- Manage and monitor all installed systems and infrastructure- Install, configure, test and maintain operating systems, application software and system management tools- Proactively ensure the highest levels of systems and infrastructure availability- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes- Maintain security, backup, and redundancy strategies- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks- Participate in the design of information and operational support systems- Provide 2nd and 3rd level support- Liaise with vendors and other IT personnel for problem resolution- Document system configuration, installations, and maintenance processes. - Assist with other duties and special projects as needed.

- Design and implement digital control systems (T3000) for power generation plants- Serve as subject matter expert for sales and project management teams and lead technical discussions during customer meetings- Collaborate with customers and other IT personnel to design solutions for required technologies, such as NAS, active directory, disaster recovery plans, and countless others- Select and test equipment to be deployed in the American region, including servers, thin clients, network devices, and storage solutions (NAS, extended archive)- Create detailed network drawings- Develop, test, and maintain all system images utilized in the American T3000 system (Windows 2003, 2008, 2012, 2016, and Windows 7 & 10 thin clients)- Design and create configurations for Cisco, and HP layer 2 & 3 devices to ensure compliance with extensive security standards (NERC CIP)- Create internal and external training documentation- Work with T3000 development team to identify, troubleshoot, and resolve issues- Manage data backup for Siemens’ facility and maintain redundant system images for power generation plants on mass storage server- Administrate two VM farms containing over 200 VMs, supporting engineers in the US, Germany, Mexico, and South America- Support high priority and emergency customer issues- Actively work to increase efficiency of processes through scripting, documentation, and streamlining methods to save Siemens time and money

Controls Engineer (2015 to Current) • Provide support and troubleshooting for a variety of Siemens technologies. • Ensure client satisfaction and understanding of the T3000 System. • Support and mentor co-workers with technical issues and best behaviors. • Maintain standard files for imaging system used in the Remote Expert Center. • Train co-workers on Hotline responsibility and understanding of job duties. • Participate in after-hours emergency on-call rotation to support power plants with forced outage and emergencies.

Controls Engineer (2015 to Current) • Provide support and troubleshooting for a variety of Siemens technologies. • Ensure client satisfaction and understanding of the T3000 System. • Support and mentor co-workers with technical issues and best behaviors. • Maintain standard files for imaging system used in the Remote Expert Center. • Train co-workers on Hotline responsibility and understanding of job duties. • Participate in after-hours emergency on-call rotation to support power plants with forced outage and emergencies.

- Served as lead technical administrator, organizing all aspects of the business’s network, security, production, and shipping- Created a streamlined, efficient disk imaging system and call logging solution- Reduced overhead cost of technology by 60% while increasing productivity

- Managed and coached agents in order to dramatically increase productivity, resulting in recognition by regional management