Matt O'Brien Email & Phone Number

Littleton, Colorado, United States

Stamford, Connecticut, US

• I led the modernization of Spectrum Mobile's WiFi AAA system, aligning our WiFi team's goals with Spectrum's overall strategy through insightful data analysis. By working closely with engineering, data science, and.
• Spearheaded modernization of AAA systems, boosting customer satisfaction.
• Advanced system reliability through strategic KPI monitoring.
• Accelerated project timelines by producing detailed requirement documents.
• Enhanced data-driven decision-making processes, boosting team efficiency.
• Strengthened platform security, minimizing incidents of false authorization denials, session drops and unauthorized access.

Bengaluru, Karnataka, IN

• I successfully led the on-time launch of the Retail Wireless Order Management platform, meeting strict deadlines. By crafting comprehensive product roadmaps with the architecture teams, I focused on Order Orchestration.
• Mentored and developed three international engineering teams and spearheaded formation of top-tier Core Products team.
• Delivered Retail Wireless Order Management platform on time, enhancing customer satisfaction rate.
• Spearheaded formation of Core Products team, reducing project delays.
• Coordinated API integration, improving customer fulfillment speed.

Bengaluru, Karnataka, IN

• I launched a customer/agent platform managing technology purchases and installations, and developed a product lifecycle management process that streamlined time-to-market with my product discovery expertise. I led.
• Reduced time-to-market by creating a comprehensive product lifecycle management system, leveraging advanced product discovery skills to streamline processes from concept to launch.
• Generated profits during peak COVID period through innovative program initiatives
• Secured $1.2M in revenue within eight months post-launch by developing new customer membership programs.
• Enhanced customer experience by eliminating 30% of initial features.

• I designed and scaled a fintech pricing platform, transforming it from a basic tear sheet into a robust enterprise-wide solution. This upgrade automated pricing processes, enhancing the accuracy of quoting, strategic.
• Successfully integrated pricing structures during acquisitions and partner onboarding, adhering to regulatory requirements and partner KYC rules to ensure compliance
• Transitioned pricing platform to enterprise-wide solution, enhancing process automation.
• Increased daily processing capacity from 100k to 2.5M customer pricing records.
• Improved accuracy in merchant processing fee application quoting and strategic revenue planning.

• I spearheaded the integration of five internal systems into a new CRM platform for our SMB credit processor division. I fostered strong cross-functional communication to ensure alignment across departments and meet our.
• Continuously enhanced CRM software by addressing internal customer needs and implementing improvements.
• Developed comprehensive Epics and User Stories, improving task clarity and completion rates.

Westlake, Texas, US

In my role as a Retail Petroleum Sr. Business Systems Consultant at Volcano Consulting, LLC, I assessed business models, conducted GAP analysis, and strategized implemention effort throughout SDLC. I gathered business requirements documentation, managed projects for technology initiatives, and supported staff on technical and business applications for.

Alpharetta, Georgia, US

As a Senior Business Consultant at Professional Datasolutions, Inc., I served as a business liaison interfacing with all departments within client organizations, providing technical and expert business knowledge throughout the SDLC. I managed the initiation, planning, monitoring/controlling, and closing phases of various implementations, including EDI.