Consultor De Viagens
Current
Apr 2024 - Present
AeroLeads people directory · profile
Alex Mattos Email & Phone Number
Excellence in Customer Service | BPO Quality | Trust & Safety | Customer Experience | Data Analysis | Management Reporting | Tourism | Corporate Consultant | Travels | Travel Agency | SABRE | E-Latam | E GOL
at
Paytrack
1 work email found
@tiktok.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Excellence in Customer Service | BPO Quality | Trust & Safety | Customer Experience | Data Analysis | Management Reporting | Tourism | Corporate Consultant | Travels | Travel Agency | SABRE | E-Latam | E GOL
Location
São Paulo, Brazil
Company size
Who is Alex Mattos? Overview
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Quick answer
Alex Mattos is listed as Excellence in Customer Service | BPO Quality | Trust & Safety | Customer Experience | Data Analysis | Management Reporting | Tourism | Corporate Consultant | Travels | Travel Agency | SABRE | E-Latam | E GOL at Paytrack, a with 43 employees, based in São Paulo, Brazil. AeroLeads shows a work email signal at tiktok.com and a matched LinkedIn profile for Alex Mattos.
Alex Mattos previously worked as Consultor de viagens at Paytrack and Partner Quality Analysis at Tiktok. Alex Mattos holds Gestão Estratégica De Marketing from Hsm University.
Company email context
Email format at Paytrack
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{first}.{last}@tiktok.com
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AeroLeads found 1 current-domain work email signal for Alex Mattos. Compare company email patterns before reaching out.
Profile bio
About Alex Mattos
With over 10 years of professional experience dedicated to Customer Service and Experience in both B2B and B2C segments, within the Tourism sector, as well as in Data Analysis and Content Moderation in a Social Media specialized company.I have expertise in creating and analyzing management reports and key performance indicators (KPIs), excelling in identifying opportunities for process improvement and partner performance. My management approach in the moderation area is guided by excellence in quality.With a strong commitment to ethics and teamwork, I stand out for my initiative and focus on the continuous evolution of both the company and the customer experience.
Listed skills include Business Travel, Turismo, Tourism, Hotelaria, and 2 others.
Current workplace
Alex Mattos's current company
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Paytrack
10 roles
Alex Mattos work experience
A career timeline built from the work history available for this profile.
Partner Quality Analysis
Gestão de pessoas e métricas de qualidade em BPO (Business ProcessOutsourcing)Reuniões de alinhamento, calibrações, treinamentosRelatórios gerenciais, processos, análise de desempenho, visão analíticae detalhada para análise de dados e KPIs operacionais.Criar e executar planos de ação visando a melhoria da qualidade naoperaçãoImplementação de PQA (Partner Quality Analysis) no mercado brasileiroExperiência no departamento de Moderação de Conteúdo e Qualidadeantes de se tornar PQA
Jul 2022 - Mar 2024
Quality Analyst
Auditoria dos videos passados por moderadores de conteúdo, shadowing sessions, cumprimento de prazos;
Jan 2022 - Jul 2022
Content Moderator
Moderação de videos curtos de acordo com politicas internas. Cumprimento de metas diarias e KPIs.
Apr 2021 - Jan 2022
Vip Travel Consultant Sr
Atendimento à Diretoria e Presidência, dando total suporte desde o primeiro contato ao pós-venda. Venda de serviços relacionados à viagem, mantendo contato B2B com fornecedores e parceiros, incluindo companhias aéreas e hotéis. Emissão e modificações de passagens aéreas e terrestres. Responsável por viagens do Country Manager da empresa.
Oct 2018 - Apr 2021
Bilingual Consultant Pl
Estação de trabalho dentro do cliente dando total suporte pessoalmente, chat, e-mail e telefone com todos os trâmites das viagens a negócios.
Feb 2016 - Jul 2018
Corporate Travel Consultant - Pl
Atendimento ao cliente, reservas nacionais e internacionais, remarcações e terrestre (hotéis)
Feb 2015 - Feb 2016
Corporate Travel Consultant Jr
Atendimento ao cliente, reservas nacionais, remarcações e terrestre (hotéis)
Mar 2014 - Feb 2015
Administrative Assistant
Rotinas administrativas, planilhas e relatórios mensais.
Jul 2009 - Mar 2014
Administrative Assistant
Estágio. Triagem dos e-mails do departamento e reservas terrestres.
Apr 2008 - Mar 2009
Team & coworkers
Colleagues at Paytrack
Other employees you can reach at paytrack.com.br. View company contacts for 43 employees →
IR
Igor Ramon Kovalski
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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LA
Luiza Albuquerque
Colleague at PaytrackSão Paulo, Brazil
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TA
Thais Artoni
Colleague at PaytrackSão Paulo, Brazil
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ME
Maria Eduarda Mendes
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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AM
Alice Mellies
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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HR
Hianca Rocha
Colleague at PaytrackBrusque, Santa Catarina, Brazil
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ME
Maria Eduarda Andrade
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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RC
Richard Curbani Alfarth
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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CC
Carla Chacon Gimenez
Colleague at PaytrackSão Caetano Do Sul, São Paulo, Brazil
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GL
Guilherme Lana
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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Igor Ramon Kovalski
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
View →
LA
Luiza Albuquerque
Colleague at PaytrackSão Paulo, Brazil
View →
TA
Thais Artoni
Colleague at PaytrackSão Paulo, Brazil
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ME
Maria Eduarda Mendes
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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AM
Alice Mellies
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
View →
HR
Hianca Rocha
Colleague at PaytrackBrusque, Santa Catarina, Brazil
View →
ME
Maria Eduarda Andrade
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
View →
RC
Richard Curbani Alfarth
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
View →
CC
Carla Chacon Gimenez
Colleague at PaytrackSão Caetano Do Sul, São Paulo, Brazil
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GL
Guilherme Lana
Colleague at PaytrackBlumenau, Santa Catarina, Brazil
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2 education records
Alex Mattos education
Gestão Estratégica De Marketing
Turismo, Turismo
FAQ
Frequently asked questions about Alex Mattos
Quick answers generated from the profile data available on this page.
What company does Alex Mattos work for?
Alex Mattos works for Paytrack.
What is Alex Mattos's role at Paytrack?
Alex Mattos is listed as Excellence in Customer Service | BPO Quality | Trust & Safety | Customer Experience | Data Analysis | Management Reporting | Tourism | Corporate Consultant | Travels | Travel Agency | SABRE | E-Latam | E GOL at Paytrack.
What is Alex Mattos's email address?
AeroLeads has found 1 work email signal at @tiktok.com for Alex Mattos at Paytrack.
Where is Alex Mattos based?
Alex Mattos is based in São Paulo, Brazil while working with Paytrack.
What companies has Alex Mattos worked for?
Alex Mattos has worked for Paytrack, Tiktok, Bcd Travel, Avipam Turismo E Tecnologia, and Kontik Viagens.
Who are Alex Mattos's colleagues at Paytrack?
Alex Mattos's colleagues at Paytrack include Igor Ramon Kovalski, Luiza Albuquerque, Thais Artoni, Maria Eduarda Mendes, and Alice Mellies.
How can I contact Alex Mattos?
You can use AeroLeads to view verified contact signals for Alex Mattos at Paytrack, including work email, phone, and LinkedIn data when available.
What schools did Alex Mattos attend?
Alex Mattos holds Gestão Estratégica De Marketing from Hsm University.
What skills is Alex Mattos known for?
Alex Mattos is listed with skills including Business Travel, Turismo, Tourism, Hotelaria, Airlines, and Atendimento Ao Cliente.
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