Matt Nolan Email & Phone Number

Brandon, Vt, Us

Engineered a Node.js application utilizing Express.js to automate the manipulation and monitoring of work orders via RESTful API calls to a third-party service platform.Implemented dynamic work order processing, enabling batch operations on multiple work orders for enhanced operational efficiency. Integrated scheduling capabilities to automate routine checks and updates, ensuring real-time compliance with service level agreements.Utilized Axios for HTTP requests to fetch, create, and update work order data, including handling complex JSON payloads that accommodate a diverse range of service requests and operational parameters.Implemented error handling and logging mechanisms to ensure reliability and maintainability of the automated system, enabling quick resolution of issues and uninterrupted service operations.Created a simple and user-friendly interface for initiating batch processes and downloading processed reports, improving accessibility and usability for non-technical users.Managed subcontractors and employees, ensuring compliance with IVR standards and accurate photo documentation to confirm work completion according to job specifications.Managed and supervised services performed by subcontractors and employees to guarantee compliance and accurate documentation, maintaining high-quality standards across all accounts.Direct the day-to-day sweeping program through Service Channel, ensuring smooth operations and timely completion of tasks.Assist in managing Outside Unlimited accounts in other regions, demonstrating flexibility and contributing to the effective management of the company's overall client portfolio.

Ran course operations for multiple synchronous and asynchronous tech bootcamp programs. Managed team of Instructors and Teaching Assistants to provide high quality lectures and student support. Promptly resolved and or mediated student concerns, feedback and issues as they arose. Tracked student satisfaction and course progress through data collection, reporting and individual meetings.

Primarily responsible for facilitating the experience of 10-20 person cohorts that occur in 3-month cycles. Led efforts in grading of student submitted projects and gave feedback on said projects. Trained Teaching Assistants in grading process. Helped create and edit curriculum content including labs, workshops, projects and slide decks. Helped generate internal documents to provide foundational knowledge to future company employees. Lead after hours workshops and office hours attended by students. Provided both technical and emotional support to students in a high-stress, high-demand environment.

Primarily responsible for supporting instructor via in-class student assistance, projectgrading, and leading after hours workshops and office hours. Provided avenue for emotionalsupport and connection in high-stress environment for attending students. Collaborated withinstructional staff on tailoring material specific to the needs of the individual cohort.

Member of a five-person team tasked with building a social network platform from scratch where the school’s alumni network can connect and collaborate. Features include the ability to create and customize user profiles, login authentication, an alumni forum with the ability to create, share, and reply to posts, the ability to tag and filter, and email notifications.

Burlington, Vermont Area

General contractor specializing in homes, mainly lake front properties.