member of the Mentor Team and certified to work on Mobile Devices

Oviedo, FL

Responsible for overseeing all production including print and media for teen outreach center of over 150 teens and 35 adults per service. There are on average 2-3 services per week.Designed all graphics for flyers, postcards, t-shirts, announcements, service openers and all other materials produced for events both internally and externally for community.

Bachelor'S Degree

Education record